Manufacturer: Sears Home Services Category: Repair Clear all filters (55 of 55 reviews match)
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I have two weeks and 4 1/2 days of waiting for a repairman. 1st came but didn't have part. He told me he would be on vacation so it would be a week. When the man arrived it was a different tech. He didn't know how to fix the machine. He also said he didn't have the...
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Anonymous

Anonymous I would never use sears service or purchase a extended warranty from them. They only care about trying to upsell you and then don't honor the terms of the contract anyway. Roc...

1.0
I didn't like
  • Very poor overall experience
  • Ver poor overall experience
#1037009
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Sears repair service guy has been out to my home to repair a less than a year old Kenmore washer and it is still not working. They fix one thing and something else happen. Its just a total lost and I am glad I have the extended warrant on my appliances. They take their...
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Anonymous

Anonymous Cancel your extended warranty and get a refund there going out of business and you will have nothing for your money

My clothes washer does not spin for the rinse cycle leaving clothes soaking wet.They've been out 8 times, 4 diagnosis & parts orders, 4 parts installations. The original problem still exists after one successful wash. Yet they claim to replace unserviceable appliances....
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Sears Home Services Washing Machine Repair Review

#1025045
1.0
This company is one of the worst companies to buy appliances. Two years ago I bought a front load washer and a protection agreement on the washer and now that my washer doesn't work they send a third-party to fix my washer and I cannot get them in the same page to come and fix the washer and I'm stuck for more than a month with the broken washer
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Sears Home Services Washing Machine Repair Review

#1003177
1.0
Poor customer service and techs. I was put on hold several times and disconnected 3 times where I had to call back. Made an appt for repair and took the day off work. At 4pm someone called to inform me the tech was behind and would not be coming and that I have to reschedule. No apology. No Saturday appts ever. I will never use them again or buy from Sears or Kmart again. They can all go to H*ll.
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Sears Home Services Washing Machine Repair Review

#816293
1.0
This has been the worst customer service experience I have ever had. We have taken 4 days off (over 30 days) to wait for service, and still the washer repair has not been completed. There is absolutely no one you can talk to. No accountability. No customer service. We will never buy from Sears or its affiliates again.
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Sears Home Services Washing Machine Repair Review

#774629
3.5
The fact that I've been out of a washer for 2 weeks now and they keep rescheduling my appointments is really frustrating. I had an appointment today and wasn't even called to be told that they wouldn't be coming. I had to call myself after not receiving any updates. Very unlike you Sears especially for me to have a warranty. Let's get it together.
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3 attempts to get this washing machine repaired. Extreme indifference, sloppiness and inability to read phone numbers. Attempt 1: called Sears to fix washing machine and asked them to call a specific phone number that I gave them. The day before service Sears called...
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Anonymous

Smitty May be indicative of why the company is failing fast .

1.0
I liked
  • Actual repair man was professional and polite
I didn't like
  • Indifference of scheduler
  • Calling the wrong number multiple times
#1028558
Reply to reviews
I am extremely frustrated!Sears home came out Tues and supposedly fixed my washer. Shortly after the repair man left I started a load of clothes and had the same issue. I contacted them back almost right away and was told I would have to wait another 8 days for someone...
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The repairman came to our house to fix our washing machine, it keeps saying unlevel and won't spin. He wouldn't even put water in the machine so he could see that it was broke even after he was told to multiple times. He asked me if I wanted their warranty and I told...
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Unfortunately, Sears Home Services is simply an incompetent organization with very poor management and customer service. I made an appointment to have my washer repairs and it took 4-days to get it scheduled. On the day of the appointment, no one showed up and no one...
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1.0
I liked
  • Not much
I didn't like
  • Customer service
  • Customer service - no ability to talk to anyone with authority
#988492
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Sears Home Services - Customer Service? Service Contracts Honored? NO!
Sears Home Services - Customer Service? Service Contracts Honored? NO!
We purchased a washer/dryer combo from Sears in August. We started noticing clothes were not clean, residue from pods left on them and the dryer was shutting off before clothes were dry. As the appliances were still under warranty AND we purchased a service contract....
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1.7
I didn't like
  • Way sears treats us or their product
  • Way customer service for repairs handles things
  • Repair time
#932625
Reply to reviews

100% full

Beware of Sears Home Services
I had called for service on a laundry washer.The first repairman came out to do a diagnostic test and determined that it needed a new pump. He ordered the pump, scheduled the pump repairman to come out, and took my payment in full. The second repairman came on the...
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This is doing on for almost last 2 months coming up and not resolved and no one is following on my washer repairs. i have 8 pages of minutes record about date, time, person i talked to and details . Once they came with parts assembly but was wrong. 2nd time just was...
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