Product: Sears Home Services Refrigerator Warranty Clear all filters (13 of 13 reviews match)
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Initially, I had Sears comes out to fix my refrigerator freezer door alignment. The tech checked the type of water filter cartridge and broke the dispenser. He then shut the water off to my fridge saying that I now needed to have a new water supply purchased and...
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1.0
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Sears Home Services Refrigerator Warranty
I didn't like
  • Terrible contractors and employees are liars
#1204106
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Sears Home Services - Bad service

Going on a month without fridge. Purchased Sears extended warranty they have rescheduled my appt. twice.
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Sears Home Services Refrigerator Warranty
#1147738
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They convinced me to buy a Home Warranty. I've heard good things about home warranties and though, "why not". Biggest mistake of my life. 7 service calls, 10 1/2 weeks, cancellation and no shows by tech and still not fridge. Made it through Thanksgiving without one,...
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1.0
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Sears Home Services Refrigerator Warranty
I didn't like
  • If i could give zero stars i would never again
#1144130
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Do not stand by their extended warranty. They just do not show up to repair and trying to get another appointments futile. I have called and called and called and cannot get another appoint,ent and have been without a refrigerator for two weeks. I will never ever buy...
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Anonymous
Anonymous

Hear is a local phone number for you. Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services. Rochester NY

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Sears Home Services Refrigerator Warranty
#1142901
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My refrigerator went out over the Thanksgiving holidays. A 2y/o Kenmore Elite $2100 refrigerator. I called sears for service (11/25)and they tell me that it will be Dec 12 before service could be given. I told her I was living out of ice chests and she put a request...
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h.kitchener
h.kitchener

Your fridge was out of warranty so Sears sold you an extended warrantly---as they usually do. As one commentator stated below, call a local repair company when an appliance ou...

Anonymous
Anonymous

Best thing you could have done. Call a local repair company they will be out in a day and it will cost you half of sears charges. Rochester NY

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Sears Home Services Refrigerator Warranty
#1137983
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Sears Home Services - Sears Warranty Home Services
I have all this documentation on my case and one representation Scott actually told me in an email that "SEARS will not issue me a refund at all costs" for their faulty refrigerator that they cannot fix and I've purchased a warranty. Each time I've called they've lied...
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Anonymous
Sam

Sears home warrantee program definitely needs to adhere to their home warrantee contracts offered. Technitians charge double of what they are supose to. Their goal is to sell...

1.1
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Sears Home Services Refrigerator Warranty
I didn't like
  • It was the worst experience ever
#1109622
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My 53 week old Kenmore Refrigerator blew the Compressor. The warranty was only good for 52 weeks. NO GRACE period. Part is covered but not labor now. Part has been on order for two weeks and SEARS can't find one, maybe two more weeks before it gets repaired. Had to...
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Anonymous
Anonymous

The worst part is the tech probably diagnosed it wrong. It probably doesn't need a compressor. Then they are going to cut your system apart and install it only to find that it...

2.2
Product
Sears Home Services Refrigerator Warranty
I didn't like
  • Refusal to fix the problem and lack of caring
  • Worst customer service policies
  • No support - does not stand behind what they sell
#1100892
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This is a copy of my letter to Sears: I purchased my Samsung refrigerator from Sears and had no complaints until almost 3 years later it died. I called Sears to see what warranty I had from them and they told me that I only had a 1 year warranty. The lady that I spoke...
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Anonymous
Anonymous

I have been warning about the scam for months. Call the bbb and the news media. Rochester NY

1.5
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Sears Home Services Refrigerator Warranty
#1090361
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I have a Whirlpool French Door Refrigerator and have a contract with Sears for maintenance. I started calling in May due to an ice maker issue. We have had a issue with the ice maker every years since we bought it. We scheduled an appointment and it took over 3 weeks,...
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Anonymous
Anonymous

Call bbb and the news media. Sears service should be closed. They are taking money and can't follow thru with the repairs in a timely manner. You can also get a refund on your...

1.0
Product
Sears Home Services Refrigerator Warranty
I didn't like
  • Absolute worst and most upsetting experience
#1086419
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Been without a fridge for months and the warranty team could care less.techs are not skilled and service is horrible. Try to make an appt and they will offer you something 2-3 weeks out... or refer you to a 3rd party company that sucks just as much. So disappointing....
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Anonymous
Anonymous

Contact the bbb and news media we are working on doing a story on sears and a&e factory service. There service is terrible and the warranty is useless. Rochester, NY

1.0
Product
Sears Home Services Refrigerator Warranty
I didn't like
  • Lack of urgency or caring
  • Customer service management
  • Long response time
#1066310
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