Manufacturer: Sears Home Services Category: Repair Clear all filters (55 of 55 reviews match)
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i just had a repairman from sears home services come by a few minutes ago. he estimated over 310$ to fix my kenmore washer. Sears home services website estimated between 150$ and 180$ for the repair. i still had to pay the 80$ service call. he was here for about 20...
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2.4
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Price was double what website proposed
  • Careless attitude from staff
#917201
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I bought a Kenmore washer from sears. Soon after it quit working properly. They offered an extended warranty which I bought. The machine was fixed. As soon as the warranty expired the machine broke again. I was offered another warranty which would have made those...
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Sears Home Services Washing Machine Repair
#911951
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Sears Home Services was supposed to come to our house to repair the clothes washer between 1pm and 5pm today. I called in the morning and they said we were in the 3pm to 5pm window. The tech called at 3pm and said he would come between 5pm and 6pm. At 6pm I called...
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1.3
Product
Sears Home Services Washing Machine Repair
I didn't like
  • No showed appointment and cannot reschedule it for eight days
#910991
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Sears Home Services Washing Machine Repair Review

#666530
1.0
Have had them out three times to fix my washer, called last week to have them out yet again (will never buy anything from ears again!) The were to come out today and never showed, no phone call, etc. Have been on the phone with them for 40 minutes and can get no anwers!!
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I made a service repair appointment for my LG front loader washing machine that had a DE error. Meaning door wouldn't lock. Tech arrives on time mentioned that I needed a dock lock and hinge. So he order the part which took a week because no one had the part on their...
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1.5
Product
Sears Home Services Washing Machine Repair
#907848
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Called in for washer repaire that was less than year old, kept me on phone for 45 minutes and than said it would take 2 weeks to get service, when service man showed up he said it would cost me $460.00 , after another 45 minutes on phone there was no charge but he had...
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1.0
Product
Sears Home Services Washing Machine Repair
#898721
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We purchased a washing machine from them in March 2016 with a warranty. The door latch broke on July 10th. They sent someone that week and he did absolutely nothing, washer still broke. They dispatched ANOTHER tech on July 28 (yes 2 whole weeks later) to tell us that...
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1.0
Product
Sears Home Services Washing Machine Repair
#897408
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Washer repair appointment - poor communication, expensive repair and then same problem 4 weeks later with no reply from Sears. First time, I spoke with someone in the Philippines, set an appointment, no one arrived or called. I checked the status online and found my...
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1.4
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Horrible labor and parts costs
  • No local support
#863293
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I contact Sears home repair service to install a new drive belt on my washing machine(in which I had purchased). The first technician came he did not have the proper tools, he had to use my tools. He did not know what he was doing and called his supervisor several...
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3.1
Product
Sears Home Services Washing Machine Repair
I liked
  • Call center customer service
  • I liked call center customer service
I didn't like
  • I did not like the under trained technicians service
  • Technician repair home service
#863248
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My Whirlpool washer was showing an error message so I called Sears to schedule a service appointment. The service rep said based on the error message I needed a new mother board and scheduled an appointment for 3 weeks later with a 9 hour "window." I paid in advance...
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1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Way whole service dept works
#857481
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I have a problem with the clothes washer leaking water in the clean cycle. Only in the clean cycle it would dump about a quart of water on the floor running across the room. Overflowing. Have had repairmen here 3 times. One understood the problem fixed a "sticking...
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2.1
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Lack of tech knowledge
  • Extremely poor customer service
  • Repair program
#848015
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