Manufacturer: Sears Home Services Category: Repair Clear all filters (63 of 63 reviews match)
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Just so everyone knows this is a real review, my order number is 00836640857379, for a Samsung Washer repair.The washer is 5 years old and is used at most once per week. The agent arrived on time as scheduled. That was the highlight of the service call. The sEARS paid...
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Anonymous
Anonymous

I've been posting and warning about this for months. I'm a ex employee there scam is to jack up the estimate and try to push the whole house warranty on you. I would call the ...

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Sears Home Services Washing Machine Repair
#1082989
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Lid latch on my washing machine was broken. Contacted SEARS repair service around June 25, 2017. Was told they could not get to my repair until July 11, 2017. I explained that I knew what the issue was, (lid latch was broken, machine would not electronically progress...
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Sears Home Services Washing Machine Repair
I didn't like
  • Fact that they carry no parts on truck
#1072801
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They came out the first time on my washer and it took several trips to complete the repair.They came out a second time and it took 5 trips to complete the repair over weeks. They came the third time and said the problem was not covered. FIRED and thats the end of that...
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Anonymous
Anonymous

Service techs left are salesman not repair techs. Sears does not care about repairing your product or you inconvenience. They only care about selling you service plans that co...

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Sears Home Services Washing Machine Repair
#1058706
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Sears Home Services - Terrible home service

#1091366
1.0
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I had an appointment for maintenance with my washer on Wednesday 8/23/17 from 8am-12pm. Waited for technician until 4pm still didn't show up. I had to call the service 18004MYHOME and cancel my appointment. NEVER do any business with Sears ever again...so disappointed.
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Sears Home Services Washing Machine Repair Review

#1025045
1.0
Details
This company is one of the worst companies to buy appliances. Two years ago I bought a front load washer and a protection agreement on the washer and now that my washer doesn't work they send a third-party to fix my washer and I cannot get them in the same page to come and fix the washer and I'm stuck for more than a month with the broken washer
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Sears Home Services Washing Machine Repair Review

#1003177
1.0
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Poor customer service and techs. I was put on hold several times and disconnected 3 times where I had to call back. Made an appt for repair and took the day off work. At 4pm someone called to inform me the tech was behind and would not be coming and that I have to reschedule. No apology. No Saturday appts ever. I will never use them again or buy from Sears or Kmart again. They can all go to H*ll.
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Sears Home Services Washing Machine Repair Review

#816293
1.0
Details
This has been the worst customer service experience I have ever had. We have taken 4 days off (over 30 days) to wait for service, and still the washer repair has not been completed. There is absolutely no one you can talk to. No accountability. No customer service. We will never buy from Sears or its affiliates again.
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I bought a washer dryer laundry center in July 1916 In the first 90 it was returned for packing and lint in the dryer March I went in hospital for hip replacement surgery when I came home the washer did not work.There has been six techs out here in the last 2 months...
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Anonymous
Anonymous

Unfortunately that is how sears runs their business. Contact the bbb and the news media and I would start recording the repairs and phone conversations for your records. Roche...

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Sears Home Services Washing Machine Repair
#1058652
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I purchased a sears home services annual warranty this month to cover a simple washer repair. So far (and it still isn't fixed) they have required i take 5 days off of work to wait for them - first to diagnose, then repair, then wait 10 hours for the repair man to fix...
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Anonymous
Anonymous

Sorry to hear you purchased the sears home warranty. The plan does not cover much its full of non covered items. Plus there service is terrible call and cancel and cut your lo...

1.0
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Sears Home Services Washing Machine Repair
#1054608
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On 5/15/2017 Sears sent another company to my house to fix my LG washing machine. But he could not fix it. He said the tub was busted. He would have to order one. He said it would take 5-7 working days for it to come back. He would call me when it came back. He never...
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Sears Home Services Washing Machine Repair
#1052549
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I have two weeks and 4 1/2 days of waiting for a repairman. 1st came but didn't have part. He told me he would be on vacation so it would be a week. When the man arrived it was a different tech. He didn't know how to fix the machine. He also said he didn't have the...
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Anonymous
Anonymous

I would never use sears service or purchase a extended warranty from them. They only care about trying to upsell you and then don't honor the terms of the contract anyway. Roc...

1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Ver poor overall experience
  • Very poor overall experience
#1037009
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Sears repair service guy has been out to my home to repair a less than a year old Kenmore washer and it is still not working. They fix one thing and something else happen. Its just a total lost and I am glad I have the extended warrant on my appliances. They take their...
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Anonymous
Anonymous

Cancel your extended warranty and get a refund there going out of business and you will have nothing for your money

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Sears Home Services Washing Machine Repair
#1034446
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My clothes washer does not spin for the rinse cycle leaving clothes soaking wet.They've been out 8 times, 4 diagnosis & parts orders, 4 parts installations. The original problem still exists after one successful wash. Yet they claim to replace unserviceable appliances....
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1.5
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Sears Home Services Washing Machine Repair
#1032686
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3 attempts to get this washing machine repaired. Extreme indifference, sloppiness and inability to read phone numbers. Attempt 1: called Sears to fix washing machine and asked them to call a specific phone number that I gave them. The day before service Sears called...
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Anonymous
Smitty

May be indicative of why the company is failing fast .

1.0
Sears Home Services Hermiston, Oregon
Product
Sears Home Services Washing Machine Repair
I liked
  • Actual repair man was professional and polite
I didn't like
  • Indifference of scheduler
  • Calling the wrong number multiple times
#1028558
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