1.4
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
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I have had nothing but problems with my washer and dryer since I bought it. Several repair calls and money spent on extended warranties.

They take forever to get here then they say they have to order parts and it takes even longer. The average repair time I have experienced is two weeks or longer per repair. Not acceptable when you have to rent appliances in the meantime or spend a fortune on going to the laundromat. Come on Sears.

Get your act together. I won't be buying from you again and I definitely will not purchase another extended warranty.

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

I didn't like: Extended warranty service, S e r v i c e or lack thereof.

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