Manufacturer: Sears Home Services Category: Repair Clear all filters (60 of 60 reviews match)
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We purchased a washing machine from them in March 2016 with a warranty. The door latch broke on July 10th. They sent someone that week and he did absolutely nothing, washer still broke. They dispatched ANOTHER tech on July 28 (yes 2 whole weeks later) to tell us that...
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1.0
Product
Sears Home Services Washing Machine Repair
#897408
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Washer repair appointment - poor communication, expensive repair and then same problem 4 weeks later with no reply from Sears. First time, I spoke with someone in the Philippines, set an appointment, no one arrived or called. I checked the status online and found my...
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1.4
Product
Sears Home Services Washing Machine Repair
I didn't like
  • No local support
#863293
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I contact Sears home repair service to install a new drive belt on my washing machine(in which I had purchased). The first technician came he did not have the proper tools, he had to use my tools. He did not know what he was doing and called his supervisor several...
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3.1
Sears Home Services Sound Beach, New York
Product
Sears Home Services Washing Machine Repair
I liked
  • I liked call center customer service
  • Call center customer service
I didn't like
  • Technician repair home service
  • I did not like the under trained technicians service
#863248
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My Whirlpool washer was showing an error message so I called Sears to schedule a service appointment. The service rep said based on the error message I needed a new mother board and scheduled an appointment for 3 weeks later with a 9 hour "window." I paid in advance...
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1.0
Sears Home Services Gretna, Virginia
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Way whole service dept works
#857481
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I have a problem with the clothes washer leaking water in the clean cycle. Only in the clean cycle it would dump about a quart of water on the floor running across the room. Overflowing. Have had repairmen here 3 times. One understood the problem fixed a "sticking...
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2.1
Sears Home Services Mill Creek, Washington
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Lack of tech knowledge
  • Extremely poor customer service
  • Repair program
#848015
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I had an appointment scheduled for 3/25 to fix my washing machine. I was scheduled between 1p-5p. By 4:45 i had not received any form of communication from them regarding when the tech would arrive so I called them. I was told the tech was "en route" and to call...
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Product
Sears Home Services Washing Machine Repair
#817561
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This has been the worst service or lack there of service I have ever received and I am completely annoyed by Sears Home Services.After scheduling an appointment for services on my washing machine a repair was scheduled to arrive Friday, March 26 between 1-5pm. Of...
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Product
Sears Home Services Washing Machine Repair
#817472
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When I set my appointment for repair, I've got used live chat where I have been told there is a 25 % discount on the total service.When I checked my credit card I've seen the full amount. I have been overcharged, discount total would have been $82. When I called back...
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1.7
Product
Sears Home Services Washing Machine Repair
#815089
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I am extremely pleased with my repairs for once!For years I have been calling Sears with the same problems on my range and washer. I had a repairman come out and look at my range and tell me nothing was wrong with it and that it was doing exactly what it was supposed...
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Product
Sears Home Services Washing Machine Repair
#797476
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Good luck getting them to honor their contracts.I have been without a washer since January. They are unable to fix it but will not honor their exchange agreement. I have spent hours and hours speaking to people who dead- end me "sorry nothing anyone can do", etc." No...
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1.5
Product
Sears Home Services Washing Machine Repair
#795290
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