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I made my appointment and then confirmed via Chat that they would confirm that the repairman was on his way so I could be home. I got a text at 1:35 pm that they repairman was on his way.

When I got home there was a note on my door saying I had missed them and they were there at 12:40 pm. So I got a text an hour after they showed up! I called the 800 number and various other numbers I found only to get connected to a person in the Phillipines who barely spoke English. Everyone person I called basically gave me the run around and didn't care that about the late text or helping me in any way.

The repairman called me back 3 hours later just to say I missed him and to call the 800 number again to reschedule.

WHAT!? Never again!

Product or Service Mentioned: Sears Home Services Customer Care.

Reason of review: Poor customer service.

I didn't like: Sears repiar service.

Company wrote 0 public responses to the review from Feb 13.
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Don’t worry sears home services is getting ready to expand and unleash its hidden potential. I don’t understand who comes up with these ideas but I do know there is no hidden potential they already dug themselves a grave. Rochester NY

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