Product: Sears Home Services Refrigerator Repair Clear all filters (86 of 86 reviews match)
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SEARS is by far the absolute worse customer service I have ever received! I will NEVER purchase anything from them again! I have an inoperable refrigerator that was called in for repair Oct 2016. Less than a year later the same problem occurred. We called in the...
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Anonymous
Anonymous

Contact the bbb and news media Rochester NY

Product
Sears Home Services Refrigerator Repair
#1078831
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July 3rd called for appointment to repair refrigerator. July 13th tech came and ordered a new compressor and ice maker. Gave me a return date of July 27th for the repair. July 15th received an email from Sears to reschedule the July 27th appointment. July 17th called...
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Sears Home Services Refrigerator Repair
#1077035
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Serviceman came out last week, could not fix the fridge- did not have access to a Kenmore part...Really? Part was ordered and another appointment scheduled for today. They did not show and was told yes you have an appointment but there are no service techs available so...
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Anonymous
Anonymous

Your screwed with sears call the bbb and news media. Rochester NY

1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Being lied to and appointments cancelled
#1076602
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When we first got it the freezer didn't work. It took 3 service calls over several weeks to get it fixed. They replaced parts that according to the next repairman didn't need to be replaced. They finally fixed it and now the refrigerator compartment doesn't get cold...
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Anonymous
Sears Sucks

Yeah, Sears refrigerators suck. We bought one a couple of years ago and it started malfunctioning less than a year. What happens is that it develops a thick sheet of ice at th...

Product
Sears Home Services Refrigerator Repair
#1071991
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The ice maker on my Kenmore Elite refrigerator would not turn back on after being turned off for several months. Made a Tuesday service appointment which was later than I wanted. The tech showed up on time. nice guy. Iraq vet. He "re-energized" the ice maker which got...
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1.1
Product
Sears Home Services Refrigerator Repair
I liked
  • Polite and friendly repairmen
  • Technician
I didn't like
  • No one with athority
  • Customer service rep
#1064424
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From what I read now, I waited what seems to be the standard week to get emergency service for my side-by-side refrigerator /freezer, but, what seems to be now standard sears service, nobody showed up. Just received text rescheduling service. ...to next week...8 to 5...
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Anonymous
Dr. Jack

When I checked around I found an A+ rating at BBB. This does not make sense to me bsed on the roughly thousand complains I have found about Sears (lack of) Home Service. File ...

Anonymous
Anonymous

You won't get anywhere with anyone at sears. Contact the bbb and news media. I would also cancel your contract and get a refund. In the end you will be glad you did. Rochester...

1.1
Product
Sears Home Services Refrigerator Repair
#1058881
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Profile 4 door refrigerator started running warm. I called Sears and eventually reached a service tech, Miguel I believe. The display on the refrigerator was giving me some codes when I pushed the colder, warmer buttons and he eventually diagnosed the problem and said...
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Anonymous
Anonymous

That is the service you get at sears. They are way overpriced and treat all there customers and employees like ***. Use somebody else Rochester NY

1.0
Product
Sears Home Services Refrigerator Repair
I liked
  • N o t h i n g
I didn't like
  • S e r v i c e or lack thereof
#1054297
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Sear came out on April 10 ordered a part to fix my refrigerator. It was under Manufacturer Warranty.1 week later the man installed the part. But broke our ice maker , which wasn't broken when the first repairman came out. I called to have someone out to look at the ice...
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Anonymous
Anonymous

I keep getting a phone center in the Philippines , and they won't refund my money for the parts , they keep saying it was for a service call , I have UPS tracking numbers the...

Anonymous
Anonymous

Contact the bbb and news media sears normal practices. Rochester NY

1.0
Product
Sears Home Services Refrigerator Repair
#1041605
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it has been a week and I have not received the part to fix my refrigerator, all I get is the run around that the part is in processing. it has been over a week and I keep having to change my appointment. Is this the way a valued customer should be treated. Who is...
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Anonymous
Anonymous

They don't care one bit about there customers. They only care about taking your money upfront for a extended warranty and when you need to use it find a way to get out of cove...

1.3
Product
Sears Home Services Refrigerator Repair
#1035434
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Our Kenmore Elite refrigerator that we bought on Black Friday 2016 was delivered on 12/05/2016, broke on 03/26/2017, a Sunday night. Called Sears Home Services the next morning to have a technician come out to look at it. Technician came out on the morning of...
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Anonymous
Anonymous

Defiantly contact the news it's time sears pays for all there shady practices. Rochester ny

Product
Sears Home Services Refrigerator Repair
#1033936
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