Product: Sears Home Services Washing Machine Repair Clear all filters (87 of 87 reviews match)
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We called Sears to repair our washing machine...first mistake. Repair guy comes, says he can't fix the machine because a nut is stuck, so will have to wreck the agitator to fix it (which means another new part), and says it will cost $400 to fix it. I told him that I...
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1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • No one could help
  • Lack of professionalism of staff
  • Quality of merchandise and customer service
#1166603
Reply to reviews
Nov 2017, We had problem with our Washer, breach & softener dispenser not working. One tech came and told us what part needed replacing sold us on the warranty. Another tech came & diagnose the failure & ordered the failed part. The part came, another Tech came and...
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1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Ver poor overall experience
#1144683
I have a whirlpool duet steam washing machine that stopped working. I called sears home repair they send a technician out to diagnose the problem. The problem was misdiagnosed and a second repair technician was sent out now this is been 20 days in the making. The...
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Anonymous
Lynette savage

I bought a Kenmore Refrigerator from Sears 2 years ago and it has needed repair 4 times. I have purchased an extended warranty for several of my appliances for $1400. I have...

Anonymous
Anonymous

Hear is a local phone number for you. Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services. I would also ask him about the class action lawsuit. Ro...

1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Blatant disregard of customers time long delay in service
  • Disregard of customer
  • Very poor response to long delay in service
#1141903
My first appointment was Oct 20, the tech came diagnosed the problem but said he had to order the part.NO repair done, time off work and still no washer to use. The part took forever to come and when it finally did on Nov 7, he installed it and the washer still did not...
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Anonymous
Donna Killilea

Sad thing is Sears doesn't care. They are going out of business so why bother with the custBomers who spent their hard earned money on their products. In today's newspaper Se...

1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Service repair
#1140367
My Kenmore washing machine broke down this summer. A repair man came . Did not fix it. Broke again. Repair man came in September. Machine worked for a while, the broke again. Repair man came , said nothing was wrong. Tried to do laundry and cycle stopped 12 minutes...
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2.2
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Lack of solution
  • Customer service
  • Service is buffoonish and simpleminded
#1139688
Reply to reviews
Sears arrived on June 29th and the tech determined that the machine’s control board was non-functional and needed replacement. He placed an order for replacement part with Sears, but when this part was delivered to the house a visual comparison of the two parts made...
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2.0
Product
Sears Home Services Washing Machine Repair
I liked
  • Technicians had good attitudes
I didn't like
  • Incorrect parts
  • Refund process
  • Scheduling
#1131907
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Sears Home Services - Warranty

sears failed to fix my washer for last 5-months and have a master warrenty, they replaced alnost everything , and still not working, iits consedered a lemon, bait and switch
Product
Sears Home Services Washing Machine Repair
#1118795
I had a 20% coupon good for another 2 months.The tech had it sitting right next to his computer, didn't apply it, when he told me the amount I asked, he said it was too late. Called the service number and they said the tech had to apply it while he was still there. The...
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1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Being scammed
#1116953
My washer broke the week of Sept 11, 2017. I called Sears that Wednesday, they ordered the part and said it would be two weeks before they came to fixed washer. The repair man came and told me the wrong part had been ordered and he would have to come back. He said he...
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Product
Sears Home Services Washing Machine Repair
#1115716
Reply to reviews
they are great!!!!!!!very fast, neat and did a great job replacing a small part on my washer. Sears has been awesome for me. i will always buy only from Sears. would you buy a washer and dryer from a lumber yard and home improvement store ? not me !!!! i think there...
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Anonymous
Anonymous

Your one of the few lucky ones. I would start looking elsewhere though I don’t think they will be around much longer. Rochester NY

Anonymous
BK from Belmont

I'm glad you are happy. I'm most certainly not. I have had nothing but headaches from the services provided by Sears. I will never again purchase any products from Sears. ...

5.0
Product
Sears Home Services Washing Machine Repair
#1111390