Product: Sears Home Services Water Heater Repair Clear all filters (0 of 12 reviews match)
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Our Hot water heater stopped working on 8/21, which is 8 days ago.He called on that same day to get someone to come out and check the unit, we kept getting the run around from Sears saying they contacted service providers and they have to go through a 3rd party...
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1.1
Product
Sears Home Services Water Heater Repair
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
  • Bad communication between dispatch and tech
  • Lack of concern
#1342149
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July 16th 2018 I enrolled with Sears Home Warranty on June 22nd 2018 I've had five schedule appointments , to repair or replace my hot water heater tank. Sears has cancel or said I didn't have the co/pay of $129.99. They even said I cancel at my front door, which is...
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5.0
Product
Sears Home Services Water Heater Repair
I didn't like
  • Ver poor overall experience
#1305161
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I have a service contract with SEARS for 7 years for my gas water heater, I had a problem, a leak on the water heater, and following the service person I was entitled to a replacement of the equipment, we could buy it, and they will pay and install, so far GREAT. They...
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3.0
Product
Sears Home Services Water Heater Repair
I didn't like
  • Bad communication between dispatch and tech
  • Way customer service for repairs handles things
#1212402
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I have not had hot water since before Christmas they finally said they would replace the hot water heater but has sent the wrong unit twice now they are suppose to send another but it needs to be sent over night when I made that request the rep told me only the...
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Anonymous
Ljm1979

I sent a certified letter to the corporate headquarters (3333 Beverly Road) and it cost me almost $25. They wouldn’t even sign for letter and pick it up for a week! It didn’t...

Anonymous
Anonymous

Also contact your local news media. Consumers get fast results when they get involved. Rochester NY

1.0
Product
Sears Home Services Water Heater Repair
#1173975
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On 11-25-17 I noticed I had no hot water and the pilot was out on my water heater and was unable to push the igniter to turn on the pilot. I phoned Sears and of course got an offshore call center. I set up an appointment for 11-27-17 from 8am-12pm which was their...
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Anonymous
Anonymous

I agree they are a scam

Anonymous
Anonymous

Hear is a local phone number for you. Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services. Rochester NY

1.4
Product
Sears Home Services Water Heater Repair
I didn't like
  • Lack of customer service
  • Customer sevice
  • Customer service - no ability to talk to anyone with authority
#1138091
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Called sears to fix a hot water heater. Company they sent told me to give them 1,000 for out of pocket expenses before even adding in the costs. Found numerous complaints about this company and told Sears who told me to get my own company which i did. Instead of over...
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Anonymous
Anonymous

Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.I would also contact your local news media and the bbb.Ro...

1.0
Product
Sears Home Services Water Heater Repair
#1148247
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My hot water heater is going out has been since day one the repair man wantd to nlame us saying such things as needs dusting around it i keep my house very clean dust sround it twice a week .i dont have that much dust in my house.he next said its not getting enough...
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2.2
Product
Sears Home Services Water Heater Repair
#1114237
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I contacted Sears for Appliance Repair on my water heater on February 20,2017. March 6, 1st technician- said it was the thermocouple, Part arriving in 1 week, they could not place a rush on appliance part. I asked technician to check the valve controller, he said it...
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Product
Sears Home Services Water Heater Repair
I didn't like
  • Technicians were rude
  • Entire experience was a disaster
  • Technicians are rude ordered wrong parts
#1086191
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When he did show up, he said he couldn't do anything about the grey sludge coming from the hot water heater unless saved a water sample!!! He said he had to show the Texas people evidence before he could fix it! I told him to at least turn it on so we could have hot...
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Sears Home Services Water Heater Repair
#1072995
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Sears Home Services Water Heater Repair Review

Was told to wait 3 days for leaking water heater repair. No way. Hope Sears goes bankrupt tomorrow. Not the Sears of 20 years ago. No customer concern or service.
1.0
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Product or Service Quality
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Product
Sears Home Services Water Heater Repair
#1010175
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