Product: Sears Home Services Washing Machine Repair Clear all filters (71 of 71 reviews match)
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Sears arrived on June 29th and the tech determined that the machine’s control board was non-functional and needed replacement. He placed an order for replacement part with Sears, but when this part was delivered to the house a visual comparison of the two parts made...
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2.0
Product
Sears Home Services Washing Machine Repair
I liked
  • Technicians had good attitudes
I didn't like
  • Competence in solving issue
  • Poor customer service
  • Scheduling
#1131907
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I had a 20% coupon good for another 2 months.The tech had it sitting right next to his computer, didn't apply it, when he told me the amount I asked, he said it was too late. Called the service number and they said the tech had to apply it while he was still there. The...
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1.0
Product
Sears Home Services Washing Machine Repair
I didn't like
  • Being scammed
#1116953
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they are great!!!!!!!very fast, neat and did a great job replacing a small part on my washer. Sears has been awesome for me. i will always buy only from Sears. would you buy a washer and dryer from a lumber yard and home improvement store ? not me !!!! i think there...
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Anonymous
Anonymous

Your one of the few lucky ones. I would start looking elsewhere though I don’t think they will be around much longer. Rochester NY

Anonymous
BK from Belmont

I'm glad you are happy. I'm most certainly not. I have had nothing but headaches from the services provided by Sears. I will never again purchase any products from Sears. ...

5.0
Product
Sears Home Services Washing Machine Repair
#1111390
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Sears Home Services - Warranty

#1118795
sears failed to fix my washer for last 5-months and have a master warrenty, they replaced alnost everything , and still not working, iits consedered a lemon, bait and switch
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Sears Home Services - Terrible home service

#1091366
1.0
Details
I had an appointment for maintenance with my washer on Wednesday 8/23/17 from 8am-12pm. Waited for technician until 4pm still didn't show up. I had to call the service 18004MYHOME and cancel my appointment. NEVER do any business with Sears ever again...so disappointed.
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Sears Home Services Washing Machine Repair Review

#1025045
1.0
Details
This company is one of the worst companies to buy appliances. Two years ago I bought a front load washer and a protection agreement on the washer and now that my washer doesn't work they send a third-party to fix my washer and I cannot get them in the same page to come and fix the washer and I'm stuck for more than a month with the broken washer
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Service Scheduling
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Sears Home Services Washing Machine Repair Review

#1003177
1.0
Details
Poor customer service and techs. I was put on hold several times and disconnected 3 times where I had to call back. Made an appt for repair and took the day off work. At 4pm someone called to inform me the tech was behind and would not be coming and that I have to reschedule. No apology. No Saturday appts ever. I will never use them again or buy from Sears or Kmart again. They can all go to H*ll.
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Have been trying to get my washing machine repaired since Jun 19, 2017! I have had 9 visits by technicians, had 4 parts replaced and the washer still does not work. It will work for a few washes and then it breaks down again. It is very obvious that the service...
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Anonymous
Anonymous

He knows what’s going on he’s a crook. Just buy a new one at this point and sue sears in small claims court.also contact the news media and the bbb with your extreme situation...

Product
Sears Home Services Washing Machine Repair
#1106749
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Even though I have a service contract for my 3 yr old washer.I waited 2 weeks for a service repair man. He came and in 2 minutes said he needs to order a part. The part came in next day but I had to wait another 2 weeks for a service repair man to come. He came ,put...
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Sears Home Services Washing Machine Repair
#1105868
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I have a front load washer that was brought about a year ago and I have had nothing but problems with this washer.Service man has been about 3 times and this last time it has been over 3 weeks and he hasn't been back. He said when he get backs to this area he will come...
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2.5
Product
Sears Home Services Washing Machine Repair
#1105750
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Just so everyone knows this is a real review, my order number is 00836640857379, for a Samsung Washer repair.The washer is 5 years old and is used at most once per week. The agent arrived on time as scheduled. That was the highlight of the service call. The sEARS paid...
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Anonymous
Anonymous

I've been posting and warning about this for months. I'm a ex employee there scam is to jack up the estimate and try to push the whole house warranty on you. I would call the ...

Product
Sears Home Services Washing Machine Repair
#1082989
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Lid latch on my washing machine was broken. Contacted SEARS repair service around June 25, 2017. Was told they could not get to my repair until July 11, 2017. I explained that I knew what the issue was, (lid latch was broken, machine would not electronically progress...
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Product
Sears Home Services Washing Machine Repair
I didn't like
  • Fact that they carry no parts on truck
#1072801
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They came out the first time on my washer and it took several trips to complete the repair.They came out a second time and it took 5 trips to complete the repair over weeks. They came the third time and said the problem was not covered. FIRED and thats the end of that...
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Anonymous
Anonymous

Service techs left are salesman not repair techs. Sears does not care about repairing your product or you inconvenience. They only care about selling you service plans that co...

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Sears Home Services Washing Machine Repair
#1058706
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I bought a washer dryer laundry center in July 1916 In the first 90 it was returned for packing and lint in the dryer March I went in hospital for hip replacement surgery when I came home the washer did not work.There has been six techs out here in the last 2 months...
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Anonymous
Anonymous

Unfortunately that is how sears runs their business. Contact the bbb and the news media and I would start recording the repairs and phone conversations for your records. Roche...

Product
Sears Home Services Washing Machine Repair
#1058652
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