Product: Sears Home Services Water Heater Repair Clear all filters (0 of 17 reviews match)
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On Aug 21,2018, I scheduled for an in home service for a water heater repair. My apt was b/t 0800-1200. no one showed up so I rescheduled for the next day, Aug 22. Again they gave me an apt of )800-1200. I took the day off to wait for the tech. At 1300,I called again...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

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Sears Home Services Water Heater Repair
#1348467
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Our Hot water heater stopped working on 8/21, which is 8 days ago.He called on that same day to get someone to come out and check the unit, we kept getting the run around from Sears saying they contacted service providers and they have to go through a 3rd party...
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1.1
Product
Sears Home Services Water Heater Repair
I didn't like
  • Bad communication between dispatch and tech
  • Lack of concern
  • Incompetent service dispatchers and unreliable appointment times
#1342149
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Problem: Water Heater Leaking. 1. Opened an online ticket the same day 2. they scheduled a plumber to come out ...without confirming with the plumber.... who actually had no openings (1 day lost) 3.they scheduled a plumber to come out ...without confirming with the...
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1.0
Product
Sears Home Services Water Heater Repair
I liked
  • Technicians had good attitudes
  • Repairmen informed and friendly
I didn't like
  • Sears home services
#1339721
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Hot water heater failed. Repairman said it would be 3 weeks or more to replace because sears will do anything they can to not pay for it. I had zero hot water. Each time I called sears the story changed. One day they confirmed they got the work order from the tech,...
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1.0
Product
Sears Home Services Water Heater Repair
#1322798
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When our water heater broke shortly after the contract became active (there is a 30-day waiting period to avoid preexisting conditions), they still claimed it was a preexisting condition. According to their own contract rules, if the unit worked on the day the...
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Sears Home Services Water Heater Repair
#1317410
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July 16th 2018 I enrolled with Sears Home Warranty on June 22nd 2018 I've had five schedule appointments , to repair or replace my hot water heater tank. Sears has cancel or said I didn't have the co/pay of $129.99. They even said I cancel at my front door, which is...
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5.0
Product
Sears Home Services Water Heater Repair
I didn't like
  • Ver poor overall experience
#1305161
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I have a service contract with SEARS for 7 years for my gas water heater, I had a problem, a leak on the water heater, and following the service person I was entitled to a replacement of the equipment, we could buy it, and they will pay and install, so far GREAT. They...
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3.0
Product
Sears Home Services Water Heater Repair
I didn't like
  • Bad communication between dispatch and tech
  • Way customer service for repairs handles things
#1212402
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I have not had hot water since before Christmas they finally said they would replace the hot water heater but has sent the wrong unit twice now they are suppose to send another but it needs to be sent over night when I made that request the rep told me only the...
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Anonymous
Ljm1979

I sent a certified letter to the corporate headquarters (3333 Beverly Road) and it cost me almost $25. They wouldn’t even sign for letter and pick it up for a week! It didn’t...

Anonymous
Anonymous

Also contact your local news media. Consumers get fast results when they get involved. Rochester NY

1.0
Product
Sears Home Services Water Heater Repair
#1173975
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I had an individual extended warrantee on a refrigerator. When time to renew, i was sold a sears Home Service warranty.. I was very specific in my questions, confirming what I was told. After signing on I learned by reading the sent pamplet that 2 "covered" appliances...
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Anonymous
Anonymous

Contact your local news media and the bbb. sears is stealing your money and does not care. Rochester NY

1.0
Product
Sears Home Services Water Heater Repair
#1152413
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Called sears to fix a hot water heater. Company they sent told me to give them 1,000 for out of pocket expenses before even adding in the costs. Found numerous complaints about this company and told Sears who told me to get my own company which i did. Instead of over...
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Anonymous
Anonymous

Hear is a local phone number for you.Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services.I would also contact your local news media and the bbb.Ro...

1.0
Product
Sears Home Services Water Heater Repair
#1148247
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