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Approx. September 25, 2017, our fridge/freezer broke.

I tried to call local techs but couldn't get anyone so I broke down and called Sears. They convinced me to buy a Home Warranty. I've heard good things about home warranties and though, "why not". Biggest mistake of my life.

7 service calls, 10 1/2 weeks, cancellation and no shows by tech and still not fridge. Made it through Thanksgiving without one, and refuse to do Christmas without one. They explained that "I should be eligible for a voucher on the next call." Well, we gave up that voucher and went and bought a fridge at Best Buy. This is a disgrace.

Why they can get away with this is beyond me.

Save your money and go elsewhere. I will never shop at Sears and can't wait to get rid of this warranty.

Product or Service Mentioned: Sears Home Services Refrigerator Warranty.

Reason of review: Warranty issue.

Monetary Loss: $3000.

Preferred solution: Cancellation of the warranty and refund of the 3 months I was charged.

I didn't like: If i could give zero stars i would never again.

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