Sears Home Services Refrigerator Repair Reviews

1.8
(19 reviews)
Service Scheduling
Product or Service Quality
Price Affordability
Sears Home Service repair stinks. On December 2, 2015 I called Sears Home Service to have my refrigerated repaired. The appointment was scheduled for December 4, 2015. They rescheduled my appointment without consulting me. I was later rescheduled for December 7th, December 8th and finally on December 17th 2015 they showed up. Sometimes I was notified about the reschedule and other times I was not notified. The refrigerator was not repaired...
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1. Most expensive refrigerator I ever bought a Kenmore Elite French Door made by LG. 2. Quickest failure of any appliance that I have ever owned - 43 months. 3. Sears repair man came out TWO days after my calling. I saw no diagnostic equipment being used. He did use the scientific squeeze the ice cream test to confirm the freezer wasn't working. He opened up the back and looked at some things and determined that the control board was...
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My Case # is 3970958. I had a service tech to come out on Dec 23th to fix my Maytag refrigerator Ice maker . The technician stated he had to order a part. Someone would be in touch with me. I never received a call back so I called on Dec. 30th and spoke with a customer services person, who stated that if they haven't come out to repair the refrigerator by Jan 13th to let them know that I needed a replacement refrigerator. A Sears Third Party...
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1.0
I didn't like
  • Rude staff
  • Service or the quality
  • Protection plan not working as well any more
#769521
The absolute worst repairman ever! This week will be visit #5. The last four are to fix what the repairman broke. Sears response was scripted and not helpful at all. The repairman (and I use that term loosely) fixed a rail on the freezer door and took the magnet that works the light. The magnet was replaced but the light won't go out. Because the light stays on the freezer thinks the door is open. The temperature display on the door doesn't turn...
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Bought a 2000$ fridge in April, spent another 800 on 5 year warranty. December 7th the fridge stopped working, everything thawed, water all over hardwood floors. Called the service and the could not a tech to my house for over a week. They ordered some weather stripping for the fridge, not sure why, which arrived and was never used. Called back and the automated service moved it up to the 11th. Tech came said it needs a new mother board, it will...
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1.0
I didn't like
  • Repair policy
  • Sales person lied
  • Product
#765772
I have America Home Shield warranty and they dispatched Sears Home Services of Conroe/Huntsville, TX to repair my microwave, kitchen frig and spare frigs. I had 2 no-show appointments and when the tech finally came he said he had only a ticket for 1 frig not the spare. Calling the 888 246-3752 numbers only gets to you a person in India. On both of the no-show appointments I called several times and was told the tech was on the way. I can't...
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1.0
I didn't like
  • Lying to me about status of tech
#760601
Have been waiting since 10 A.M. this morning for routine servicing on my one year old refrigerator. Called customer service automated line multiple times. The appointment time changed from 10 A.M. - 12 noon, to 12noon - 2:30p.m., To 2:30 - 4:30p.m. At 4:20 p.m. phoned customer service, waited 15 minutes to speak with representative, was advised technician would not be here today. I asked to speak to a supervisor, after waiting an additional 10...
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1.0
I didn't like
  • Repair and scheduling department
#752065
Scheduled appointmwent to have Refrigerator repaired 1st week of Nov. guy came out and said it was the compressor. we had the compressor changed on this LG LAST YR. by sears,confused...he stated the part never was changed....hmm.. the new part was ordered and a different guy came out and he said that not the problem. A new part needs to be ordered and appt. scheduled for Mon. 23rd now and part did not arrive till 2pm on mon. and appt. was...
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I was shocked to receive an email confirming a technician to service a Kenmore Refrigerator under my name at an address that I am not even familiar with. Luckily, I happened to checked my email late at night. The address is in Honolulu and that is a totally different island where I reside. I would like an explanation how did they get my email and my name. I don't even own a Kenmore Refrigerator. The order number is 000815840631830. I tried...
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Refrigerator Repair Our refrigerator wasn’t working properly (the main section was working but not consistently, (it would not stay cool), so we called Sear Home Services and booked a service call. A service tech came to our home to fix our refrigerator on September 12, 2015. He just replaced the motherboard and left without making sure the fridge was now working; It wasn’t. His repair did nothing to correct the problem we had called them to...
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2.0
I liked
  • Service center supervisor
I didn't like
  • Lies
  • Run around
  • Poor service
#725775