Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
1 comment

Charged a bunch to not fix the problem. Technician rude and actually hung up on me.

Technician lied that I cancelled follow-up appointment when in fact he didn't show up and called me after the time window. Technician said he could not fix the problem. Support staff refused any consideration of refund (even partial). They refused to pass me to higher levels of organization beyond the department manager.

Never again.

If all Sears businesses are run like this one it is no wonder they are going out of business. Do not use this company if unless you have money to through away and don't care if the repair actually works.

Product or Service Mentioned: Sears Home Services Refrigerator Repair.

Reason of review: Poor customer service.

Monetary Loss: $330.

Preferred solution: Full refund.

I didn't like: Poor customer service, Lack of customer service, Feeling ripped off.

Company wrote 0 public responses to the review from Feb 21.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

That’s how they run it contact the bbb and local news media. Rochester NY

You May Also Like