Product: Sears Home Services Washing Machine Repair Clear all filters (78 of 78 reviews match)
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On 5/15/2017 Sears sent another company to my house to fix my LG washing machine. But he could not fix it. He said the tub was busted. He would have to order one. He said it would take 5-7 working days for it to come back. He would call me when it came back. He never...
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Sears Home Services Washing Machine Repair
#1052549
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I have two weeks and 4 1/2 days of waiting for a repairman. 1st came but didn't have part. He told me he would be on vacation so it would be a week. When the man arrived it was a different tech. He didn't know how to fix the machine. He also said he didn't have the...
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Anonymous
Anonymous

I would never use sears service or purchase a extended warranty from them. They only care about trying to upsell you and then don't honor the terms of the contract anyway. Roc...

1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Ver poor overall experience
  • Very poor overall experience
#1037009
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Sears repair service guy has been out to my home to repair a less than a year old Kenmore washer and it is still not working. They fix one thing and something else happen. Its just a total lost and I am glad I have the extended warrant on my appliances. They take their...
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Anonymous
Anonymous

Cancel your extended warranty and get a refund there going out of business and you will have nothing for your money

Product
Sears Home Services Washing Machine Repair
#1034446
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My clothes washer does not spin for the rinse cycle leaving clothes soaking wet.They've been out 8 times, 4 diagnosis & parts orders, 4 parts installations. The original problem still exists after one successful wash. Yet they claim to replace unserviceable appliances....
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1.5
Product
Sears Home Services Washing Machine Repair
#1032686
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3 attempts to get this washing machine repaired. Extreme indifference, sloppiness and inability to read phone numbers. Attempt 1: called Sears to fix washing machine and asked them to call a specific phone number that I gave them. The day before service Sears called...
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Anonymous
Smitty

May be indicative of why the company is failing fast .

1.0
Hermiston, Oregon
Product
Sears Home Services Washing Machine Repair
I liked
  • Actual repair man was professional and polite
I didn't like
  • Indifference of scheduler
  • Calling the wrong number multiple times
#1028558
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Sears Home Services Washing Machine Repair Review

This company is one of the worst companies to buy appliances. Two years ago I bought a front load washer and a protection agreement on the washer and now that my washer doesn't work they send a third-party to fix my washer and I cannot get them in the same page to come and fix the washer and I'm stuck for more than a month with the broken washer
1.0
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Service Scheduling
Warranty
Product
Sears Home Services Washing Machine Repair
#1025045
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We requested service on our Whirlpool washer on February 16th of this year.Tech came out ordered part and we have yet to hear from him. American Home Shield chose Sears to make our repairs but here we are on March 1st and still no idea weather the parts have been...
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3.9
Product
Sears Home Services Washing Machine Repair
I liked
  • We love the service we get from ahs
  • Ahs customer service
  • Friendly on phone
I didn't like
  • No follow through with promises
  • Sears home service
  • Wait time on telephone always over 30 minutes
#1015705
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Two weeks waiting and still no washer repair.Tech apparently needs help to finish job (spent five hours first time out). This is a very basic washer - no frills but apparently it's too much for the tech to do alone. Customer service is a joke. All they keep saying is...
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1.3
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Poor customer service
  • Customer service - non-existent
  • Very poor response to long delay in service
#1014793
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I am extremely frustrated!Sears home came out Tues and supposedly fixed my washer. Shortly after the repair man left I started a load of clothes and had the same issue. I contacted them back almost right away and was told I would have to wait another 8 days for someone...
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1.9
Product
Sears Home Services Washing Machine Repair
#1005453
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Sears Home Services Washing Machine Repair Review

Poor customer service and techs. I was put on hold several times and disconnected 3 times where I had to call back. Made an appt for repair and took the day off work. At 4pm someone called to inform me the tech was behind and would not be coming and that I have to reschedule. No apology. No Saturday appts ever. I will never use them again or buy from Sears or Kmart again. They can all go to H*ll.
1.0
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Sears Home Services Washing Machine Repair
#1003177
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