Product: Sears Home Services Washing Machine Repair Clear all filters (71 of 71 reviews match)
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Unfortunately, Sears Home Services is simply an incompetent organization with very poor management and customer service. I made an appointment to have my washer repairs and it took 4-days to get it scheduled. On the day of the appointment, no one showed up and no one...
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1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Customer service
  • Customer service - no ability to talk to anyone with authority
#988492
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Sears Home Services - Customer Service? Service Contracts Honored? NO!
Sears Home Services - Customer Service? Service Contracts Honored? NO!
We purchased a washer/dryer combo from Sears in August. We started noticing clothes were not clean, residue from pods left on them and the dryer was shutting off before clothes were dry. As the appliances were still under warranty AND we purchased a service contract....
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1.7
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Way customer service for repairs handles things
  • Repair time
  • Way sears treats us or their product
#932625
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Beware of Sears Home Services
I had called for service on a laundry washer.The first repairman came out to do a diagnostic test and determined that it needed a new pump. He ordered the pump, scheduled the pump repairman to come out, and took my payment in full. The second repairman came on the...
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1.0
Product
Sears Home Services Washing Machine Repair
#930392
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This is doing on for almost last 2 months coming up and not resolved and no one is following on my washer repairs. i have 8 pages of minutes record about date, time, person i talked to and details . Once they came with parts assembly but was wrong. 2nd time just was...
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Sears Home Services Washing Machine Repair
#917811
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i just had a repairman from sears home services come by a few minutes ago. he estimated over 310$ to fix my kenmore washer. Sears home services website estimated between 150$ and 180$ for the repair. i still had to pay the 80$ service call. he was here for about 20...
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2.4
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Price was double what website proposed
  • Careless attitude from staff
#917201
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I bought a Kenmore washer from sears. Soon after it quit working properly. They offered an extended warranty which I bought. The machine was fixed. As soon as the warranty expired the machine broke again. I was offered another warranty which would have made those...
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Sears Home Services Washing Machine Repair
#911951
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Sears Home Services was supposed to come to our house to repair the clothes washer between 1pm and 5pm today. I called in the morning and they said we were in the 3pm to 5pm window. The tech called at 3pm and said he would come between 5pm and 6pm. At 6pm I called...
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1.3
Product
Sears Home Services Washing Machine Repair
I didn't like
  • No showed appointment and cannot reschedule it for eight days
#910991
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I made a service repair appointment for my LG front loader washing machine that had a DE error. Meaning door wouldn't lock. Tech arrives on time mentioned that I needed a dock lock and hinge. So he order the part which took a week because no one had the part on their...
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1.5
Product
Sears Home Services Washing Machine Repair
#907848
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Called in for washer repaire that was less than year old, kept me on phone for 45 minutes and than said it would take 2 weeks to get service, when service man showed up he said it would cost me $460.00 , after another 45 minutes on phone there was no charge but he had...
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1.0
Product
Sears Home Services Washing Machine Repair
#898721
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We purchased a washing machine from them in March 2016 with a warranty. The door latch broke on July 10th. They sent someone that week and he did absolutely nothing, washer still broke. They dispatched ANOTHER tech on July 28 (yes 2 whole weeks later) to tell us that...
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1.0
Product
Sears Home Services Washing Machine Repair
#897408
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