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2 weeks ago, I called Sears Home Services

to replace a broken water dispense lever.

I was told that the Repair Man would arrive

within 3 business days, between the hours

of 1 to 7 PM. Waited all afternoon, and no

one showed up. By 6 P.M. I called Sears and was told that the Repair Man could not come, no apology offered. Was given

assurances that the Repair Man would be

at home between 1P.M. and 6 P.M. the next day. Again, I waited all afternoon, and again no repair man came. I called Sears

again was told the Repair Man would arrive by 7 P.M.. By 7:15 P.M. the Repair Man arrived without the new part. On the

4th day, another Repair Man arrived, looked at my refrigerator and said: "well,

I do not have your part, but i will have to

leave because I have another job waiting".

Before leaving, the Repair Man gave me

an estimate which I approved. Upon his

return, he finally completed the repair, then

increased the cost of the repair by nearly

$75.00. I refused to pay inflated cost, and

told him that wanted to speak to his

Supervisor. He refused to call his Superior

but would gladly remove the part already

installed, and charge me $75.00 service

charge for his trip. I then contacted Sears

Customer Conflict Resolution Center who

then ordered the Repair Technician to call

his Superior who then instucted him to honor his pre-repair estimate. I will be very

hesitant to call Sears Home Services in the


(B.V.) Kissimmee FL.

Product or Service Mentioned: Sears Home Services Refrigerator Repair.

Reason of review: Poor customer service.

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