Product: Sears Home Services Washing Machine Repair Clear all filters (71 of 71 reviews match)
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I purchased a sears home services annual warranty this month to cover a simple washer repair. So far (and it still isn't fixed) they have required i take 5 days off of work to wait for them - first to diagnose, then repair, then wait 10 hours for the repair man to fix...
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Anonymous
Anonymous

Sorry to hear you purchased the sears home warranty. The plan does not cover much its full of non covered items. Plus there service is terrible call and cancel and cut your lo...

1.0
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Sears Home Services Washing Machine Repair
#1054608
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On 5/15/2017 Sears sent another company to my house to fix my LG washing machine. But he could not fix it. He said the tub was busted. He would have to order one. He said it would take 5-7 working days for it to come back. He would call me when it came back. He never...
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Sears Home Services Washing Machine Repair
#1052549
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I have two weeks and 4 1/2 days of waiting for a repairman. 1st came but didn't have part. He told me he would be on vacation so it would be a week. When the man arrived it was a different tech. He didn't know how to fix the machine. He also said he didn't have the...
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Anonymous
Anonymous

I would never use sears service or purchase a extended warranty from them. They only care about trying to upsell you and then don't honor the terms of the contract anyway. Roc...

1.0
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Sears Home Services Washing Machine Repair
I didn't like
  • Ver poor overall experience
  • Very poor overall experience
#1037009
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Sears Home Services Washing Machine Repair Review

#816293
1.0
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This has been the worst customer service experience I have ever had. We have taken 4 days off (over 30 days) to wait for service, and still the washer repair has not been completed. There is absolutely no one you can talk to. No accountability. No customer service. We will never buy from Sears or its affiliates again.
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Sears Home Services Washing Machine Repair Review

#774629
3.5
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The fact that I've been out of a washer for 2 weeks now and they keep rescheduling my appointments is really frustrating. I had an appointment today and wasn't even called to be told that they wouldn't be coming. I had to call myself after not receiving any updates. Very unlike you Sears especially for me to have a warranty. Let's get it together.
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Sears Home Services Washing Machine Repair Review

#666530
1.0
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Have had them out three times to fix my washer, called last week to have them out yet again (will never buy anything from ears again!) The were to come out today and never showed, no phone call, etc. Have been on the phone with them for 40 minutes and can get no anwers!!
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Sears repair service guy has been out to my home to repair a less than a year old Kenmore washer and it is still not working. They fix one thing and something else happen. Its just a total lost and I am glad I have the extended warrant on my appliances. They take their...
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Anonymous
Anonymous

Cancel your extended warranty and get a refund there going out of business and you will have nothing for your money

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Sears Home Services Washing Machine Repair
#1034446
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My clothes washer does not spin for the rinse cycle leaving clothes soaking wet.They've been out 8 times, 4 diagnosis & parts orders, 4 parts installations. The original problem still exists after one successful wash. Yet they claim to replace unserviceable appliances....
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1.5
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Sears Home Services Washing Machine Repair
#1032686
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3 attempts to get this washing machine repaired. Extreme indifference, sloppiness and inability to read phone numbers. Attempt 1: called Sears to fix washing machine and asked them to call a specific phone number that I gave them. The day before service Sears called...
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Anonymous
Smitty

May be indicative of why the company is failing fast .

1.0
Sears Home Services Hermiston, Oregon
Product
Sears Home Services Washing Machine Repair
I liked
  • Actual repair man was professional and polite
I didn't like
  • Indifference of scheduler
  • Calling the wrong number multiple times
#1028558
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We requested service on our Whirlpool washer on February 16th of this year.Tech came out ordered part and we have yet to hear from him. American Home Shield chose Sears to make our repairs but here we are on March 1st and still no idea weather the parts have been...
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3.9
Product
Sears Home Services Washing Machine Repair
I liked
  • Friendly on phone
  • We love the service we get from ahs
  • Ahs customer service
I didn't like
  • Sears home service
  • Wait time on telephone always over 30 minutes
  • No follow through with promises
#1015705
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Two weeks waiting and still no washer repair.Tech apparently needs help to finish job (spent five hours first time out). This is a very basic washer - no frills but apparently it's too much for the tech to do alone. Customer service is a joke. All they keep saying is...
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1.3
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Sears Home Services Washing Machine Repair
I didn't like
  • Repair tech needed to call in help for basic repair
  • Very long delays
  • Complete disregard for my lost work hours and inconvenience
#1014793
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I am extremely frustrated!Sears home came out Tues and supposedly fixed my washer. Shortly after the repair man left I started a load of clothes and had the same issue. I contacted them back almost right away and was told I would have to wait another 8 days for someone...
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1.9
Product
Sears Home Services Washing Machine Repair
#1005453
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The repairman came to our house to fix our washing machine, it keeps saying unlevel and won't spin. He wouldn't even put water in the machine so he could see that it was broke even after he was told to multiple times. He asked me if I wanted their warranty and I told...
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1.0
Product
Sears Home Services Washing Machine Repair
#990147
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