Manufacturer: Sears Home Services Category: Repair Clear all filters (2 of 2 reviews match)
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I have a 3 year old Kenmore water heater that stopped working [ no leaks] This typically is a failure of the Thermocouple next to the pilot that holds the gas line open. Unfortunately nobody carries this part because it is paired with the pilot assembly now . So I called Sears and waited 4 days for him to show up. The Tech claimed that it was not the pilot but the entire burner assembly because it was "cracked". This part is $400+ in their...
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first they cancel my appointment on saturday i sit all day and wait for someone to show up and they cancel at the last minute you reschedule and wait and wait and now they show up and i have a good idea what part is bad and thats the first thing i them him and wow i can't believe the pair on there home service they tried to charge me $323 for a $16 item that you can find on line i guess they think people are clueless and try to get away with...
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