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I purchased a service plan for my Kenmore washer in september 2017. I needed service in October 2017.

Now have same issue in De ember 2017. Scheduled service for 12/13. No one showed up. Scheduled again for 12/15.

No one showed up. Scheduled again for 12/19. No one showed up. No one even calls to let you know they won't be coming.

This amounts to fraud because Sears took my money for the two-year agreement and are now refusing to render service. Don't waste your money on eithet a Kenmore appliance or a Sears protection agreement.

Reason of review: Order processing issue.

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Hear is a local phone number for you.Call Tom Hoyser 716-570-**** he is a district manager in charge of home services.

I would also contact your local news media and the bbb.Rochester NY

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