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I had a new Carrier a/c and heater put in several years ago. First winter, the heater did not work and had to be repaired. A few months ago I had new Duct work put in which was the first time I was in my attic and noticed all the lines to the a/c unit were the original...
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#1248672
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Today is 10/12/2017. I had to reschedule my appointment for today for time slot of 1-5 PM, because the technician did not show up today again for the third time. I was told that he felt that coming to my house at 5 PM (which made me his last appt he felt was too late...
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1.0
#1114260
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Purchased an entire Kenmore Elite kitchen suite in 2015. Turned out to be a not so 'suite' deal. Sears has done a great job of making Kenmore a household name but the truth is, Kenmore products are poorly manufactured. The idea of purchasing an extended warranty is...
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1.0
I didn't like
  • Non-communicative service and techs
  • Lack of urgency or caring
#803671
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Sears Home Services - HUGE DISAPPOINMENT....We got "Home Depot Day Labor Roof" @ a Sears Price
Sears Home Services - HUGE DISAPPOINMENT....We got "Home Depot Day Labor Roof" @ a Sears Price
Sears Home Services - HUGE DISAPPOINMENT....We got "Home Depot Day Labor Roof" @ a Sears Price
Rep comes out to give a estimate, says you need to have almost 200 sq ft of decking, MOST of the Fascia boards in the front & back need to be replaced& ALL of the soffits are to have vents in them, also replace 4 of the soffits in the front of the house...
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#688825
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I was in line waiting to be helped. The lady on the counter helped two customers before me. She was saying I was rude. Because I asked her what she was talking about when she mentioned that most of the pick ups were not ready because of the holidays. She went crazy...
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#756693
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in the past I have bought all my appliances from Sears Sears has went down hill and fast never been treated so horrible they must not have to be accountable for their actions I have never been treated so rudely in my own home buy a repair guy or someone delivering...
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#717330
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I have a Kenmore refrigerator. It developed a freon leak and I called for service. The first tech replaced the compressor (took care of the symptom but not the disease) Two days later it failed. A different tech came and recharged freon (Freon is not consumed - when...
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SearsCares
SearsCares

MikeBrady, We truly apologize for the disappointing experience you have encountered with your refrigerator repair. My name is Liz and I am a member of the Sears Social Media ...

LadyScot
LadyScot

The Master Service Agreement picks up AFTER the manufacturer warranty expires. Read it, it tells you this in writing. Now, for them to conclude within less than a week of se...

#453645
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Repair window scheduled from 3-6pm. Morning of repair date window narrowed to 3-4:30 pm. During day window changed from 3-6 then to 6-8. Then changed to 7-9. Then changed to 8-10. Called twice. No one could say when repairman would arrived. One person said "It's ...
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1.0
I didn't like
  • Scheduling
#680641
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Staff Review

The manger over product repair Service has a very nasty way to speak with people ... Slamming papers and raising voice ... I want to talk to someone about her... This is at Houma La Sears My number 985-255-1458
#647617
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However, and there is always a “However”, you need to “hear” the story BEFORE you pass judgment (pun intended) on my subject line. Get in your little time machine and go back to August 2nd. Tech #1 comes out to diagnose the problem on my washer. August 2nd. He...
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Anonymous
Angrycustomer

You are not alone.. They are complete and total morons. I had to wait a week to get a repairman to come to my house, which to me is ridicules to begin with. They set the appoi...

SearsCares
SearsCares

Mseigel, We truly apologize for the frustrating experience you have encountered with your washer and the lack of customer service you have received. My name is Liz and I am a...

#442514
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