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I purchased a mattress and boxspring on May 17th, 2018 from Sears online in the amount of $754.99. I used the Why Not Lease It financing to help pay for the majority of that.

I paid $147.72 as a down payment to the Why Not Lease It company using my own personal credit card. The mattress was delivered to me on May 25th, 2018. I chose the mattress I did because Sears' mattress guide recommended it to be the one best suited for me. Within a few days I knew it wasn't right for me.

I called Sears to have it returned and they told me I had to wait 30 days before I could. So for 30 days I worked, as a waitress, with unbearable back pain. I then called them after the 30 days which was June 23, 2018 and told them what was going on and to take the mattress back which I was charged a pick up fee and a 15% restocking fee. They didn't care that it was their recommendations that made me decide to buy the mattress or that I spent 30 days in serious pain.

They are not customer friendly at all I realized. I was told I would have my money refunded 7-10 business days. After that time had passed I called Sears and spoke with a customer service representative, Miles #108****, and she informed that it was 7-10 business days from when they inspected the mattress etc.. which was June 29, 2018 that the 7-10 business days started.

Which by the way my mattress was in perfect condition when it was picked up and I have a copy of the driver's log stating just that. I was also told by her that the full purchase amount would be refunded to my credit card which I didn't use for the full amount just $147.72 of it. I told her I would rather the amount I charged on my card to go back on my card and give remaining balance to the Why Not Lease It company but was told it would be returned to my card because that's how it worked. By the time this call was made it was my 6th or 7th time I had been calling Sears about all this and getting the run around.

I even went into the Sears store here in town because I was told I had to get my refund that way and all they did at the store was look confused and said to call the online people. I called the Why Not Lease it people on July 12, 2018 and explained everything again and at the end of the call they said that they had everything worked out and the money would be returned to them in 7-10 business days and my down payment would be credited back to my credit card. Now comes July 31, 2018 and still nothing from either company. So I called the Why Not Lease It people obviously very annoyed by this time and was told that I needed to have my order cancellation number from Sears.

I have documented every single date, price, time frame and recorded all the calls and not once did Sears say anything about a cancellation number. So I waited a couple days to calm down to call Sears again plus I needed a break from telling my situation 100 times at this point. When I called Sears on August 2, 2018 I told them immediately that I wanted to speak to a manager or supervisor or anyone with authority and I wasn't going to explain what I was calling about to anyone except to someone in charge. After being put on hold again a lady with a heavy accent came on and said she was the supervisor and before we start she wanted to make sure I was aware our phone call was being monitored and recorded.

I then replied right after that it was fine and I too was recording our conversation. She told me I had to stop recording or she wasn't going to continue the call. I asked her why I can't record our call for my records but yet they can record our call? She wouldn't answer my question so I continued on telling her I needed a cancellation number.

She told me I have to first tell her I stopped recording and I again asked why I couldn't when they are and she hung up on me. I have been getting the run around from both these companies for over a month now and haven't got anywhere with them and don't feel that I am especially if they won't allow you to record them. What is it that they don't want recorded? If they're an honest business that wouldn't do anything illegal then why would it matter?

All I would like is the down payment I made back and the financing company to have the money they gave to Sears for the remaining balance of my purchase. I'm a waitress and I don't have money to just throw away. Because of this I'm sleeping on a air mattress until I know this is settled before I try and go buy the right mattress for me.

I don't know if they're going to try and say I still owe them and send me to collections or court. I feel like I'm being scammed and ripped off by these people.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $755.

Preferred solution: Full refund.

Location: 3333 Beverly Road, Hoffman Estates, IL 60179, USA

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