Manufacturer: Sears Home Services Category: Repair Clear all filters (64 of 64 reviews match)
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One wk before it was 1yr my frig stopped freezing.They ordered the part, it came, I called. Repairman came-wrong part. Two weeks, three-it has now been 6 wks. Complained and told them we wanted a new one--part still not in. Picked out the same one to be delivered the...
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Anonymous
Anonymous

I called Sears service for my money towards the loss of our freezer supplies and was told we were over the 30days. Well we weren't because the new one was delivered 7 wks lat...

1.9
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Lack of responsiveness
  • No showed appointment and cannot reschedule it for eight days
#921341
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I made an appointment for a repair of a less than two year old freezer 2 1/2 weeks ahead of my repair date.The day before I got a recorded message confirming the time of the repair. (They blocked out a four hour window from 8:00 a.m. To 12:00 p.m.) I took the morning...
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Product
Sears Home Services Refrigerator Repair
#917595
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We bought a Kenmore Elite Refrigerator 3 years ago. The compressor went out on us. We have been without a fridge for 6 weeks after 3 failed attempts for outsourced technicians now showing up for the scheduled appointment, showing up but incapable of doing the work,...
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Product
Sears Home Services Refrigerator Repair
I didn't like
  • Product or service
  • Poor followup
  • Junk products
#911049
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My mother called them last week because of a water leak behind her refrigerator. Guy shows up and before he even looked at it, he tells her that she really needs a new refrigerator because its over 5 years old. Wait, it gets better.... Then he pulls out the...
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3.8
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Customer service rep
  • Repair technitian
  • Management staff
#902611
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Had repair scheduled btwn 10-2, service gentleman called at 11:45 to say he would be here btwn 12-2, 2:20 no show.Called customer service and they told me now btwn 3-5. After serv man comes they need to order parts that won't be here for 7 days. After paying for this I...
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Product
Sears Home Services Refrigerator Repair
I didn't like
  • Sears customer solutions department
  • Overcharged same part cheaper on sears website
#892831
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Our Refrigerator went out over the weekend. We scheduled an appointment with Sears and had to wait till Tuesday (Window 1-5). Got a call @ 6 letting us know they couldn't make it. My wife had to book out all her clients for the entire afternoon = Lost income!! We...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Did not show for repair appointment
  • Poor follow up
#890642
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Totally disappointed with the subcontractor SEARS sent to my home to repair my refrigerator. When I paid for my warranty, I expected the same type of quality service I was guaranteed by the sales rep. The repair window was between 8 am-12 noon. The repairman arrives at...
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2.1
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Scheduling
  • Careless attitude from staff
  • Customer service
#889588
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I am writing this review as I now have spoken with Sears 4 times today each time more frustrating and am on hold AGAIN.They are trying to resolve my issue. Anyway, I will not bore you with all the details, but my advice to anyone is to stay away from Sears products....
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Sears Home Services Cumberland, Virginia
Product
Sears Home Services Refrigerator Repair
#885245
Reply to reviews
You would think he could call my phone had he actually come on my porch and was interested in taking care of my Kenmore. I will not use these p.o.s. people ever again. I will call a local repair man that answers his own phone and gives a *** about customer service. ...
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1.0
Product
Sears Home Services Refrigerator Repair
I liked
  • Zero turn
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
#863578
Reply to reviews
2 weeks ago, I called Sears Home Services to replace a broken water dispense lever. I was told that the Repair Man would arrive within 3 business days, between the hours of 1 to 7 PM. Waited all afternoon, and no one showed up. By 6 P.M. I called Sears and was told...
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2.4
Product
Sears Home Services Refrigerator Repair
#852082
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