$45 wasted on slow diagnosis, poor diagnosis, inadequate information to make informed decision. The system is a mess, drop off in one location, repair in another, call center in another.
Nobody seems to know what they're doing, to be able to answer questions adequately or have the authority to problem solve to provide customer satisfaction. At the time of purchase, you think Sears is going to be there to service the vacuum but 8 years later you're told it is too old to expect them to have parts readily available much less evaluate what is needed in one diagnosis.
Come one people, we're talking 2 filters and a motor. How hard is that?
Monetary Loss: $45.