State: Texas City: Dallas Product: Sears Home Services Washing Machine Repair Clear all filters (1 of 135 reviews match)
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Sears Home Services in Dallas, Texas - TERRIBLE CUSTOMER SERVICE AND REPAIRS NEVER DONE

have a sears master protections plan for my washer. they have been to my home three times trying to repair my washer. every time they say the parts cannot be found and it will be researched. I am now 6 weeks with no washer. These people just want the money for the master agreement, but if they cannot find the parts they will not do anything, just keep putting the part in research. DO NOT BUY A REPAIR AGREEMENT FROM SEARS OR A&E SERVICE BOTH THE SAME COMPANY. THE REPAIR RESOLUTION DEPT IS RUDE I HAVE BEEN ON THE PHONE AND ON HOLD WITH DOZENS OF SUPERVISERS. THEY CANCEL ORIGINAL SERVICE CALLS SO NOBODY WILL KNOW THEY HAVE BEEN HERE SO MANY TIMES AND THEY CANNOT FIX THE WASHER. THE SUPERVISORS IN RESOLUTION ARE RUDE AND MAKE FUN OF YOU BECAUSE YOU ARE WITHOUT A WASHER THIS IS A TERRIBLE COMPANY DO NOT BUY A POLICY WITH SEARS OR A&E SERVCIE SAME COMPANY
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Review
#1366395 Review #1366395 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Reason of review
Poor customer service
Loss
$700
Preferred solution
REPLACE WASHER OR FIX WASHER ASAP

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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