We purchased the $69 Sears Home warranty and then about 35 days later had our drain pipe plumbing stop-up. It says right in the warranty booklet that plumbing stop ups are covered.
Sears wouldn't pay the claim because they said that it was a pre-existing condition (??!). Well the drain pipes were not plugged up at all before we called them for the claim, so that makes no sense at all !! We cancelled and now they want a $79 cancellation fee. I honestly think Sears Home Warranty is a fraudulent business.
I would also like to take part in a class action law suit. I can be reached at email@example.com.
Product or Service Mentioned: Sears Home Services Home Warranty.
Reason of review: Poor customer service.
Monetary Loss: $565.
Preferred solution: Full refund.
I didn't like: Customer service and didnt pay claim, Got ripped off.