Manufacturer: Sears Home Services Category: Repair Clear all filters (50 of 50 reviews match)
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Good luck getting them to honor their contracts.I have been without a washer since January. They are unable to fix it but will not honor their exchange agreement. I have spent hours and hours speaking to people who dead- end me "sorry nothing anyone can do", etc." No...
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Our technician neglected to leave the credit/coupon to use toward a future purchase after he left a ridiculous estimate for my Kenmore washer.He was told we would not be repairing it so he should have left the coupon. I called on several occasions and chatted online...
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I had an appointment on January 5, 2015 and the repair person did not order a belt which was needed to repair the dishwasher. On the next appointment another repair personnoticed the unit needed more than a control unit. I am glad the company will pay for the belt,...
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3.1
I liked
  • Technicians
  • Repairmen informed and friendly
I didn't like
  • Delays
  • How long it takes
#788431
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I called Sears Home Services on January 31, 2016. They said a technician would arrive between 1:00 and 5:00 PM on Monday, February 1st to fix my washer. On February 1st I got an automated call confirming my appointment for February 2nd On February 2nd a technician...
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called sears to service washing machine that was leaking .They scheduled appointment five or six days later.technician came was told machine leaking from rear of machine , tech looked at machine and needed part he said part will come in a day or two but he wouldnt be...
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I had a tech come to inspect my washer, dryer, refrigerator & Bosch dishwasher. He didn't even open doors. Did not leave a receipt. Supposedly for warranty checkups. Turns out he wasn't a sr tech like he said he was. So I didn't get the warranty service that I've...
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Washing machine stopped working.It took 5 weeks for them to come out and i was assured they would have all the parts needed for the repair due to error code. When repairman came he had no parts. Was told that it would be another 4 weeks and they would have to order...
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Had repair man Jan.1, 2016. He left at 6:30PM Iput in a wash as soon as he left Kept checking on it and after 2 and a half hrs. when the spin light was on it was filling up with water. I pulled the plug and it started all over. My clothes were finally washed at...
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even though at first sears was intorable...we went without running water for over 3 weeks in the beginning waiting for sears to make a decision on our well pump which served us as our only means of water in our house....even though they did reimburse us for the new...
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1.0
I didn't like
  • Rude office representative
  • No follow through
  • Repair policy
#759111
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Call them on December 2, 2015 for my washer and dryer combo, they came out on December 10, 2015 Sears repair man said i needed the washer repair, he order all the parts , rescheduled appt.for December 17, 2015 I had 2 Sears repair men here putting together my washer...
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