Sears Home Services - Worst Customer Service EVER - Ed is the Supervisor
Worst Customer Service EVER!!! I called to get our Samsung washer repaired. The technician came after waiting for 4.5 hours, diagnosted the problem (he thought) and ordered a new controller board. The board came that Friday but of course they could not come and put the board in until the following Tuesday.
When he came the following Tuesday to put the board in - the controller board was bad (took him over an hour to figure out the board was bad). So, he ordered another board and said it would take another week for them to install the board (which they sent from the parts center as defective).
I called to see if we could get a technician to install the board earlier because we have been without a washing machine for over 2 weeks. I got transferred multiple times with the Sears Home Services customer service. They hung up on me 2 times. I finally got to talk to Rich (who I could barely understand) and asked to be transferred to his supervisor. I was transferred to Ed. Ed was totally unhelpful, very rude. I asked to talk to his manager. I was told that he was the "highest authority". I guess I don't believe a customer service manager is the highest authority. So, I am still without a washing machine for another week. I would not recommend using Sears Home Services. They were horrible to deal with!!!
This reviewer shared experience about poor customer service and wants this business to issue a partial refund as the author lost $364. ncadidas is overall dissatisfied with Sears Home Services. The most disappointing about sears home services washing machine repair at Sears Home Services was customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Sears Home Services.
Check out the best and the worst companies in Household Services category for more informed decision or compare Sears Home Services to other companies on our site.