Manufacturer: Sears Home Services Category: Repair Clear all filters (49 of 49 reviews match)
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Purchased an entire Kenmore Elite kitchen suite in 2015. Turned out to be a not so 'suite' deal. Sears has done a great job of making Kenmore a household name but the truth is, Kenmore products are poorly manufactured. The idea of purchasing an extended warranty is...
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1.0
I didn't like
  • Non-communicative service and techs
  • Lack of urgency or caring
#803671
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When I bought my condo 5 years ago, it came with appliances.My grocery shopping and cleaning habits have not changed in 5 years. All of a sudden, there is a weird chemical smell. Sears technician came out today. Before he even opened the refrigerator door, he said...
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1.2
I didn't like
  • Dismissive technician
#803020
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REFRIGERATOR REPAIRED...WRONG PART PLACE ON MY REFRIGERATOR..I LOST ALL MY GROCERIES AND I PAID $525.00 FOR THE SERVICE.NOW I AM GETTING THE RUN AROUND ON MY REFUND AND THEY ARE NOT EVEN REPLACING THE GROCERIES I LOST. PLUS I HAVE BEEN DEALING WITH THIS ISSUE SINCE...
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I didn't like
  • Bad customer solution service
  • Bad refrigerator repairs
  • Bad customer service
#797713
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On January 20, 2016, Sears repairman came to my house to repair ice maker hose on this on going lemon Kenmore refrigerator. The repairman pulled refrigerator from the wall without removing plant on top of refrigerator. The plant vine had been growing over 20 yrs...
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Anonymous

Anonymous Move your own dumb plant. Not their job.

2.0
I didn't like
  • Manager
  • Scheduling
  • Sears repiar service
#787351
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On November 7th I purchased a new fridge for $1549. This was a big purchase for me with the total coming to over $2000 with tax and warranty. Well, I had a month with it before the water slowed to a trickle from the water machine. Then slowly the ice machine stopped...
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3.8
I liked
  • Techs were great
I didn't like
  • Long waits for service
  • Ruined floor
  • Obvious solution
#785053
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Sears Home Service repair stinks.On December 2, 2015 I called Sears Home Service to have my refrigerated repaired. The appointment was scheduled for December 4, 2015. They rescheduled my appointment without consulting me. I was later rescheduled for December 7th,...
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1. Most expensive refrigerator I ever bought a Kenmore Elite French Door made by LG. 2. Quickest failure of any appliance that I have ever owned - 43 months. 3. Sears repair man came out TWO days after my calling. I saw no diagnostic equipment being used. He did...
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Anonymous

Bomi Shi OMG, this is my story. The first repairman come and said the control board is broken without using any diagnostic equipment. The control board cost me $240.96 and the labor $2...

My Case # is 3970958.I had a service tech to come out on Dec 23th to fix my Maytag refrigerator Ice maker . The technician stated he had to order a part. Someone would be in touch with me. I never received a call back so I called on Dec. 30th and spoke with a customer...
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1.0
I didn't like
  • Protection plan not working as well any more
  • Service or the quality
  • Lack of product support
#769521
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The absolute worst repairman ever!This week will be visit #5. The last four are to fix what the repairman broke. Sears response was scripted and not helpful at all. The repairman (and I use that term loosely) fixed a rail on the freezer door and took the magnet that...
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Bought a 2000$ fridge in April, spent another 800 on 5 year warranty. December 7th the fridge stopped working, everything thawed, water all over hardwood floors. Called the service and the could not a tech to my house for over a week. They ordered some weather...
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