Product: Sears Home Services Refrigerator Repair Clear all filters (119 of 119 reviews match)
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Charged a bunch to not fix the problem.Technician rude and actually hung up on me. Technician lied that I cancelled follow-up appointment when in fact he didn't show up and called me after the time window. Technician said he could not fix the problem. Support staff...
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Anonymous
Anonymous

That’s how they run it contact the bbb and local news media. Rochester NY

1.2
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Feeling ripped off
  • Poor customer service
  • Lack of customer service
#1194694
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Sears Home Services is the WORST ever home repair service. We were sucked into their service when we bought a Kenmore refrigerator. For $49.-/month, they will send out a repair person if there’s a problem. Then there is a $75.- service fee for each visit, unless the...
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Anonymous
Anonymous

Contact your local news media and the bbb. I just read a article that Sears is looking to unleash the hidden value in home services. I can’t wait to see what that is, god help...

1.3
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Frustrating
  • Unhelpful
  • Scam
#1189059
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Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
Sears Home Services - Ripped off by Sears! Unbelievable!
I purchased a Kenmore Elite French door refrigerator 3 years ago. It stopped working Thanksgiving 2017. 10 plus weeks and six service calls later it still doesn’t work. Our corporate liaison, Sarah (only called me after a BBB complaint) now says Sears has spent a lot...
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Anonymous
Anonymous

Contact your local news media to do a story it will get you fast results. Rochester NY

1.6
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Can not fix it so replace the darn thing now
#1182036
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I have called Sears Home Warranty Repair multiple times over the last 6 months for the same problem - leaking refrigerator ice maker. Each time the technician "thinks" the problem is something different. Now Sears refuses to honor the repair as a recall even though the...
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1.4
Product
Sears Home Services Refrigerator Repair
#1181043
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I had a fridge ‘repaired’ in Sept 2017, it was not fixed.Service person came back, ordered parts. Parts arrived within two weeks. I’ve had 6 appointments since then, some I received confirmation calls on, some not. No one showed up nor called nor texted to let me know...
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1.0
Product
Sears Home Services Refrigerator Repair
#1177494
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I purchased a Kenmore Elite refrigerator and extended warranty less than 2 years ago. I woke up on 1/11/18 to the food in my freezer completely defrosted and a fridge that was semi cold. First service appointment set for 1/15 was rescheduled to 1/24. I was given...
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Anonymous
Anonymous

Here is a number for a local manager, his name is Tom Hoyser 716-570-1391 I would also contact him and see what he can do. Rochester NY

Anonymous
Anonymous

You are only at the beginning of a long nightmare, Do yourself and all Sears consumers a favor and contact your local news media. They will help you get fast results. Rocheste...

1.0
Product
Sears Home Services Refrigerator Repair
#1175651
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My refrigerator broke. A repairman came out (after waiting for 3 weeks). He said it was fixed. It wasn't. I made another appointment. Another 3 week wait. Another repairman came out. We were told parts needed to be ordered. The repairman ordered them and made an...
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Anonymous
Anonymous

Contact your local news media to get results. It has been working for many customers google is full of stories. Rochester ny

1.0
Product
Sears Home Services Refrigerator Repair
I liked
  • Repairman was competent and professional
I didn't like
  • Absurd amount of time required to wait for an appointment
#1166619
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Elite Kenmore Refr. Dec 11th service man came out stating needs compressor, order parts, Dec 19th repaired, frig still not working, called, another apt for serv man on Dec 22nd, was told compressor defective, ordered parts again & suggested to replace condenser too,...
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Product
Sears Home Services Refrigerator Repair
#1162233
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Repair to ice maker sorted in Oct with complaint now they cancelled my appointment to finally repair it because they said first that they ordered part to be delivered to their office for the tech but not arrived and low and behold I am holding it in my hand then...
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1.9
Product
Sears Home Services Refrigerator Repair
I liked
  • Tech
I didn't like
  • Company
#1151646
Reply to reviews
I hope a Class Action suit is pursued.Count me in! Our Sear's purchased Samsung fridge stopped cooling intermittently mid Oct. Two service appts and they finally replaced the condenser. That was a month without a fridge. The new condenser worked for two weeks and went...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Scheduled one appointment and then they canceled
#1148681
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