State: Texas City: Dallas Product: Sears Home Services Refrigerator Repair Clear all filters (2 of 246 reviews match)
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1.0
Details
I have had 3 ice makers break in the last year and Sears still hasn't fixed my refrigerator properly. I am waiting for the 4th ice maker and the quality of customer service is the worst in the world! The service reps on the phone and on the chat room tell different...
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Review
#1283615 Review #1283615 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Bad product
  • Being scammed
  • Long waits for service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

Sears Home Services in Dallas, Texas - Completely unsatisfactory

1.1
Details
I have been a Sears customer for over 60 years, but no longer. The ice maker on my Kenmore Elite refrigerator would not turn back on after being turned off for several months. Made a Tuesday service appointment which was later than I wanted. The tech showed up on time. nice guy. Iraq vet. He "re-energized" the ice maker which got water flowing to it. he said I would have ice in about 90 minutes, but no such luck. I called customer service, an automated voice which cannot link to an agent except to schedule/cancel appointments. Spoke with a scheduling agent who said the next available appointment was a week from Thursday. I said that was unacceptable given the failed repair, and asked to speak with a supervisor. After a short wait, I was disconnected, so I started over. The next supervisor also said a week from Thursday was the best they could do after I insisted I wanted it fixed in the next 3 days, and that I was available each day including evenings and the weekend. He said he would try to get a better date and I would get a call with a new appointment. I received an email which said my appointment was, surprise, a week from Thursday. I am sad more than angry that this once great company appears to put no value on customer satisfaction.
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Review
#1064424 Review #1064424 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Pros
  • Technician
  • Polite and friendly repairmen
Cons
  • No one with athority
  • Customer service rep
Reason of review
Poor customer service
Loss
$150
Preferred solution
Deliver product or service ordered

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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