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I had an appointment scheduled. The tech called out sick, but no one bothered to notify me.

3 phone calls later I find out they scheduled me for the following week, again with no communication. I called to have it scheduled earlier and was told “it’s not going to happen”. All the communication happens by email, only one out of the five people I spoke with was willing to pick up the phone to make a call.

Horrible customer service, no communication. And I still have an oven that doesn’t work at all a week before Christmas.

Product or Service Mentioned: Sears Home Services Customer Care.

Reason of review: Poor customer service.

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Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.

I would also contact your local news media and the bbb.Rochester NY

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