Customer service
Value for money

I scheduled a service call for my refrigerator 10 days ago. Sears sent me an email yesterday at 5 pm reminding me of today's scheduled service.

Wife stayed home all day as the arrival window was 8 am to 5 pm. At 5:45 today I called the service phone number and cancelled the appointment. Although they said the service technician would call or text prior to arrival, that never happened. Second time I've had the same result in 2 attempts for service.

Forget it. Should have gone with a local appliance repair the first time.

Never again. Sears customer for 43 years.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of tech or service. Please immediately contact the author of this review to discuss poor customer service of sears home services refrigerator repair. Sears Home Services needs to offer any options to resolve the issue according to poster's claims.

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