Product: Sears Home Services Technical Support Clear all filters (0 of 17 reviews match)
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Do not buy Sears appliances. If you have a problem it will not be resolved despite many visits by technicians and painstaking calls to their oversees customer care. Communication has been very difficult to say the least. The technicians and customer care are limited in...
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1.0
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Sears Home Services Technical Support
#1230706
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Sears Home Services - Rust in the inside of washer by the bleach dispensor
Back in November 2017 I called sears for a technician to come and do maintenance on my washer and to repot that it had gotten rusted by the bleach container.The technician took a picture of it said that someone from sears would be contacting us. Over 2 months had...
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Sears Home Services Technical Support
I liked
  • Technicians were professional and polite
#1187362
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I have waited 7 weeks and many calls to Sears Customer Service to get my dishwasher working. I called 7 weeks ago and it took 3 weeks to get them to send a third party serviceman to come look at my dishwasher. He told my granddaughter that nothing was wrong with it and...
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Anonymous
Carol Cranmore

Today sears is scheduled to come out and replace the motor in the dishwasher so now it has been several months without a dishwasher. We will see if it gets fixed today. I will...

Anonymous
Anonymous

Call the news media and the bbb. You can also cancel and get a refund. Sears is going down run and use somebody else. Rochester, NY

1.0
Product
Sears Home Services Technical Support
I didn't like
  • Customer sevice
#1084614
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Scheduled through Sears Service Center.Original date for a technician was May 31, 2017 from 8am to 5pm. Technician never showed up and Sears Service Center rescheduled for June 1, 2017 -- again technician never showed up. Sears Service Center rescheduled for June 7,...
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Anonymous
Anonymous

They are going out of business they don't care. Use a different repair company. If you have a extended warranty just cancel it and get a refund. You would be better off paying...

1.0
Product
Sears Home Services Technical Support
#1057891
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We made the mistake of calling Sears Appliance Repair in Salt Lake to have our Whirlpool washing machine fixed when it stopped working (Door latch switch failure).At first we felt good because we received a text confirmation of our window 1-5pm then an email, and a...
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Anonymous
Anonymous

Nobody should ever use sears for service. All they care about is trying to sell you service you don't need. Rochester NY

1.5
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Sears Home Services Technical Support
#1049794
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Sears Home Services - Refrigerator

I bought a refrigerator about $3000 from sear Kenmore brand about three or four months later if making sound I called them 5 time they keep saying you need to vacuum in the back but there's nothing to vacuum no dust very bad customer service never buy Kenmore Brands anymore
1.7
Details
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
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Value for money
Warranty
Product
Sears Home Services Technical Support
#1049368
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18 months ago our Kenmore washing machine stopped. We scheduled an appointment for an 8am-12 window (no one does that anymore, even Comcast). The technician arrived at 8pm!! Because the technician doesn't carry any parts he had to order a simple switch that indicates...
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1.0
Product
Sears Home Services Technical Support
I didn't like
  • Disempowered employees and processes
  • Customer service
  • Poor communication
#974004
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I had an appointment to have my two-year old Kenmore refrigerator fixed. I waited for four hours, and the technician never showed up. I received a survey to rate my service. When I called customer service to inquire why I was emailed a survey even though I had not been...
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Anonymous
Anonymous

I had sears come to my house on nov3 2016 my washer leaked he said read the Manuel i will not help you not my job you don't know anything he had great attitude problem he said...

1.0
Product
Sears Home Services Technical Support
I didn't like
  • Limited appointments
#956980
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It's important to begin my review by saying that I have been a homeowner for 21 years and have ALWAYS been loyal to my Sears/Craftsman products and services.Unfortunately, our relationship has ended. I'm moving on and I urge anyone else that reads this to move on to...
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h.kitchener
h.kitchener

Really, Sears doesn't really care if you or any other dissatisfied customer doesn't come back. They still have the Sears name and so far they are still in business. They do ha...

1.0
Product
Sears Home Services Technical Support
I didn't like
  • Dismissive technician
  • Get telephone reps that speak better english
  • Absolutely no desire to help customer
#941455
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After waiting all day for a repair technician to service my Bosch Dishwasher, they never showed. When I contacted them the new day the BEST they could do was reschedule 16 days later. I already waited 7 days for the first appointment. That would mean almost a one...
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Product
Sears Home Services Technical Support
I didn't like
  • Repair technitian
  • Talking to customer servixce people that could not speak english
  • Customer service rep
#918507
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