Product: Sears Home Services Warranty Clear all filters (114 of 114 reviews match)
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1.0
Details
My husband and I purchased a Sears home warranty and were told that all of our appliances would be covered up to $15,000 per appliance after a $100.00 deductible. 3 weeks ago our air conditioning unit died and the Sears rep told us it was totaled. A rep from Sears sent...
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#1656689 Review #1656689 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Cons
  • Worse home warranty ever
  • Job was extremely high in cost
  • Horrible and sears lied to us and took money and gave no service
Reason of review
Not as described/ advertised
Loss
$8200
Preferred solution
Pay us what you originally agreed!
Tags
  • Theworst
I recently cancelled my enrollment with Sears Home Warranty after almost 2 years. I struggled for months 'wondering' if it was worth it but would still maintain membership for that feeling of 'security'. I did have a couple small things done; microwave fixed, stove...
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#1656648 Review #1656648 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Reason of review
Bad quality

Sears Home Services - CANCELLATION NOT HONORED

1.1
Details
Asked to cancel service in June. Was to be effective in July. Was not honored and premiums are still being taken out to the tune of $210.20 to date. It was advertised as being 24/7/365. It's 1:30 and even though the recording stated They would get me to an agent they couldn't; closed.Amazingly, the service is so unethical they took 2 payment in August, 9 days apart. REFUND!!!!!
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Review
#1654278 Review #1654278 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Pros
  • How sear was 10 yrs ago
Cons
  • Untrustworthy
Reason of review
I cancelled in June effective July, 2019.
Loss
$210
Preferred solution
Full refund
Tags
  • customer service liars

Sears Home Services in Selma, Alabama - Will not allow me to cancel my home warranty

1.0
Details
i have tried to call customer service to end my home warranty service. Each time i call i get put on hold for long periods of time or get computer that only speak spanish . It's seems that I'm being given the run around , so that i can't end my services
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Review
#1629157 Review #1629157 is a subjective opinion of poster.
Product
Sears Home Services Warranty

Sears Home Services - Maki g it impossible to pay for my Sears Home Sure warranty

After sending almost 2 hours both on phone and online, I am unable to pay aforementioned bill. I want to pay the full amount and not monthly payments. I want to pay by check, preferably E-check. The last call I made that person gave me a number(1-800-821-1457) which had me listen to numerous promotions.I find it very difficult to understand why you (Sears) make it so to accept payment for the aforementioned warranty.
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Review
#1628045 Review #1628045 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Pros
  • Initial service was prompt and efficient by serviceman
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Sears Home Services - Refused to replace items

1.0
Details
Air conditioner and furnace both broke downdown. 3 weeks of *** calls and run around. Now they want to offer us a mere 1600.00 against a 6300.00 estimate. This so much sounds like a bait and switch scam. I am BEYOND PISSED. I want the entire company raided and all of their *** kicked!
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Review
#1615011 Review #1615011 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Cons
  • Sears has not honored their obligations
Reason of review
Poor customer service
Loss
$6300
Preferred solution
Replace my *** appliances

Sears Home Services in Jackson, Tennessee - Warranty of vinyl siding

Sears Home Services - Warranty of vinyl siding
Sears Home Services - Warranty of vinyl siding
I had Sears vinyl siding installed on my house too over 19 years ago. I was told it had lifetime warranty too, But about 15 years in we notice fading so I pulled out my paper work and found out it was a "Limited Lifetime Warranty" and after 5 years if it fades it's not covered because the warrant for fading is only covered up to 5years only. So.. hard lesson learned, listen to what the salesman says and have him to show you in print!! Don't just take their word!! So I am looking to have my house painted with Rhino Shield, I hope in the near future. (note my vinyl siding also has a crack on it too)
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Review
#1607656 Review #1607656 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Reason of review
Not as described/ advertised

Sears Home Services in Costa Mesa, California - DONOT purchase this appliance warranty plan! It DOES NOT come with customer service help!

No Stars! WORST! No customer service for problems out of script. The “New program that started last year seems to be designed to take your monthly fee and when u need help u can’t get in touch with a supervisor and if u get lucky u speak to a person who tells u a supervisor will call u back. I never got a call back in 4 months time. I finally reached the top of the food chain supervisor in case mgmt. only to be told they can’t solve my problem and they can’t refund my money. They have no to refund money for being wronged. This New program is the worst purchase I have ever made. They will NOT provide u a direct line to Customer service agent who solves problems case by case.
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Review
#1598722 Review #1598722 is a subjective opinion of poster.
Product
Sears Home Services Warranty
1.0
Details
I have had Sears Home Warranty since for 4 years now. On June 7th I called because my water heater was leaking, I was told that the earliest they could get someone out was the following Thursday 6/13. So I called back on Monday and I was told that there were only a few...
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Review
#1562772 Review #1562772 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Cons
  • Worse home warranty ever
Reason of review
Poor customer service
Loss
$3
Preferred solution
Full refund

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

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Sears Home Services in San Francisco, California - Very dissatisfied Home Warranty Customer

1.5
Details
I am a Home Warranty customer of Sears. I scheduled an appointment with the Home Warranty Service. They scheduled the appointment for the very next day between 10a.m. - 2p.m. The service rep never showed up, never called, and never text! Instead, he cancelled the appointment due to wrong address. Sorry, but I've been her at this address for the last 60 plus years. I've been paying the rate for the Home Warranty program for several years and now I'm very disappointed in the service being given.
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Review
#1546575 Review #1546575 is a subjective opinion of poster.
Product
Sears Home Services Warranty
Cons
  • Sears repiar service
  • Appointment cancellations at last minute
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Repair Appointment Takes Too Long
  • Unreliable And Undependable