State: Texas Product: Sears Home Services Refrigerator Repair Clear all filters (10 of 246 reviews match)
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1.0
Details
okay so here is what happened about a month ago my mother's refrigerator went out and Sears came out and they were supposed to replace it then all of a sudden they have to order parts and that took another two weeks all of my mother's food spoiled they left her with no...
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Review
#1302475 Review #1302475 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Reason of review
Order processing issue
1.0
Details
I have had 3 ice makers break in the last year and Sears still hasn't fixed my refrigerator properly. I am waiting for the 4th ice maker and the quality of customer service is the worst in the world! The service reps on the phone and on the chat room tell different...
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Review
#1283615 Review #1283615 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Bad product
  • Being scammed
  • Long waits for service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
1.0
Details

Update by user Oct 19, 2017

UPDATE: 10/19/2017 A technician (not the one that diagnosed my fridge but someone else that really didn't know what was going on) finally honored my appt and got here to fix my fridge. So far it is working. When he got here they were still saying my account said that...

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Review
#1114260 Review #1114260 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Reason of review
Poor customer srvc and people lying
Loss
$3500
Preferred solution
Deliver product or service ordered
Tags
  • Service system
  • Sears Review
  • repair failed
  • Poor Repair Service
1.3
Details
I purchased a Sears Home Service warranty for my refrigerator. The unit quit working so I call for a technician. One is scheduled and I *** work and go home. When the technician arrives, he does not have the tools to work on the unit and spends two hours going to the...
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1 comment
Anonymous
#1366869

Pathetic is a nice word for them call and get a refund on your warranty. Also contact the bbb and the news media. Rochester NY

Review
#1096929 Review #1096929 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
1.4
Details
My 2014 Kenmore quit working the 2nd time in the last 7 months on July 28, 2017, and I called for Sears repair. I got a repairman to look at it on Aug 10th 13 days later, to show up sometime between 8am to 5pm. I'm told the compressor has gone out again, and parts will...
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1 comment
Anonymous
#1364448

I would contact the bbb and the news media. This is how sears operates their business.

The worst part is if you have had two compressor failures the first install was probably done wrong and your unit will never be right. I would demand a new one.

The techs that work for sears are poorly trained and most don't have a clue what they are doing. Rochester, NY

Review
#1092474 Review #1092474 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Reason of review
Poor customer service

Sears Home Services in Dallas, Texas - Completely unsatisfactory

1.1
Details
I have been a Sears customer for over 60 years, but no longer. The ice maker on my Kenmore Elite refrigerator would not turn back on after being turned off for several months. Made a Tuesday service appointment which was later than I wanted. The tech showed up on time. nice guy. Iraq vet. He "re-energized" the ice maker which got water flowing to it. he said I would have ice in about 90 minutes, but no such luck. I called customer service, an automated voice which cannot link to an agent except to schedule/cancel appointments. Spoke with a scheduling agent who said the next available appointment was a week from Thursday. I said that was unacceptable given the failed repair, and asked to speak with a supervisor. After a short wait, I was disconnected, so I started over. The next supervisor also said a week from Thursday was the best they could do after I insisted I wanted it fixed in the next 3 days, and that I was available each day including evenings and the weekend. He said he would try to get a better date and I would get a call with a new appointment. I received an email which said my appointment was, surprise, a week from Thursday. I am sad more than angry that this once great company appears to put no value on customer satisfaction.
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Review
#1064424 Review #1064424 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Pros
  • Technician
  • Polite and friendly repairmen
Cons
  • No one with athority
  • Customer service rep
Reason of review
Poor customer service
Loss
$150
Preferred solution
Deliver product or service ordered

Sears Home Services in Frisco, Texas - Very Poor Repair Service!!

1.0
Details
I chatted with a sears rep online and gave him the error code refrigerator was giving. He knew the problem was with the main board. A week later when the repairman showed up, no main board. Tell the repairman the error code, he says the problem is the main board. He has to order it. It will be mailed to us. It will be another week before an 8 days before an appointment is available. This is a common problem. Sears doesn't allow the repairmen to keep a supply of these boards and many other parts that frequently fail on the truck. They have to order parts and make another service call. This will be the 3rd repair visit for the same problem. Each time it has been 8 days until they can show up. There is a lack of communication between management and their repairmen. Sears cares about 1 thing only MONEY! $3500 refrigerator plus $500 warranty repair = $4000 for a refrigerator that doesn't work. It is only 1 1/2 years old. Food is outside in 25 year old single door refrigerator. They make them a lot fancier now days, but less reliable!! Sears claims 4.2 stars out of 5 on their customer reviews. I think they reversed the numbers. 2.4 stars is more likely the truth. How many reviews did they leave off, deny, or delete to get to their 4.2 Average? I would give them 0 stars here and on their website, if I could figure out how to leave a review there. My opinion: don't buy from Sears! Sears repair is a complete joke and waste of your money.
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Review
#997071 Review #997071 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Sears repair
Reason of review
Bad quality
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Expensive Product Forlow Quality

Sears Home Services in Galveston, Texas - Worthless Service

1.0
Details
Not only did we waste $99 on this service, the customer service reps over the phone(talked to 5 different ones all together) were not even a little helpful. Two of them hung up on us. We have a Kenmore Elite refrigerator that went out after only 5 years and we called Sears Home Services to come check it out. The tech did not even tell us what was wrong. All he could do is tell us what he thought it might be (the compressor and out of Freon). Then he told us to know for sure it would cost $700 to test it. WHAT? So what was the purpose of you coming to my house? Then we went on to try to talk to customer service about what exactly was wrong, even tried getting the tech's phone number so we could figure out if it was even worth fixing. We still don't even really know what is wrong with it and we are going to buy a new fridge because we can't wait any longer. We are so surprised by this service as Sears is supposed to be the highest rated in appliances. We will never use Sears Home Services ever again nor do we ever want to buy any appliance in the future from Sears. Model 795.7105* .
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Review
#940793 Review #940793 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Sears home services
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • refrigerators
  • Kenmore Elite Freezer-refrigerato

Sears Home Services in Houston, Texas - Good Luck with repairs under warranty

1.0
Details
Purchased an entire Kenmore Elite kitchen suite in 2015. Turned out to be a not so 'suite' deal. Sears has done a great job of making Kenmore a household name but the truth is, Kenmore products are poorly manufactured. The idea of purchasing an extended warranty is offensive to me. Not only are we to purchase their products but we must also spend approximately 40% of the purchase price to ensure it continues to function properly? Am I the only one that see's this for the pile of dung it is? Maybe it's because I was raised in the 70's... a time when manufacturers stood behind their appliances and did right by their customers. Days long gone I suppose. I wish consumers would band together and demand this practice be stopped. There is power in our dollar! A few months after purchasing, the microwave caught fire. And I'm talking full on blaze inside. Had I not been home, the house would have burned down. The model was discontinued but I got to spend an extra $50 for the replacement model. Really Sears? They finally got around to installing it several weeks later. Now my refrigerator has gone out. Remember, I purchased it less than a year ago. I called to be told about the $100 fee if the issue isn't under warranty. First of all, what motivation does a 'Sears' rep have to tell me the issue is Sears' responsibility? Does he or she not have every motivation and opportunity to lie to consumers about the real issue? I suspect most are honest but it only takes one to screw a customer out of 100's of dollars. The first rep that showed up to identify the problem was a total *** "I tell everyone, always buy the extended warranty!", is the first thing out of his mouth. Ummm you are here to diagnose, not to tell me what I should have done nor to advise me on how to purchase appliances. He was condescending and unpleasant. He then discovers that my refrigerator is unplugged. Apparently, it has to be running for 24 hours in order for him to properly diagnose the issue. The service rep I scheduled the visit with told me nothing of this and as a result, I wasted a half day of vacation. A week later, a second appointment. Now this rep was stellar. Very very nice man. He diagnosed the issue and luckily all repairs fall under manufacturers warranty. Phew. But it doesn't stop there. He then tells me parts must be ordered and repairs may take up to 4 hours. Isn't that grand? The parts arrive, the appointment is scheduled between 8 and 12 on a Saturday morning. The morning of, no one called, no one showed up. At 12:15 I call the service number to be told the tech is running late and will be there between 2:30 and 4:30. Where do I begin? I have again WASTED half my day waiting for service that was never to come. The CST then asks me if I wanted to file a complaint. Ummmmm why would I need to file a complaint? I would think Sears themselves, would take issue with this but I would be wrong. Apparently it is common and acceptable for Sear's techs to disregard and disrespect their customers. After all of this, I am done with Sears. They will never see another red cent of mine. But something tells me other vendors aren't much better. If we're to be treated better, we have to demand it as a whole.
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Review
#803671 Review #803671 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Non-communicative service and techs
  • Lack of urgency or caring
Reason of review
Poor Customer Service, Bad Qualiy, Defective propduct
Loss
$2000
Preferred solution
Expeditious repair and compensationf or my wasted time!

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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Sears Home Services reviews

Sears Home Services in Willis, Texas - Worst Service Company ever !

1.0
Details
I have America Home Shield warranty and they dispatched Sears Home Services of Conroe/Huntsville, TX to repair my microwave, kitchen frig and spare frigs. I had 2 no-show appointments and when the tech finally came he said he had only a ticket for 1 frig not the spare. Calling the 888 246-3752 numbers only gets to you a person in India. On both of the no-show appointments I called several times and was told the tech was on the way. I can't even explain how *** poor the service is.
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Review
#760601 Review #760601 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Lying to me about status of tech
Reason of review
Poor customer service
Loss
$150
Preferred solution
Deliver product or service ordered