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Wow, what a sham of a company and probably the worst customer so called service I have ever seen. We purchased a GE refrigerator from Sears just 13 months ago...it went bad as the ice maker and water dispensing stopped working...after 6 weeks of waiting on repairs and...
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1.7
I didn't like
  • Incorrect parts
  • Lack of interest and value show of my time
  • Repair service response
#1353471
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Had to take clothes thru two cycles to dry them. Technician determined that outside vent needed to be cleaned. Called Sears duct work dept. Initially very responsive and scheduled service for the next day. On day of service, received a call that tech(s) could arrive...
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1.0
#1353586
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Taking my hundred dollars and told me that they had to order a flank it goes up underneath my toilet to keep it from leaking and then they will call me when it came back and never called me so I called them they told me that it is back and that they will bring it soon...
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1.0
#1304654
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I'm an idiot! I trusted Sears Home Services to abide by their word. I signed up for a one year Home Service contract with the understanding that after that one year was up, I could cancel the service. I have spoken to no less than 4 "customer service" (wow is that term...
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1.4
#1294641
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We had to have the upper oven repaired by replacing the control board in August 2017. The repairman said it was due to overheating of the self-cleaning unit. The lower oven quit working in December 2017. The same repairman came and said the upper unit control board...
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1.6
I didn't like
  • Product quality and time of repair response
  • Competence in solving issue
#1162863
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WORK ORDER 000738542091222 William Barker Appointment was scheduled (12/19) for 10am to 2 pm for refrigerator repair.Received call at 1:40 saying repair man ill and would have SERVICE UNTIL FRIDAY 12/22. THIS IS UNACCCPEATABLE. WHY WASN'T I CALLED EARLIER IN THE DAY....
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1.0
#976025
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18 months ago our Kenmore washing machine stopped. We scheduled an appointment for an 8am-12 window (no one does that anymore, even Comcast). The technician arrived at 8pm!! Because the technician doesn't carry any parts he had to order a simple switch that indicates...
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1.0
I didn't like
  • Poor communication
  • Disempowered employees and processes
  • Customer service
#974004
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I scheduled a service call for my refrigerator 10 days ago. Sears sent me an email yesterday at 5 pm reminding me of today's scheduled service. Wife stayed home all day as the arrival window was 8 am to 5 pm. At 5:45 today I called the service phone number and...
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1.0
I didn't like
  • Tech or service
#956988
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Sears Home Services Refrigerator Repair Review

2 hours late and overcharged after they told my wife additional services were needed. She agreed so they would start and hopefully be out of our house by 9pm, on a school night. Maybe if they ever showed up on time they would be better received? ? ( and the fridge is still leaking, $250 later??)
#918301
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Awful service. If they know you have a Sears Protection Agreement they will schedule your appointment much later than if you don't have it (try the difference in scheduling an app online - selecting "Not sure" when asked about which warranty type or selecting Sears...
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1.0
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
  • Customer service management
#886604
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