Product: Sears Home Services Refrigerator Repair Clear all filters (93 of 93 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Best thing to do is DO NOT buy any Sears (#sears) product and for NO reason ever call Sears Home Services ( #searshomeservices ) to work on anything you need fixed. They do not care and are not reliable. New appt is not for 12/16/2017 - because it is the earliest they...
Read more
1.0
Product
Sears Home Services Refrigerator Repair
#1114260
Reply to reviews
I purchased the merchandise on 9/26/17 and picked it up on 9/28/17 from Sears in Richmond VA.A 5-year protection plan was also purchased. Once installed it failed cooling down. Several phone call were placed to the 800-4MYHOME. Each time I was requested to wait time to...
Read more
JerGer
JerGer

Update: In the meantime I got a call requesting me to move my service call to 10/25/17! After all that time requesting a sooner schedule, I guess they decided to push it away....

1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Rudness
  • False advertising
  • No customer service
#1112592
Reply to reviews
We purchased an Kenmore Elite refrigerator on June 1, 2016. We have problems with food either not being cold or freezing. 1st repairman said we had too much food in our fridge (seriously) but never actually looked at the fridge. I told him to leave. 2nd repairman said...
Read more
Product
Sears Home Services Refrigerator Repair
#1112520
Reply to reviews

Sears Home Services Refrigerator Repair Review

#974878
We have a Kenmore Elite that Sears can not seem to fix 18months old $3200 refrigertor! Sears could care less that I have been without a refrigerator for almost 2 months! We have been give the run around by Sears horrible customer care! I will let everyone I know what we've been through and will Never Buy From Sears Again!
Comment
Show

Sears Home Services Refrigerator Repair Review

#953477
1.0
Details
2 cancelled repair appointments my refrigerator has been waiting Over a month for service. No Saturday appointments. No satisfaction. No action. They could care less. My next rescheduled is next Friday
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

Sears Home Services Refrigerator Repair Review

#918301
2 hours late and overcharged after they told my wife additional services were needed. She agreed so they would start and hopefully be out of our house by 9pm, on a school night. Maybe if they ever showed up on time they would be better received? ? ( and the fridge is still leaking, $250 later??)
Comment
Show

Sears Home Services Refrigerator Repair Review

#890497
1.0
Details
How many times does a technician have to come out to service the same refrigerator before I get another one? I have had the Sears warranty on my refrigerator since day one. They have come to repair at least 6 times. Now we're are on #7. They come after a week, then have to order parts...now it's another week to 10 days. Let's see one of them live without a refrig for 2+ weeks
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
Are we in the Dark Ages? Reported Kenmore Elite refrigerator not working on 9/21 took two weeks to send a service person on Oct 5. Can't determine if it a circuit board or compressor. Ordered a new board at $600. will need to wait two more weeks for next service call...
Read more
2.2
Product
Sears Home Services Refrigerator Repair
#1111281
Reply to reviews
Sears came to my home to repair my refrigerator. The tech told us we needed a new compressor and it would cost $800. We declined since you can purchase a new one for $1000. The very same diagnosis was given to my son who has the same model. He also refused and fixed it...
Read more
Anonymous
Anonymous

They always jack up the estimate then offer you 50% off the repair if you purchase a home warranty. Its one of there sales practices stay clear of them. Rochester NY

Product
Sears Home Services Refrigerator Repair
#1110275
Reply to reviews
We purchased a Kenmore refrigerator last year which turned out to be an LG and it broke three weeks ago. We had Sears come out and the determined it was a bad compressor and since it was three weeks out of the one year warranty only the part was covered. Since the...
Read more
Product
Sears Home Services Refrigerator Repair
#1108003
Reply to reviews
My Kenmore Elite refrigerator broke in July 2017. It is now the end of September and Sears still has not repaired the refrigerator or honored their warranty. I have missed four days of work, waiting for repairmen who never show up. When I call to complain, it's almost...
Read more
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Service and committment
  • Very poor overall experience
  • Service
#1107035
Reply to reviews
I had a tech scheduled to come to my house on 9-15 from 1p to 5p to fix my refrigerator. At 3p the tech (Vince, I think) called to let me know he was running late. He arrived at 6:45 and replaced a control board charged me $537.86 and left all in about 20 min. The...
Read more
Product
Sears Home Services Refrigerator Repair
#1103926
Reply to reviews
Called to have 2yr old kenmore frige repaired, had apointment on sep 15 that no tecnican, showed up for, call said sefvice was complited, nope it was not. So had to make another apointment for sept 20th, they better show up, i will be out of my frige for 12 days by...
Read more
1.0
Product
Sears Home Services Refrigerator Repair
#1101626
Reply to reviews
Sears Home Services - New Kenmore "Elite" Fridge..
This company cannot get it right...Dropped our original fridge going down the stairs, damaged the new one coming up the stairs.... refused and they replaced it with a New one that was damage on the door with the glass filler... they sent a freezer door.... HELLO.......
Read more
Product
Sears Home Services Refrigerator Repair
#1101387
Reply to reviews