Product: Sears Home Services Washing Machine Repair Clear all filters (81 of 81 reviews match)
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They came out the first time on my washer and it took several trips to complete the repair.They came out a second time and it took 5 trips to complete the repair over weeks. They came the third time and said the problem was not covered. FIRED and thats the end of that...
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Anonymous
Anonymous

Service techs left are salesman not repair techs. Sears does not care about repairing your product or you inconvenience. They only care about selling you service plans that co...

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Sears Home Services Washing Machine Repair
#1058706
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I bought a washer dryer laundry center in July 1916 In the first 90 it was returned for packing and lint in the dryer March I went in hospital for hip replacement surgery when I came home the washer did not work.There has been six techs out here in the last 2 months...
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Anonymous
Anonymous

Unfortunately that is how sears runs their business. Contact the bbb and the news media and I would start recording the repairs and phone conversations for your records. Roche...

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Sears Home Services Washing Machine Repair
#1058652
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I purchased a sears home services annual warranty this month to cover a simple washer repair. So far (and it still isn't fixed) they have required i take 5 days off of work to wait for them - first to diagnose, then repair, then wait 10 hours for the repair man to fix...
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Anonymous
Anonymous

Sorry to hear you purchased the sears home warranty. The plan does not cover much its full of non covered items. Plus there service is terrible call and cancel and cut your lo...

1.0
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Sears Home Services Washing Machine Repair
#1054608
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On 5/15/2017 Sears sent another company to my house to fix my LG washing machine. But he could not fix it. He said the tub was busted. He would have to order one. He said it would take 5-7 working days for it to come back. He would call me when it came back. He never...
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Sears Home Services Washing Machine Repair
#1052549
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I have two weeks and 4 1/2 days of waiting for a repairman. 1st came but didn't have part. He told me he would be on vacation so it would be a week. When the man arrived it was a different tech. He didn't know how to fix the machine. He also said he didn't have the...
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Anonymous
Anonymous

I would never use sears service or purchase a extended warranty from them. They only care about trying to upsell you and then don't honor the terms of the contract anyway. Roc...

1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Very poor overall experience
  • Ver poor overall experience
#1037009
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Sears repair service guy has been out to my home to repair a less than a year old Kenmore washer and it is still not working. They fix one thing and something else happen. Its just a total lost and I am glad I have the extended warrant on my appliances. They take their...
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Anonymous
Anonymous

Cancel your extended warranty and get a refund there going out of business and you will have nothing for your money

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Sears Home Services Washing Machine Repair
#1034446
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My clothes washer does not spin for the rinse cycle leaving clothes soaking wet.They've been out 8 times, 4 diagnosis & parts orders, 4 parts installations. The original problem still exists after one successful wash. Yet they claim to replace unserviceable appliances....
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1.5
Product
Sears Home Services Washing Machine Repair
#1032686
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3 attempts to get this washing machine repaired. Extreme indifference, sloppiness and inability to read phone numbers. Attempt 1: called Sears to fix washing machine and asked them to call a specific phone number that I gave them. The day before service Sears called...
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Anonymous
Smitty

May be indicative of why the company is failing fast .

1.0
Hermiston, Oregon
Product
Sears Home Services Washing Machine Repair
I liked
  • Actual repair man was professional and polite
I didn't like
  • Calling the wrong number multiple times
  • Indifference of scheduler
#1028558
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Sears Home Services Washing Machine Repair Review

This company is one of the worst companies to buy appliances. Two years ago I bought a front load washer and a protection agreement on the washer and now that my washer doesn't work they send a third-party to fix my washer and I cannot get them in the same page to come and fix the washer and I'm stuck for more than a month with the broken washer
1.0
Details
Service Scheduling
Warranty
Product
Sears Home Services Washing Machine Repair
#1025045
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We requested service on our Whirlpool washer on February 16th of this year.Tech came out ordered part and we have yet to hear from him. American Home Shield chose Sears to make our repairs but here we are on March 1st and still no idea weather the parts have been...
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3.9
Product
Sears Home Services Washing Machine Repair
I liked
  • Ahs customer service
  • We love the service we get from ahs
  • Friendly on phone
I didn't like
  • Wait time on telephone always over 30 minutes
  • No follow through with promises
  • Sears home service
#1015705
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