Manufacturer: Sears Home Services Category: Repair Clear all filters (57 of 57 reviews match)
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I am writing this review as I now have spoken with Sears 4 times today each time more frustrating and am on hold AGAIN.They are trying to resolve my issue. Anyway, I will not bore you with all the details, but my advice to anyone is to stay away from Sears products....
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Product
Sears Home Services Refrigerator Repair
#885245
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You would think he could call my phone had he actually come on my porch and was interested in taking care of my Kenmore. I will not use these p.o.s. people ever again. I will call a local repair man that answers his own phone and gives a *** about customer service. ...
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1.0
Product
Sears Home Services Refrigerator Repair
I liked
  • Zero turn
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
#863578
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2 weeks ago, I called Sears Home Services to replace a broken water dispense lever. I was told that the Repair Man would arrive within 3 business days, between the hours of 1 to 7 PM. Waited all afternoon, and no one showed up. By 6 P.M. I called Sears and was told...
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2.4
Product
Sears Home Services Refrigerator Repair
#852082
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Here is the bottom line if you have a motor that fails every 6 months it might be worth otherwise it is waste of money. This is a big scam, why would you pay $560 ( 39.99X12 + $60per visit) to get your fridge motor insurance. In worst case situation you pay at the max...
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Anonymous
Anonymous

Can one cancelled this contract? I paid the $39.99 and the tech charged $59, not the 60 plus the part a gasket for my washer, $245 , because even that I paid the first month ...

Product
Sears Home Services Refrigerator Repair
#829241
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We have been having major electrical issues with our refrigerator since Thanksgiving (4.5 months ago!) and when the Sears technician came out, they said they needed to replace one of the circuit boards. Upon this we had to first wait for the circuit board to arrive and...
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2.3
Product
Sears Home Services Refrigerator Repair
I liked
  • Quickness to getting someone on the phone
I didn't like
  • Never showed for appointments and wasted hours of my time
#823988
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Purchased an entire Kenmore Elite kitchen suite in 2015. Turned out to be a not so 'suite' deal. Sears has done a great job of making Kenmore a household name but the truth is, Kenmore products are poorly manufactured. The idea of purchasing an extended warranty is...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Lack of urgency or caring
  • Non-communicative service and techs
#803671
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When I bought my condo 5 years ago, it came with appliances.My grocery shopping and cleaning habits have not changed in 5 years. All of a sudden, there is a weird chemical smell. Sears technician came out today. Before he even opened the refrigerator door, he said...
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1.2
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Dismissive technician
#803020
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REFRIGERATOR REPAIRED...WRONG PART PLACE ON MY REFRIGERATOR..I LOST ALL MY GROCERIES AND I PAID $525.00 FOR THE SERVICE.NOW I AM GETTING THE RUN AROUND ON MY REFUND AND THEY ARE NOT EVEN REPLACING THE GROCERIES I LOST. PLUS I HAVE BEEN DEALING WITH THIS ISSUE SINCE...
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Product
Sears Home Services Refrigerator Repair
I didn't like
  • Bad refrigerator repairs
  • Bad customer solution service
  • Bad customer service
#797713
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On January 20, 2016, Sears repairman came to my house to repair ice maker hose on this on going lemon Kenmore refrigerator. The repairman pulled refrigerator from the wall without removing plant on top of refrigerator. The plant vine had been growing over 20 yrs...
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Anonymous
Anonymous

Move your own dumb plant. Not their job.

2.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Scheduling
  • Manager
  • Sears repiar service
#787351
Reply to reviews
On November 7th I purchased a new fridge for $1549. This was a big purchase for me with the total coming to over $2000 with tax and warranty. Well, I had a month with it before the water slowed to a trickle from the water machine. Then slowly the ice machine stopped...
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3.8
Product
Sears Home Services Refrigerator Repair
I liked
  • Techs were great
I didn't like
  • Sending of incorrect parts
  • Long waits for service
  • Obvious solution
#785053
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