Manufacturer: Sears Home Services Category: Repair Clear all filters (54 of 54 reviews match)
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2 weeks ago, I called Sears Home Services to replace a broken water dispense lever. I was told that the Repair Man would arrive within 3 business days, between the hours of 1 to 7 PM. Waited all afternoon, and no one showed up. By 6 P.M. I called Sears and was told...
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Here is the bottom line if you have a motor that fails every 6 months it might be worth otherwise it is waste of money. This is a big scam, why would you pay $560 ( 39.99X12 + $60per visit) to get your fridge motor insurance. In worst case situation you pay at the max...
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Anonymous

Anonymous Can one cancelled this contract? I paid the $39.99 and the tech charged $59, not the 60 plus the part a gasket for my washer, $245 , because even that I paid the first month ...

We have been having major electrical issues with our refrigerator since Thanksgiving (4.5 months ago!) and when the Sears technician came out, they said they needed to replace one of the circuit boards. Upon this we had to first wait for the circuit board to arrive and...
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2.3
I liked
  • Quickness to getting someone on the phone
I didn't like
  • Never showed for appointments and wasted hours of my time
#823988
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Purchased an entire Kenmore Elite kitchen suite in 2015. Turned out to be a not so 'suite' deal. Sears has done a great job of making Kenmore a household name but the truth is, Kenmore products are poorly manufactured. The idea of purchasing an extended warranty is...
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1.0
I didn't like
  • Non-communicative service and techs
  • Lack of urgency or caring
#803671
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When I bought my condo 5 years ago, it came with appliances.My grocery shopping and cleaning habits have not changed in 5 years. All of a sudden, there is a weird chemical smell. Sears technician came out today. Before he even opened the refrigerator door, he said...
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1.2
I didn't like
  • Dismissive technician
#803020
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REFRIGERATOR REPAIRED...WRONG PART PLACE ON MY REFRIGERATOR..I LOST ALL MY GROCERIES AND I PAID $525.00 FOR THE SERVICE.NOW I AM GETTING THE RUN AROUND ON MY REFUND AND THEY ARE NOT EVEN REPLACING THE GROCERIES I LOST. PLUS I HAVE BEEN DEALING WITH THIS ISSUE SINCE...
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I didn't like
  • Bad customer solution service
  • Bad refrigerator repairs
  • Bad customer service
#797713
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On January 20, 2016, Sears repairman came to my house to repair ice maker hose on this on going lemon Kenmore refrigerator. The repairman pulled refrigerator from the wall without removing plant on top of refrigerator. The plant vine had been growing over 20 yrs...
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Anonymous

Anonymous Move your own dumb plant. Not their job.

2.0
I didn't like
  • Manager
  • Sears repiar service
  • Scheduling
#787351
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On November 7th I purchased a new fridge for $1549. This was a big purchase for me with the total coming to over $2000 with tax and warranty. Well, I had a month with it before the water slowed to a trickle from the water machine. Then slowly the ice machine stopped...
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3.8
I liked
  • Techs were great
I didn't like
  • Long waits for service
  • Obvious solution
  • Sending of incorrect parts
#785053
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Sears Home Service repair stinks.On December 2, 2015 I called Sears Home Service to have my refrigerated repaired. The appointment was scheduled for December 4, 2015. They rescheduled my appointment without consulting me. I was later rescheduled for December 7th,...
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1. Most expensive refrigerator I ever bought a Kenmore Elite French Door made by LG. 2. Quickest failure of any appliance that I have ever owned - 43 months. 3. Sears repair man came out TWO days after my calling. I saw no diagnostic equipment being used. He did...
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Anonymous

Bomi Shi OMG, this is my story. The first repairman come and said the control board is broken without using any diagnostic equipment. The control board cost me $240.96 and the labor $2...