I called Sears to repair my dryer in Dec.2012. The dryer was making noise but it was working.
The tech cane out he ordered two parts and a s usual we had to wait two weeks. Tech came back out did not replace the parts he changed his mind about what wad wrong with the dryer. He changed a wheel on the dryer. Once he let the dryer started making noise again but this time my dryer started smoking and we could smell something burning.
We had to unplug thd dryer for fear it would catch on fire. I called Sears back to let them know what happen. I spoke with a Dora who said I have wait 2 more weeks for another tech to come out she reordered the partz again. I tried to request a tech to come out next day becuase of the burning scent from the dryer she just I have to wait.
The next day I called to speak with manager I spoke with a Linda, Jessie, Brook, Cassie etc I was transffered all over Sears and I was hung up on. My dryer is still not working I have not received any parts anf nor have I received a voucher of 500 that Sears promise if they can nit repair your appkiance under their warranty plan.
I never did get to speak with a manger nor a supervisor. The worst ever service plan never call Sears they don't care.
Monetary Loss: $1200.