I recently paid Sears to repair our oven door. The cost? Nearly $300.
So, requesting a credit-card refund, I canceled my order the next day. We'd buy a new stove instead.
Sears vowed to return my money within 14 days. They didn't. I contacted Sears again. "Oh, you'll receive a full refund in 3–5 business days," a rep promised. Again, it didn't happen. More than a month after my cancelation and refund request, Sears still failed to refund my money.
Consequently, I disputed the charge with my credit card company—and won. Will I ever again patronize Sears? Never! Can you say, "The Home Depot"?
Product or Service Mentioned: Sears Home Services Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.