I bought a washer and dryer a2 yrs ago. I took the protection plan that you offer.
My washer does not work. I had it serviced four times. They replaced parts three times. You keep giving me the run around about it needs to have parts four times before you consider it a LEMON.
The last two days my wife has missed work waiting for a service man to show up to tell us that the *** washer does not work. the days are 5/7 and 5/8 2012. Both days we had appointments set up betweeen 8 am and noon. It is now 1:22 P.M.
and no service man yet. That is two days pay she missed waiting on your service. All I want is to have a wash machine that works. Not one that either does not spin the clothes dry or not fill up with water or not empty the water.
The money that you spent trying to repair this washer you could have replaced it already.
I will never purchase anything from Sears again, if you do not correcvt this problem. I deal in customer service, if you call this service it's a wonder you have any customer at all.