Manufacturer: Sears Home Services Category: Repair Clear all filters (55 of 55 reviews match)
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I had an appointment scheduled for 3/25 to fix my washing machine. I was scheduled between 1p-5p. By 4:45 i had not received any form of communication from them regarding when the tech would arrive so I called them. I was told the tech was "en route" and to call...
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Sears Home Services Washing Machine Repair
#817561
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This has been the worst service or lack there of service I have ever received and I am completely annoyed by Sears Home Services.After scheduling an appointment for services on my washing machine a repair was scheduled to arrive Friday, March 26 between 1-5pm. Of...
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Sears Home Services Washing Machine Repair
#817472
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When I set my appointment for repair, I've got used live chat where I have been told there is a 25 % discount on the total service.When I checked my credit card I've seen the full amount. I have been overcharged, discount total would have been $82. When I called back...
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1.7
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Discount and special offer dont mean anything apparently
#815089
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I am extremely pleased with my repairs for once!For years I have been calling Sears with the same problems on my range and washer. I had a repairman come out and look at my range and tell me nothing was wrong with it and that it was doing exactly what it was supposed...
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Sears Home Services Washing Machine Repair
#797476
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Good luck getting them to honor their contracts.I have been without a washer since January. They are unable to fix it but will not honor their exchange agreement. I have spent hours and hours speaking to people who dead- end me "sorry nothing anyone can do", etc." No...
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1.5
Product
Sears Home Services Washing Machine Repair
#795290
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Our technician neglected to leave the credit/coupon to use toward a future purchase after he left a ridiculous estimate for my Kenmore washer.He was told we would not be repairing it so he should have left the coupon. I called on several occasions and chatted online...
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Sears Home Services Washing Machine Repair
I didn't like
  • Customer service
#792612
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I had an appointment on January 5, 2015 and the repair person did not order a belt which was needed to repair the dishwasher. On the next appointment another repair personnoticed the unit needed more than a control unit. I am glad the company will pay for the belt,...
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3.1
Product
Sears Home Services Washing Machine Repair
I liked
  • Technicians
  • Repairmen informed and friendly
I didn't like
  • How long it takes
  • Delays
#788431
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I called Sears Home Services on January 31, 2016. They said a technician would arrive between 1:00 and 5:00 PM on Monday, February 1st to fix my washer. On February 1st I got an automated call confirming my appointment for February 2nd On February 2nd a technician...
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1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Unreliable
#788404
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called sears to service washing machine that was leaking .They scheduled appointment five or six days later.technician came was told machine leaking from rear of machine , tech looked at machine and needed part he said part will come in a day or two but he wouldnt be...
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1.5
Product
Sears Home Services Washing Machine Repair
#786225
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I had a tech come to inspect my washer, dryer, refrigerator & Bosch dishwasher. He didn't even open doors. Did not leave a receipt. Supposedly for warranty checkups. Turns out he wasn't a sr tech like he said he was. So I didn't get the warranty service that I've...
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Product
Sears Home Services Washing Machine Repair
#777507
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