On Mar 2nd 2018 my washer was diagnosed as being too expensive to repair. The process of getting a new washer is scheduled to take 3 WEEKS!
The washer that was recommended to us and that we chose ended up being on back order. Nobody called us to tell us it was on back order. I would have requested a different machine if I had known that I would be without a washing machine this long. I cannot afford the $20 a Day cost of going to the laundromat.
There should be more than one option available and the customer HAS to be informed of a possible delay before the order is put in! This is so frustrating trying to get anyone to do something to get me a washer sooner, any washer! Bring me a loaner washer until the new can be delivered. What can you do to satisfy the customer's needs?
I could understand 1 week to schedule a delivery, but not 3. How can this type of process go un -modified.
Product or Service Mentioned: Sears Home Services Washing Machine Replacement.
Reason of review: Problem with delivery.