Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
1 comment

I called to have my dryer repaired.Repairman said there was a problem with the blower motor and he would have to order a part and come back to fix.

Nothing for a couple of weeks. Cannot get contractor to answer or return calls; several calls to the Sears Home Warranty people; put on hold and cut-off. No call back even though they have my phone number. Called again agent said they sent message to prior agent to call me back.

No call. Called again then told that the contractor said the problem was due to not properly maintaining the blower motor in the dryer and this was not covered. In my many years of owning a variety of dryers, I have never known of any procedure that needed to be done to maintain the blower motor in my dryer!!! They are relying on people just giving up when calls are not returned and mis-information is given .

When talking to the other reps previously they did not give me this information as I do not believe it was in their system. How did it suddenly appear in their system after I had begun to follow up and call repeatedly?? This is actually another company that operates under many different names. I asked the Claims Department Agent what company he worked for.

It is Cross Country Home Services which is actually just a bunch of call centers that do this under various names. Their main office is in Florida, the agent I talked to was in Fort Worth.

I am cancelling agreement and will dispute any further monthly charges to my credit card.Do not deal with this company or anyone it represents.

Review about: Sears Home Services Warranty.

Reason of review: Warranty issue.

Monetary Loss: $600.

Preferred solution: Full refund.

I liked: Nightmare.

I didn't like: Run a round i was given, Inability to repair, Quality of product, Obvious deceptive practices once trying to resolve claim.

Had an Experience with Sears Home Services?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1341448

I have been posting about this for months.Sears sells the warranty nothing is ever covered.

It is sold thru cross country and the small print excludes everything.

Contact the bbb and the news media we are trying to do a national story on this.Rochester, NY

You May Also Like

Sears Home Services - Review in Household Services category from Leesville, Louisiana Sears Home Services "Sears kenmore elite refrigerator and their crappy extended warrenty . This is an almost three year old unit. I had some trouble with the ice maker freezing up and..." Read more Beware of Sears Home Services Sears Home Services "I had called for service on a laundry washer. The first repairman came out to do a diagnostic test and determined that it needed a new pump. He ordered the..." Read more Sears Home Services - Sears Air Duct Cleaning Services Review from Colorado Springs, Colorado Sears Home Services "Sears verbally promised to use AGITATION to loosen dirt and deposits in my ducts, but did not and did such a poor job with my duct cleaning that they were..." Read more Sears Home Services - Sears home improvements Sears Home Services "At the end of the past year I contracted with Sears Home Improvement to get a kitchen remodel. They were late to start and even later to finish. ..." Read more VM Innovations - Extremely disappointed!!! VM Innovations "This is a continuation of my disappointment in VMInnovations. I am currently on my 3rd slide one was replaced the other two I purchased. This last one I purchased at..." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more Brent Guild / iGalen Victoria was the victim of a scam, now being harrassed Igalen Victoria "I am Brent Guild, and as you can see I am not afraid to show my name as was this poster. victimofbrentguild is actually the company iCloudUK.com that runs under..." Read more