Purchased an entire Kenmore Elite kitchen suite in 2015. Turned out to be a not so 'suite' deal. Sears has done a great job of making Kenmore a household name but the truth is, Kenmore products are poorly manufactured. The idea of purchasing an extended warranty is offensive to me. Not only are we to purchase their products but we must also spend approximately 40% of the purchase price to ensure it continues to function properly? Am I the only one that see's this for the pile of dung it is? Maybe it's because I was raised in the 70's... a time when manufacturers stood behind their appliances and did right by their customers. Days long gone I suppose. I wish consumers would band together and demand this practice be stopped. There is power in our dollar! A few months after purchasing, the microwave caught fire. And I'm talking full on blaze inside. Had I not been home, the house would have burned down. The model was discontinued but I got to spend an extra $50 for the replacement model. Really Sears? They finally got around to installing it several weeks later. Now my refrigerator has gone out. Remember, I purchased it less than a year ago. I called to be told about the $100 fee if the issue isn't under warranty. First of all, what motivation does a 'Sears' rep have to tell me the issue is Sears' responsibility? Does he or she not have every motivation and opportunity to lie to consumers about the real issue? I suspect most are honest but it only takes one to screw a customer out of 100's of dollars. The first rep that showed up to identify the problem was a total *** "I tell everyone, always buy the extended warranty!", is the first thing out of his mouth. Ummm you are here to diagnose, not to tell me what I should have done nor to advise me on how to purchase appliances. He was condescending and unpleasant. He then discovers that my refrigerator is unplugged. Apparently, it has to be running for 24 hours in order for him to properly diagnose the issue. The service rep I scheduled the visit with told me nothing of this and as a result, I wasted a half day of vacation. A week later, a second appointment. Now this rep was stellar. Very very nice man. He diagnosed the issue and luckily all repairs fall under manufacturers warranty. Phew. But it doesn't stop there. He then tells me parts must be ordered and repairs may take up to 4 hours. Isn't that grand? The parts arrive, the appointment is scheduled between 8 and 12 on a Saturday morning. The morning of, no one called, no one showed up. At 12:15 I call the service number to be told the tech is running late and will be there between 2:30 and 4:30. Where do I begin? I have again WASTED half my day waiting for service that was never to come. The CST then asks me if I wanted to file a complaint. Ummmmm why would I need to file a complaint? I would think Sears themselves, would take issue with this but I would be wrong. Apparently it is common and acceptable for Sear's techs to disregard and disrespect their customers. After all of this, I am done with Sears. They will never see another red cent of mine. But something tells me other vendors aren't much better. If we're to be treated better, we have to demand it as a whole.