Manufacturer: Sears Home Services Category: Repair Clear all filters (73 of 73 reviews match)
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Every appliance in our kitchen came from Sears plus laundry room.In last 5 years have had to get Sears repair out for troubles. A frickin' nightmare to say the least!!!! They are totally inept, the Customer Service Reps are unsympathetic and could care less that you...
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1.9
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Repair
  • Quality of product
#1001465
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I chatted with a sears rep online and gave him the error code refrigerator was giving. He knew the problem was with the main board. A week later when the repairman showed up, no main board. Tell the repairman the error code, he says the problem is the main board. He...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Sears repair
#997071
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Said he'd planned to replace motor but it had started to work so he didn't. Replaced it now but told me not to call again til 30 days pass so they'd have to replace it under warranty. It stopped right away. I called next day and she told me that initial repair had 190...
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Product
Sears Home Services Refrigerator Repair
I didn't like
  • Zero service
  • Time being taken advantage of
#987781
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Sears Home Services - Sears Service BEWARE!!!
Sears Home Services - Sears Service BEWARE!!!
I was having a problem with my Samsung refrigerator once again with it freezing up the fridge section and the fan was hitting the built up ice. I called Sears for a n appointment with their tech to come Diagnose and repair the issue. SEARS sent a third party to my...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Repair technicians
  • Lack of repair knowledge
  • Customer service
#983284
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Almost three moths later, countless times off of work and 12 visits from Sears Repair has still left us without a refrigerator despite having special needs children. This situation has been a disaster. We call AHS and get every excuse to not remedy the situation. A...
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1.1
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Lack of communication between vendor and ahs
  • Poor customer service
#957026
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I scheduled a service call for my refrigerator 10 days ago. Sears sent me an email yesterday at 5 pm reminding me of today's scheduled service. Wife stayed home all day as the arrival window was 8 am to 5 pm. At 5:45 today I called the service phone number and...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Tech or service
#956988
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Have an 8 year old Kenmore refrigerator from Sears that started to leak. Had a technician come and within 30 seconds said that the plastic part could not be fixed. Tonight the Service Department called to check on my satisfaction and told me that the technician put on...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Foreign customer service
#944040
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We have a Kenmore Elite refrigerator that went out after only 5 years and we called Sears Home Services to come check it out. The tech did not even tell us what was wrong. All he could do is tell us what he thought it might be (the compressor and out of Freon). Then...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Sears home services
#940793
Reply to reviews
We bought a new Sears Kenmore refrigerator back on April 27, 2017. Order # 977988525. It was delivered on May 17th and we have had problems with it ever since. The unit at times will just stop running (we have had full loads of food spoil twice, over $200 !!). The...
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Product
Sears Home Services Refrigerator Repair
#925817
Reply to reviews
One wk before it was 1yr my frig stopped freezing.They ordered the part, it came, I called. Repairman came-wrong part. Two weeks, three-it has now been 6 wks. Complained and told them we wanted a new one--part still not in. Picked out the same one to be delivered the...
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Anonymous
Anonymous

I called Sears service for my money towards the loss of our freezer supplies and was told we were over the 30days. Well we weren't because the new one was delivered 7 wks lat...

1.9
Product
Sears Home Services Refrigerator Repair
I didn't like
  • No showed appointment and cannot reschedule it for eight days
  • Lack of responsiveness
#921341
Reply to reviews