Manufacturer: Sears Home Services Category: Repair Clear all filters (66 of 66 reviews match)
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Our Kenmore Elite refrigerator that we bought on Black Friday 2016 was delivered on 12/05/2016, broke on 03/26/2017, a Sunday night. Called Sears Home Services the next morning to have a technician come out to look at it. Technician came out on the morning of...
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Anonymous
Anonymous

Defiantly contact the news it's time sears pays for all there shady practices. Rochester ny

Product
Sears Home Services Refrigerator Repair
#1033936
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I scheduled a repair appointment to have my Kenmore Elite refrigerator repaired (2/25/17) and the technician was a no show even though he said he did. I re-scheduled a second appointment (3/10/17) and again he was a no show and claimed he did show up at my house. 3...
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Anonymous
Lori Slembarski

Same issue here. .. waited all day for him to show... He even called and said he would come. 10 hours of waiting. No technician. Ridiculous!

2.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Entire experience
#1019375
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Sears Home Services - Sears does not want to repair my refrigarator
I bought a refrigerator on Sears in June 2016 in Coral Springs, FL. The icemaker does work. Sears has sent repair men to my house 6 or 7 times. They have replaced the icemaker two. They also repaired wires. The icemaker does not make any ice whatsoever. And this last...
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2.3
Product
Sears Home Services Refrigerator Repair
#1006023
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Sears Home Services Refrigerator Repair Review

#953477
1.0
2 cancelled repair appointments my refrigerator has been waiting Over a month for service. No Saturday appointments. No satisfaction. No action. They could care less. My next rescheduled is next Friday
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Sears Home Services Refrigerator Repair Review

#918301
2 hours late and overcharged after they told my wife additional services were needed. She agreed so they would start and hopefully be out of our house by 9pm, on a school night. Maybe if they ever showed up on time they would be better received? ? ( and the fridge is still leaking, $250 later??)
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Sears Home Services Refrigerator Repair Review

#890497
1.0
How many times does a technician have to come out to service the same refrigerator before I get another one? I have had the Sears warranty on my refrigerator since day one. They have come to repair at least 6 times. Now we're are on #7. They come after a week, then have to order parts...now it's another week to 10 days. Let's see one of them live without a refrig for 2+ weeks
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Sears Home Services Refrigerator Repair Review

#819585
After rescheduling from @Sears, we now will have to wait until April 5 for fridge repair. At that point, we will have been without a refrigerator for over a month!! After a lifetime of Kenmore loyalty, we will never buy another Sears appliance!!
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Every appliance in our kitchen came from Sears plus laundry room.In last 5 years have had to get Sears repair out for troubles. A frickin' nightmare to say the least!!!! They are totally inept, the Customer Service Reps are unsympathetic and could care less that you...
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1.9
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Repair
  • Quality of product
#1001465
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I chatted with a sears rep online and gave him the error code refrigerator was giving. He knew the problem was with the main board. A week later when the repairman showed up, no main board. Tell the repairman the error code, he says the problem is the main board. He...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Sears repair
#997071
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Said he'd planned to replace motor but it had started to work so he didn't. Replaced it now but told me not to call again til 30 days pass so they'd have to replace it under warranty. It stopped right away. I called next day and she told me that initial repair had 190...
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Product
Sears Home Services Refrigerator Repair
I didn't like
  • Zero service
  • Time being taken advantage of
#987781
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Sears Home Services - Sears Service BEWARE!!!
Sears Home Services - Sears Service BEWARE!!!
I was having a problem with my Samsung refrigerator once again with it freezing up the fridge section and the fan was hitting the built up ice. I called Sears for a n appointment with their tech to come Diagnose and repair the issue. SEARS sent a third party to my...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Lack of repair knowledge
  • Repair technicians
  • Customer service
#983284
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Almost three moths later, countless times off of work and 12 visits from Sears Repair has still left us without a refrigerator despite having special needs children. This situation has been a disaster. We call AHS and get every excuse to not remedy the situation. A...
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1.1
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Poor customer service
  • Lack of communication between vendor and ahs
#957026
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I scheduled a service call for my refrigerator 10 days ago. Sears sent me an email yesterday at 5 pm reminding me of today's scheduled service. Wife stayed home all day as the arrival window was 8 am to 5 pm. At 5:45 today I called the service phone number and...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Tech or service
#956988
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Have an 8 year old Kenmore refrigerator from Sears that started to leak. Had a technician come and within 30 seconds said that the plastic part could not be fixed. Tonight the Service Department called to check on my satisfaction and told me that the technician put on...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Foreign customer service
#944040
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