Product: Sears Home Services Refrigerator Repair Clear all filters (105 of 105 reviews match)
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The great Sears repairs my refrigerator's ice maker on the !!/6/17 on 11/8/17 the ice maker quit working called on 11/10/17 A.M. they apologized and gave me an appointment on 11/13/15 between 8A.M. and 12P.M. said fine now at 6:17 P.M. after working hours they cancel...
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1.2
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Sears Home Services Refrigerator Repair
#1129421
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Since my refrigerator broke two months ago they have sent 7 technicians to my house and my refrigerator is still broken. Even though I have a medical emergency which I made very clear on my first call to the warranty department. Therefore, Instead of replacing the...
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1.0
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Sears Home Services Refrigerator Repair
#1124107
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I have contacted Sears regarding my refrigerator not cooling or freezing. A tech came out collected deductible and said it would be 2 days to get part. Well 4 days go by still had not heard from repair company. I had to call them tech said he was on the road. He is...
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Anonymous
Anonymous

Good luck I would get a refund on your contract and use another repair company. Rochester NY

1.0
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Sears Home Services Refrigerator Repair
#1118294
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Best thing to do is DO NOT buy any Sears (#sears) product and for NO reason ever call Sears Home Services ( #searshomeservices ) to work on anything you need fixed. They do not care and are not reliable. New appt is not for 12/16/2017 - because it is the earliest they...
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1.0
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Sears Home Services Refrigerator Repair
#1114260
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I purchased the merchandise on 9/26/17 and picked it up on 9/28/17 from Sears in Richmond VA.A 5-year protection plan was also purchased. Once installed it failed cooling down. Several phone call were placed to the 800-4MYHOME. Each time I was requested to wait time to...
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JerGer
JerGer

Update: In the meantime I got a call requesting me to move my service call to 10/25/17! After all that time requesting a sooner schedule, I guess they decided to push it away....

1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Rudness
  • No customer service
  • Do not pick up the phone during work hours
#1112592
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We purchased an Kenmore Elite refrigerator on June 1, 2016. We have problems with food either not being cold or freezing. 1st repairman said we had too much food in our fridge (seriously) but never actually looked at the fridge. I told him to leave. 2nd repairman said...
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Sears Home Services Refrigerator Repair
#1112520
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Are we in the Dark Ages? Reported Kenmore Elite refrigerator not working on 9/21 took two weeks to send a service person on Oct 5. Can't determine if it a circuit board or compressor. Ordered a new board at $600. will need to wait two more weeks for next service call...
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2.2
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Sears Home Services Refrigerator Repair
#1111281
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Sears came to my home to repair my refrigerator. The tech told us we needed a new compressor and it would cost $800. We declined since you can purchase a new one for $1000. The very same diagnosis was given to my son who has the same model. He also refused and fixed it...
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Anonymous
Anonymous

They always jack up the estimate then offer you 50% off the repair if you purchase a home warranty. Its one of there sales practices stay clear of them. Rochester NY

Product
Sears Home Services Refrigerator Repair
#1110275
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We purchased a Kenmore refrigerator last year which turned out to be an LG and it broke three weeks ago. We had Sears come out and the determined it was a bad compressor and since it was three weeks out of the one year warranty only the part was covered. Since the...
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Sears Home Services Refrigerator Repair
#1108003
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My Kenmore Elite refrigerator broke in July 2017. It is now the end of September and Sears still has not repaired the refrigerator or honored their warranty. I have missed four days of work, waiting for repairmen who never show up. When I call to complain, it's almost...
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Sears Home Services Refrigerator Repair
I didn't like
  • Very poor overall experience
  • Quality of product
  • Service and committment
#1107035
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