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We purchased a dishwasher. Sears charges $160 for installation (to get 6% off on sales tax!), and $25 to haul away the old one.

When the installer came and we asked why it looks crooked and what can he do about it. He said it is fine, sent a picture to his boss, who called us and said, "It looks fine to me". Then told his installer to leave our place without finishing the job.

When we complained to Sears, they called the company who mentioned that they will charge $45 to finish the job. We had no choice, and on top of that, he further added insult to injury asking US to call them to schedule the second appointment!

Never Sears in Lancaster PA, if they continue to use the same company from York, PA.

Product or Service Mentioned: Sears Home Services Dishwasher Installation.

Reason of review: Problems with payment.

Monetary Loss: $45.

Preferred solution: Let the company propose a solution.

I didn't like: Outside contractor for appliance installation.

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