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I recently paid Sears to repair our oven door. The cost? Nearly $300.

So, requesting a credit-card refund, I canceled my order the next day. We'd buy a new stove instead.

Sears vowed to return my money within 14 days. They didn't. I contacted Sears again. "Oh, you'll receive a full refund in 3–5 business days," a rep promised. Again, it didn't happen. More than a month after my cancelation and refund request, Sears still failed to refund my money.

Consequently, I disputed the charge with my credit card company—and won. Will I ever again patronize Sears? Never! Can you say, "The Home Depot"?

Product or Service Mentioned: Sears Home Services Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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rollo2016
#1164498

Try Lowe's for appliances, rather than Home Depot. I have had good luck with lowe's but not with Home Depot.

Just a recommendation.

Lowe's used to deliver for free if the appliance was over something like $400 but I haven't bought a new appliance in about 5 years now. Check that out at Lowe's.

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