Product: Sears Home Services Refrigerator Repair Clear all filters (80 of 80 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I have been without a refrigerator for almost four weeks. When the problem was reported, service was provided in three days. However, I was told that the parts needed to be ordered. A week later, technicians returned to repair and discovered that another part was...
Read more
Anonymous
Anonymous

That is how sears provides service cancell the call and use someone else. Rochester NY

Product
Sears Home Services Refrigerator Repair
I liked
  • Technicians were professional and polite
I didn't like
  • How long it is taking for repair
#1094603
Reply to reviews
My 2014 Kenmore quit working the 2nd time in the last 7 months on July 28, 2017, and I called for Sears repair. I got a repairman to look at it on Aug 10th 13 days later, to show up sometime between 8am to 5pm. I'm told the compressor has gone out again, and parts will...
Read more
Anonymous
Anonymous

I would contact the bbb and the news media. This is how sears operates their business. The worst part is if you have had two compressor failures the first install was probably...

1.4
Product
Sears Home Services Refrigerator Repair
#1092474
Reply to reviews
Appointment for maintenance on refrigerator was for Friday, 8/18/17 from Noon-5pm. Got a call a little after 5pm from a service person who asked if the appointment was for yearly maintenance and was there anything wrong with it. I said no, except that a bulb was out....
Read more
1.0
Product
Sears Home Services Refrigerator Repair
#1091024
Reply to reviews

Sears Home Services Refrigerator Repair Review

#953477
1.0
Details
2 cancelled repair appointments my refrigerator has been waiting Over a month for service. No Saturday appointments. No satisfaction. No action. They could care less. My next rescheduled is next Friday
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

Sears Home Services Refrigerator Repair Review

#918301
2 hours late and overcharged after they told my wife additional services were needed. She agreed so they would start and hopefully be out of our house by 9pm, on a school night. Maybe if they ever showed up on time they would be better received? ? ( and the fridge is still leaking, $250 later??)
Comment
Show

Sears Home Services Refrigerator Repair Review

#890497
1.0
Details
How many times does a technician have to come out to service the same refrigerator before I get another one? I have had the Sears warranty on my refrigerator since day one. They have come to repair at least 6 times. Now we're are on #7. They come after a week, then have to order parts...now it's another week to 10 days. Let's see one of them live without a refrig for 2+ weeks
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

Sears Home Services Refrigerator Repair Review

#819585
After rescheduling from @Sears, we now will have to wait until April 5 for fridge repair. At that point, we will have been without a refrigerator for over a month!! After a lifetime of Kenmore loyalty, we will never buy another Sears appliance!!
Comment
Show
2 YEAR OLD KENMORE ELITE FRIDGE DOSENT KEEP COLD . HAVE SERVICE AGREEMENT A JOKE TECHS CAN'T FIX IT AFTER 5 TRIES. CANCELED APPT. 1 1/2 MONTHS NO FRIDGE AND DEALING WITH THIS INCOMPETENT SEARS. WILL NOT GIVE ME A NEW FRIDGE, AGREEMENT HAS A LOT OF LITTLE LIES IN IT....
Read more
Anonymous
Anonymous

You can call and get a refund on your contract. The service techs they send are salesman not repairman. Call the bbb and news media good luck. Rochester NY

Product
Sears Home Services Refrigerator Repair
#1085453
Reply to reviews
SEARS is by far the absolute worse customer service I have ever received! I will NEVER purchase anything from them again! I have an inoperable refrigerator that was called in for repair Oct 2016. Less than a year later the same problem occurred. We called in the...
Read more
Anonymous
Anonymous

Contact the bbb and news media Rochester NY

Product
Sears Home Services Refrigerator Repair
#1078831
Reply to reviews
July 3rd called for appointment to repair refrigerator. July 13th tech came and ordered a new compressor and ice maker. Gave me a return date of July 27th for the repair. July 15th received an email from Sears to reschedule the July 27th appointment. July 17th called...
Read more
Product
Sears Home Services Refrigerator Repair
#1077035
Reply to reviews
Serviceman came out last week, could not fix the fridge- did not have access to a Kenmore part...Really? Part was ordered and another appointment scheduled for today. They did not show and was told yes you have an appointment but there are no service techs available so...
Read more
Anonymous
Anonymous

Your screwed with sears call the bbb and news media. Rochester NY

1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Being lied to and appointments cancelled
#1076602
Reply to reviews
When we first got it the freezer didn't work. It took 3 service calls over several weeks to get it fixed. They replaced parts that according to the next repairman didn't need to be replaced. They finally fixed it and now the refrigerator compartment doesn't get cold...
Read more
Anonymous
Sears Sucks

Yeah, Sears refrigerators suck. We bought one a couple of years ago and it started malfunctioning less than a year. What happens is that it develops a thick sheet of ice at th...

Product
Sears Home Services Refrigerator Repair
#1071991
Reply to reviews
The ice maker on my Kenmore Elite refrigerator would not turn back on after being turned off for several months. Made a Tuesday service appointment which was later than I wanted. The tech showed up on time. nice guy. Iraq vet. He "re-energized" the ice maker which got...
Read more
1.1
Product
Sears Home Services Refrigerator Repair
I liked
  • Polite and friendly repairmen
  • Technician
I didn't like
  • Customer service rep
  • No one with athority
#1064424
Reply to reviews
From what I read now, I waited what seems to be the standard week to get emergency service for my side-by-side refrigerator /freezer, but, what seems to be now standard sears service, nobody showed up. Just received text rescheduling service. ...to next week...8 to 5...
Read more
Anonymous
Dr. Jack

When I checked around I found an A+ rating at BBB. This does not make sense to me bsed on the roughly thousand complains I have found about Sears (lack of) Home Service. File ...

Anonymous
Anonymous

You won't get anywhere with anyone at sears. Contact the bbb and news media. I would also cancel your contract and get a refund. In the end you will be glad you did. Rochester...

1.1
Product
Sears Home Services Refrigerator Repair
#1058881
Reply to reviews