Manufacturer: Sears Home Services Category: Repair Clear all filters (48 of 48 reviews match)
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We purchased a washing machine from them in March 2016 with a warranty. The door latch broke on July 10th. They sent someone that week and he did absolutely nothing, washer still broke. They dispatched ANOTHER tech on July 28 (yes 2 whole weeks later) to tell us that latch broke and a new one would need to be ordered which he did and to call when part arrived and they would dispatch ANOTHER tech to install the part.....well the soonest THAT...
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Washer repair appointment - poor communication, expensive repair and then same problem 4 weeks later with no reply from Sears. First time, I spoke with someone in the Philippines, set an appointment, no one arrived or called. I checked the status online and found my tech would be there by 8pm, 4 hours later. Called to reschedule and was leaving my house when the tech arrived. Very poor communication. The repair was made in 10 minutes, with a...
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1.4
I didn't like
  • Horrible labor and parts costs
  • No local support
#863293
I contact Sears home repair service to install a new drive belt on my washing machine(in which I had purchased). The first technician came he did not have the proper tools, he had to use my tools. He did not know what he was doing and called his supervisor several times. Finally, he installed the belt. However, he broke the machine pump and did not say anything about it. I called the service ten minutes after he left and they sent another...
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3.1
I liked
  • I liked call center customer service
  • Call center customer service
I didn't like
  • I did not like the under trained technicians service
  • Technician repair home service
#863248
My Whirlpool washer was showing an error message so I called Sears to schedule a service appointment. The service rep said based on the error message I needed a new mother board and scheduled an appointment for 3 weeks later with a 9 hour "window." I paid in advance for the repair and service guarantee. Received an automated phone call the morning of the scheduled repair stating repair was scheduled for between 11:00 a.m. - 1 p.m. I get a...
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1.0
I didn't like
  • Way whole service dept works
#857481
I have a problem with the clothes washer leaking water in the clean cycle. Only in the clean cycle it would dump about a quart of water on the floor running across the room. Overflowing. Have had repairmen here 3 times. One understood the problem fixed a "sticking valve". Fixed it for a couple of months. (only use the clean cycle once a month) Started again. Repairman sent. He said he had never worked on this type machine. No help. Called for...
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2.1
I didn't like
  • Lack of tech knowledge
  • Repair program
  • Extremely poor customer service
#848015
I had an appointment scheduled for 3/25 to fix my washing machine. I was scheduled between 1p-5p. By 4:45 i had not received any form of communication from them regarding when the tech would arrive so I called them. I was told the tech was "en route" and to call back in a half hour if he didn't arrive. No one arrived so I called back a half hour later and was told they would text the tech and I was asked to wait another half hour. At 5:45 I...
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This has been the worst service or lack there of service I have ever received and I am completely annoyed by Sears Home Services. After scheduling an appointment for services on my washing machine a repair was scheduled to arrive Friday, March 26 between 1-5pm. Of course that's a large window but when it's 4:15 and no one from Sears Home Services called I got worried and called to find out the status. After speaking with Heather (id 251928) I am...
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When I set my appointment for repair, I've got used live chat where I have been told there is a 25 % discount on the total service. When I checked my credit card I've seen the full amount. I have been overcharged, discount total would have been $82. When I called back for customer service to have this corrected, I basically have been told " it is too late". it is bad enough that the pump that has been changed by sears two years ago broken again,...
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1.7
I didn't like
  • Discount and special offer dont mean anything apparently
#815089
I am extremely pleased with my repairs for once! For years I have been calling Sears with the same problems on my range and washer. I had a repairman come out and look at my range and tell me nothing was wrong with it and that it was doing exactly what it was supposed to do and leave. A month later I called again and received the same repairman. I showed him how with the burner turned on I was able to hold my hand down on it and not get burnt....
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Good luck getting them to honor their contracts. I have been without a washer since January. They are unable to fix it but will not honor their exchange agreement. I have spent hours and hours speaking to people who dead- end me "sorry nothing anyone can do", etc." No one else can help you either". They have been to my home 5 times since August, but only count the times the 3rd party tech puts notes in the computer. The last vist, he said "this...
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