I would never use sears home services or buy anything from sears again. The technician was great but customer service is the worst I've ever expierenced.
They took 3 days to order the part I needed, changed my appointment twice without letting me know, and 3 different representatives gave me 3 different arrival times for the part. No one called to confirm anything and I was left with an appointment date 1 1/2 weeks out from my original service call.
The supervisor I spoke with would not do anything to move my appointment up and was dismissive about my complaints. Do not use them, the reviews on their site are fake!
Reason of review: Order processing issue.