They came out to check for a leak in my laundry room and left the hose to the washing machine not connected. When I went to use the machine water leaked in my home through the vents and into my living room.
When I called for assistance I was told to call the office on Tuesday as it was an equipment failure.
I have pictures of the hose to my machine just laying on the dryer vent!. I have called them and all I get was that we did not touch the hose, yet I was there when the plumber unscrewed it and then said that my problem must be the machine itself and or the dryer.
I am over sixty years old so do you think I go about pushing my machine around to un connect a hose to flood my house!!!!!!
Product or Service Mentioned: Sears Home Services Washing Machine Repair.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Sears Home Services Cons: Incompetent technicians, Sears home warranty program.