Product: Sears Home Services Washing Machine Repair Clear all filters (6 of 135 reviews match)
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2.0
Details
Sears arrived on June 29th and the tech determined that the machine’s control board was non-functional and needed replacement. He placed an order for replacement part with Sears, but when this part was delivered to the house a visual comparison of the two parts made...
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2 comments
WebbedFish764
#1721303

I understand

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Review
#1131907 Review #1131907 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Pros
  • Technicians had good attitudes
Cons
  • Scheduling
  • Customer service
  • Competence in solving issue
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Tags
  • Washing Machine breakdown
  • refund complaint
  • Appointment System
  • Call Drops
  • Call Back
1.9
Details
Sears Home Services - GE stacked washer/dryer repair
I called for my appliance repair in early February (2/11/19). Technician came out and diagnosed that the washer needed a new part, an entire new tub assembly. He ordered it, but when it arrived it was broken. It came via UPS and was not packed well before shipping and...
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2 comments
Anonymous
#1719328

I worked for sears and we had lots of issues with tubs being damaged in transit i am curious though as to why the tub was ordered in first place some techs were afraid to replace seals or bearings and ordered tubs instead

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Review
#1494970 Review #1494970 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Pros
  • Repair technicians
  • Actual repair man was professional and polite
Cons
  • Cant get anyone to answer me
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Sears Home Services - TURNER PLUMBING JACKSONVILLE FLORIDA CREATED A DISASTER IN MY HOME
They came out to check for a leak in my laundry room and left the hose to the washing machine not connected. When I went to use the machine water leaked in my home through the vents and into my living room. When I called for assistance I was told to call the office on...
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Review
#1384315 Review #1384315 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Cons
  • Incompetent technicians
  • Sears home warranty program
Reason of review
Poor customer service
Loss
$1000
1.0
Details
Sears Home Services - Horrible service and customer service
Your Clearwater, Fl repair store charged me $400 and the appliance is still broken.They are saying there is absolutely nothing they can do to either remove and refund the part they installed that clearly didnt fix the issue or offer any kind of discount for waisting my...
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Review
#1207269 Review #1207269 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Reason of review
Bad quality
1.7
Details
Sears Home Services - Customer Service? Service Contracts Honored? NO!
Sears Home Services - Customer Service? Service Contracts Honored? NO!
We purchased a washer/dryer combo from Sears in August. We started noticing clothes were not clean, residue from pods left on them and the dryer was shutting off before clothes were dry. As the appliances were still under warranty AND we purchased a service contract....
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Review
#932625 Review #932625 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Cons
  • Repair time
  • Way customer service for repairs handles things
  • Way sears treats us or their product
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Tags
  • Sears complaint
  • Sears Review
  • Sears Washing Machine
1.0
Details
Beware of Sears Home Services
I had called for service on a laundry washer.The first repairman came out to do a diagnostic test and determined that it needed a new pump. He ordered the pump, scheduled the pump repairman to come out, and took my payment in full. The second repairman came on the...
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Review
#930392 Review #930392 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Reason of review
Problems with payment
Loss
$235
Preferred solution
Full refund

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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