Jacksonville, Florida
Not resolved

They came out to check for a leak in my laundry room and left the hose to the washing machine not connected. When I went to use the machine water leaked in my home through the vents and into my living room.

When I called for assistance I was told to call the office on Tuesday as it was an equipment failure.

I have pictures of the hose to my machine just laying on the dryer vent!. I have called them and all I get was that we did not touch the hose, yet I was there when the plumber unscrewed it and then said that my problem must be the machine itself and or the dryer.

I am over sixty years old so do you think I go about pushing my machine around to un connect a hose to flood my house!!!!!!

Product or Service Mentioned: Sears Home Services Washing Machine Repair.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Sears Home Services Cons: Incompetent technicians, Sears home warranty program.

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