Product: Sears Home Services Washing Machine Repair Clear all filters (135 of 135 reviews match)
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1.0
Details
Sears Home Services will make your life miserable. You wait, and wait and wait for a tech to show up because the schedulers are idiots. The schedulers even frustrate the Techs. The schedulers have the techs running from one side of town to the other and back. Sear Tech...
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Review
#1670961 Review #1670961 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Pros
  • Tech are nice
Cons
  • Call center incompetent
Reason of review
Poor customer service
Loss
$10673
Preferred solution
I have taken over a month off for tech to repaid washing machine, go to laundermat and spend money, I want them to pay me for all the time off and having pay to wash my clothes
Tags
  • Schedulers Are Incompetent

Sears Home Services in Redmond, Washington - Is a joke!!

1.0
Details
No one answers these phone numbers. They can ring for 20 mins. Thry dont allow you yo pay your bill. either on line or by calling! ***
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Review
#1663547 Review #1663547 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Reason of review
Problems with payment
Preferred solution
Just want to pay my frigging bill!!
1.0
Details
Service provider did not show up within the scheduled service time frame (5 hours beyond time frame). His "diagnosis" on my Samsung washer that did not complete the final spin cycle was that I must be using too much soap. This was without taking anything apart or even...
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Review
#1601642 Review #1601642 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Cons
  • Repair not done
  • Lack of customer service
Reason of review
Bad quality
Loss
$99
Preferred solution
Full refund
Tags
  • Awful Customer Service

Sears Home Services in East Orange, New Jersey - Repair Service does not get repaired

2.0
Details
6/29/2019. The serviceman sits outside my building in the service van, never calls or ring the bell, then leaves. They tell me i should have called to inform them of the parts that they ordered had been receceived at my place, though they ordered the parts. It would have been simple to ring my bell or call and ask if they were here. That was to much like right. But when I immediately call the service they informed me that they texted for him to return and left my number for him to let me know when he was on the way. He never called or came back. What a waste of my time. Angry I Am. They are not professional. I missed my grandsons tournament for there negligence.
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Review
#1572141 Review #1572141 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
1.0
Details
called to have a serviceperson come to my house and fix our washing machine that we've only had for 2 years, spent $1000 on and suddenly it broke. The service was scheduled to happen today 06/12 between 1pm and 5pm. I took off work to be there for the appointment. No...
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Review
#1557579 Review #1557579 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Reason of review
Order processing issue
first,was sold the wrong type warranty.after I got that straightened out,I needed service on a washing machine.scheduled repair.man came out approx.10 days.not too bad.but had to order parts would return in 14 days.came back with his young son as his helper,not a...
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1 comment
Anonymous
#1694193

why would you purchase a warranty or use company that is bankrupt

Review
#1546584 Review #1546584 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears Home Services - Ridiculous diagnostic fee structure

I'm too busy to go into detail, but I have to vent...or explode. Just want to say my experience with Sears Home Services has been less than satisfactory and I feel compelled to suggest that you avoid using them lest you, too, find yourself being taken advantage of.
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Review
#1543117 Review #1543117 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
1.6
Details
My opinion regarding SearsHomeServices is that they are a scam - my experience in one word - FLEECED. If you want the same result, but wish to save yourself time, energy and major frustrations, just flush several hundred dollar bills down your toilet. I have never been...
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Review
#1532875 Review #1532875 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Cons
  • Being charged for misdiagnosed repair
  • No refund issued
  • Customer service run around
Reason of review
Poor customer service
Loss
$346
Preferred solution
Full refund
1.2
Details
3/27/19 Contacted Sears home services for my washing machine was broken and I needed it repaired. Set up a service for the next day. Got a text at 12:13 saying tech is on his way to repair your washer. I got home and turned off my alarm to my house at 12:31:14. Sat...
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Review
#1502289 Review #1502289 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

Sears Home Services Reviews

  1. 672 reviews
  2. 190 reviews
  3. 38 reviews
  4. 14 reviews
  5. 6 reviews
Sears Home Services reviews
1.9
Details
Sears Home Services - GE stacked washer/dryer repair
I called for my appliance repair in early February (2/11/19). Technician came out and diagnosed that the washer needed a new part, an entire new tub assembly. He ordered it, but when it arrived it was broken. It came via UPS and was not packed well before shipping and...
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2 comments
Anonymous
#1719328

I worked for sears and we had lots of issues with tubs being damaged in transit i am curious though as to why the tub was ordered in first place some techs were afraid to replace seals or bearings and ordered tubs instead

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Review
#1494970 Review #1494970 is a subjective opinion of poster.
Service
Sears Home Services Washing Machine Repair
Pros
  • Repair technicians
  • Actual repair man was professional and polite
Cons
  • Cant get anyone to answer me
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution