Manufacturer: Sears Home Services Category: Repair Clear all filters (48 of 48 reviews match)
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When I bought my condo 5 years ago, it came with appliances. My grocery shopping and cleaning habits have not changed in 5 years. All of a sudden, there is a weird chemical smell. Sears technician came out today. Before he even opened the refrigerator door, he said refrigerators don't smell, so if it is working, it must be me. He said clean with soap and water, and add a box of baking soda. While he may be right, he was completely dismissive and...
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1.2
I didn't like
  • Dismissive technician
#803020
REFRIGERATOR REPAIRED...WRONG PART PLACE ON MY REFRIGERATOR..I LOST ALL MY GROCERIES AND I PAID $525.00 FOR THE SERVICE. NOW I AM GETTING THE RUN AROUND ON MY REFUND AND THEY ARE NOT EVEN REPLACING THE GROCERIES I LOST. PLUS I HAVE BEEN DEALING WITH THIS ISSUE SINCE NOVEMBER 2015.. I HAD TO PURCHASE A NEW REFRIGERATOR AND GROCERIES...SEARS HAS NOT REFUNDED MY MONEY OR COMPENSATED ME FOR MY FOOD LOST THIS IS SO WRONG.. I PAID FOR THE SERVICES AND...
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I didn't like
  • Bad refrigerator repairs
  • Bad customer service
  • Bad customer solution service
#797713
On January 20, 2016, Sears repairman came to my house to repair ice maker hose on this on going lemon Kenmore refrigerator. The repairman pulled refrigerator from the wall without removing plant on top of refrigerator. The plant vine had been growing over 20 yrs around my kitchen wall. This repairman had know compassion for my property. Sears has a Sub-contractor handling incident problems and the company's workload is out-of-control. I do...
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Anonymous

Anonymous Move your own dumb plant. Not their job.

2.0
I didn't like
  • Sears repiar service
  • Scheduling
  • Manager
#787351
On November 7th I purchased a new fridge for $1549. This was a big purchase for me with the total coming to over $2000 with tax and warranty. Well, I had a month with it before the water slowed to a trickle from the water machine. Then slowly the ice machine stopped working. 1 month then issues. I called for service and waited 2 weeks to get an appointment. The service tech was great. He ordered a water valve hoping that was the issue. A week...
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3.8
I liked
  • Techs were great
I didn't like
  • Ruined floor
  • Sending of incorrect parts
  • Long waits for service
#785053
Sears Home Service repair stinks. On December 2, 2015 I called Sears Home Service to have my refrigerated repaired. The appointment was scheduled for December 4, 2015. They rescheduled my appointment without consulting me. I was later rescheduled for December 7th, December 8th and finally on December 17th 2015 they showed up. Sometimes I was notified about the reschedule and other times I was not notified. The refrigerator was not repaired...
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1. Most expensive refrigerator I ever bought a Kenmore Elite French Door made by LG. 2. Quickest failure of any appliance that I have ever owned - 43 months. 3. Sears repair man came out TWO days after my calling. I saw no diagnostic equipment being used. He did use the scientific squeeze the ice cream test to confirm the freezer wasn't working. He opened up the back and looked at some things and determined that the control board was...
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Anonymous

Bomi Shi OMG, this is my story. The first repairman come and said the control board is broken without using any diagnostic equipment. The control board cost me $240.96 and the labor $2...

My Case # is 3970958. I had a service tech to come out on Dec 23th to fix my Maytag refrigerator Ice maker . The technician stated he had to order a part. Someone would be in touch with me. I never received a call back so I called on Dec. 30th and spoke with a customer services person, who stated that if they haven't come out to repair the refrigerator by Jan 13th to let them know that I needed a replacement refrigerator. A Sears Third Party...
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1.0
I didn't like
  • Service or the quality
  • Lack of product support
  • Careless attitude from staff
#769521
The absolute worst repairman ever! This week will be visit #5. The last four are to fix what the repairman broke. Sears response was scripted and not helpful at all. The repairman (and I use that term loosely) fixed a rail on the freezer door and took the magnet that works the light. The magnet was replaced but the light won't go out. Because the light stays on the freezer thinks the door is open. The temperature display on the door doesn't turn...
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Bought a 2000$ fridge in April, spent another 800 on 5 year warranty. December 7th the fridge stopped working, everything thawed, water all over hardwood floors. Called the service and the could not a tech to my house for over a week. They ordered some weather stripping for the fridge, not sure why, which arrived and was never used. Called back and the automated service moved it up to the 11th. Tech came said it needs a new mother board, it will...
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1.0
I didn't like
  • Repair policy
  • Repair not done correctly
  • Service
#765772
I have America Home Shield warranty and they dispatched Sears Home Services of Conroe/Huntsville, TX to repair my microwave, kitchen frig and spare frigs. I had 2 no-show appointments and when the tech finally came he said he had only a ticket for 1 frig not the spare. Calling the 888 246-3752 numbers only gets to you a person in India. On both of the no-show appointments I called several times and was told the tech was on the way. I can't...
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1.0
I didn't like
  • Lying to me about status of tech
#760601