Not resolved
2 comments

Sears technician came out 2 times and said it was fine but my disabled mother says its not cooling properly .they tell me that we are not entitled to a new one , meanwhile my 61 year old mother is burning up in the heat ,shes on fixed income .Sears is giving us the run around we call daily I believe they give us false names when we ask who the employee is ,etc.They tell us to bring it in to sears and they will give us a new one when my mother talks to the manager that's not the case.So now they are saying bring it in , my mother isn't able to lift it I tell them and neither am I ,they offer no futher assistance to aid in getting the situation resolved.I tell them this will be the last product I buy from sears and they say im sorry you feel this way.

Monetary Loss: $420.

Had an Experience with Sears Home Services?

Write a review

Comments

Terms of Service
Post Comment
Cancel
SearsCares
Hoffman Estates, Illinois, United States #663298

Dear darron,

My name is Susan with Sears Social Media Support Escalations team. I found your post here and wanted to reach out and offer our sincere apologies for the difficulties your Mother is having with her window air conditioner. We understand how frustrating this issue has become since a technician has been out to your Mother's home twice and can't find anything wrong with the air conditioner. We'd like to look into this situation further and offer the assistance of a dedicated case manager to help resolve it. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (okmilkl), to smadvisor@searshc.com. We look forward to speaking with you.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

Anonymous
to SearsCares Childersburg, Alabama, United States #663973

phone 2564043354

You May Also Like

Sears Home Services - Remodeling Review from Leonia, New Jersey Sears Home Services "Sears kitchen remodeling misrepresented the quality of the work thei (sub!!) contractors would do, and work wasn't completed. Numerous calls were shuffled and I was laughed off the phone by..." Read more Sears Home Services - Grade (F) for repair service to air compressor. Sears Home Services "After 5 years of good service from Craftsman 17 Gallon air compressor (Model 919167260, Serial # 2716248281) it ran continuously and never reached the pressure to shut off. Upon..." Read more Sears Home Services - Sears air duct cleaning Sears Home Services "I used sears air duct cleaning.I wil let photos describe their sevice.photos taken day after service.First crew started work while I wos in basement with their leadtech.When we came upsteirs..." Read more Sears Home Services - Sears does not want to repair my refrigarator Sears Home Services "Hello, I live in Florida. I bought a refrigerator on Sears in June 2016 in Coral Springs, FL. The icemaker does work. Sears has sent repair men to my house..." Read more Gnc - No consistency in product Gnc "I work overseas so I purchased all of my vitamins at one time which was close to $1000.00 and in my mega-man vitamin packs were a mismatch of vitamins. Some..." Read more Coaster Furniture - Damage Head board Coaster Furniture "I purchase the Felicity Collection item # 300345Q Queen bed from American Furniture Outlet on 1233 Sand Lake Road Orlando fl 32809 I received my furniture September 15th 2017 I..." Read more Kemper Home Service Companies - DO NOT BUY KEMPER HOME INSURANCE Kemper Home Service Companies "I bought a new house in 2016. I did own a house prior to this in the same area for last 10 years. My agent told me that there is..." Read more Fanatics - Terrible Terrible store Fanatics "Please do not buy from Fanatics, Fans Edge, or College Football store. (all the same place) I bought 3 shirts from Fanatics, took forever to get them, and when I..." Read more