Manufacturer: Sears Home Services Category: Warranty Clear all filters (7 of 7 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
My 53 week old Kenmore Refrigerator blew the Compressor. The warranty was only good for 52 weeks. NO GRACE period. Part is covered but not labor now. Part has been on order for two weeks and SEARS can't find one, maybe two more weeks before it gets repaired. Had to...
Read more
Anonymous
Anonymous

The worst part is the tech probably diagnosed it wrong. It probably doesn't need a compressor. Then they are going to cut your system apart and install it only to find that it...

2.2
Product
Sears Home Services Refrigerator Warranty
I didn't like
  • No support - does not stand behind what they sell
  • Worst customer service policies
  • Refusal to fix the problem and lack of caring
#1100892
Reply to reviews
This is a copy of my letter to Sears: I purchased my Samsung refrigerator from Sears and had no complaints until almost 3 years later it died. I called Sears to see what warranty I had from them and they told me that I only had a 1 year warranty. The lady that I spoke...
Read more
Anonymous
Anonymous

I have been warning about the scam for months. Call the bbb and the news media. Rochester NY

1.5
Product
Sears Home Services Refrigerator Warranty
#1090361
Reply to reviews
I have a Whirlpool French Door Refrigerator and have a contract with Sears for maintenance. I started calling in May due to an ice maker issue. We have had a issue with the ice maker every years since we bought it. We scheduled an appointment and it took over 3 weeks,...
Read more
Anonymous
Anonymous

Call bbb and the news media. Sears service should be closed. They are taking money and can't follow thru with the repairs in a timely manner. You can also get a refund on your...

1.0
Product
Sears Home Services Refrigerator Warranty
I didn't like
  • Absolute worst and most upsetting experience
#1086419
Reply to reviews
Been without a fridge for months and the warranty team could care less.techs are not skilled and service is horrible. Try to make an appt and they will offer you something 2-3 weeks out... or refer you to a 3rd party company that sucks just as much. So disappointing....
Read more
Anonymous
Anonymous

Contact the bbb and news media we are working on doing a story on sears and a&e factory service. There service is terrible and the warranty is useless. Rochester, NY

1.0
Product
Sears Home Services Refrigerator Warranty
I didn't like
  • Customer service management
  • Long response time
  • Lack of urgency or caring
#1066310
Reply to reviews
The only part of my sears experience that was oknwas the salesman at Sears in Countryside Mall. It was delivered during a rain storm. The delivery guys only plugged it in. I had to remove all packing materials. They left the bolts and outside packing materials laying...
Read more
1.0
Product
Sears Home Services Refrigerator Warranty
#955241
Reply to reviews
I have a sears extended warranties for a GE Monogram side by side stainless steel refrigerator model# ZFSB23DSS which I paid over $5000 for it. For more than a year I had many service calls for the same issues. My foods have been spoiled and the fridge is not cool...
Read more
Product
Sears Home Services Refrigerator Warranty
#921838
Reply to reviews
I have a Premium Service contract with Sears ($2,800 cost). Sears sent my appliances for kitchen 7 years ago. I always had great service from Sears and renewed the Service Agreement when the first one for the new appliances ran out. They were the best. July 9, 2016 our...
Read more
Product
Sears Home Services Refrigerator Warranty
#891827
Reply to reviews