Manufacturer: Sears Home Services Category: Repair Clear all filters (63 of 63 reviews match)
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Two weeks waiting and still no washer repair.Tech apparently needs help to finish job (spent five hours first time out). This is a very basic washer - no frills but apparently it's too much for the tech to do alone. Customer service is a joke. All they keep saying is...
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1.3
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Long delay in completing repair
  • Lack of urgency and caring
  • Repair tech needed to call in help for basic repair
#1014793
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I am extremely frustrated!Sears home came out Tues and supposedly fixed my washer. Shortly after the repair man left I started a load of clothes and had the same issue. I contacted them back almost right away and was told I would have to wait another 8 days for someone...
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1.9
Product
Sears Home Services Washing Machine Repair
#1005453
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The repairman came to our house to fix our washing machine, it keeps saying unlevel and won't spin. He wouldn't even put water in the machine so he could see that it was broke even after he was told to multiple times. He asked me if I wanted their warranty and I told...
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1.0
Product
Sears Home Services Washing Machine Repair
#990147
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Sears Home Services Washing Machine Repair Review

#774629
3.5
Details
The fact that I've been out of a washer for 2 weeks now and they keep rescheduling my appointments is really frustrating. I had an appointment today and wasn't even called to be told that they wouldn't be coming. I had to call myself after not receiving any updates. Very unlike you Sears especially for me to have a warranty. Let's get it together.
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Sears Home Services Washing Machine Repair Review

#666530
1.0
Details
Have had them out three times to fix my washer, called last week to have them out yet again (will never buy anything from ears again!) The were to come out today and never showed, no phone call, etc. Have been on the phone with them for 40 minutes and can get no anwers!!
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Unfortunately, Sears Home Services is simply an incompetent organization with very poor management and customer service. I made an appointment to have my washer repairs and it took 4-days to get it scheduled. On the day of the appointment, no one showed up and no one...
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1.0
Product
Sears Home Services Washing Machine Repair
I liked
  • Not much
I didn't like
  • Customer service
  • Customer service - no ability to talk to anyone with authority
#988492
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Sears Home Services - Customer Service? Service Contracts Honored? NO!
Sears Home Services - Customer Service? Service Contracts Honored? NO!
We purchased a washer/dryer combo from Sears in August. We started noticing clothes were not clean, residue from pods left on them and the dryer was shutting off before clothes were dry. As the appliances were still under warranty AND we purchased a service contract....
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1.7
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Way sears treats us or their product
  • Repair time
  • Way customer service for repairs handles things
#932625
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100% full

Beware of Sears Home Services
I had called for service on a laundry washer.The first repairman came out to do a diagnostic test and determined that it needed a new pump. He ordered the pump, scheduled the pump repairman to come out, and took my payment in full. The second repairman came on the...
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1.0
Product
Sears Home Services Washing Machine Repair
#930392
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This is doing on for almost last 2 months coming up and not resolved and no one is following on my washer repairs. i have 8 pages of minutes record about date, time, person i talked to and details . Once they came with parts assembly but was wrong. 2nd time just was...
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Product
Sears Home Services Washing Machine Repair
#917811
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i just had a repairman from sears home services come by a few minutes ago. he estimated over 310$ to fix my kenmore washer. Sears home services website estimated between 150$ and 180$ for the repair. i still had to pay the 80$ service call. he was here for about 20...
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2.4
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Careless attitude from staff
  • Price was double what website proposed
#917201
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I bought a Kenmore washer from sears. Soon after it quit working properly. They offered an extended warranty which I bought. The machine was fixed. As soon as the warranty expired the machine broke again. I was offered another warranty which would have made those...
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Product
Sears Home Services Washing Machine Repair
#911951
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Sears Home Services was supposed to come to our house to repair the clothes washer between 1pm and 5pm today. I called in the morning and they said we were in the 3pm to 5pm window. The tech called at 3pm and said he would come between 5pm and 6pm. At 6pm I called...
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1.3
Product
Sears Home Services Washing Machine Repair
I didn't like
  • No showed appointment and cannot reschedule it for eight days
#910991
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