Manufacturer: Sears Home Services Category: Repair Clear all filters (54 of 54 reviews match)
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We bought a new Sears Kenmore refrigerator back on April 27, 2017. Order # 977988525. It was delivered on May 17th and we have had problems with it ever since. The unit at times will just stop running (we have had full loads of food spoil twice, over $200 !!). The...
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One wk before it was 1yr my frig stopped freezing.They ordered the part, it came, I called. Repairman came-wrong part. Two weeks, three-it has now been 6 wks. Complained and told them we wanted a new one--part still not in. Picked out the same one to be delivered the...
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Anonymous

Anonymous I called Sears service for my money towards the loss of our freezer supplies and was told we were over the 30days. Well we weren't because the new one was delivered 7 wks lat...

1.9
I didn't like
  • Lack of responsiveness
  • No showed appointment and cannot reschedule it for eight days
#921341
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I made an appointment for a repair of a less than two year old freezer 2 1/2 weeks ahead of my repair date.The day before I got a recorded message confirming the time of the repair. (They blocked out a four hour window from 8:00 a.m. To 12:00 p.m.) I took the morning...
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Sears Home Services Refrigerator Repair Review

#918301
2 hours late and overcharged after they told my wife additional services were needed. She agreed so they would start and hopefully be out of our house by 9pm, on a school night. Maybe if they ever showed up on time they would be better received? ? ( and the fridge is still leaking, $250 later??)
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Sears Home Services Refrigerator Repair Review

#890497
1.0
How many times does a technician have to come out to service the same refrigerator before I get another one? I have had the Sears warranty on my refrigerator since day one. They have come to repair at least 6 times. Now we're are on #7. They come after a week, then have to order parts...now it's another week to 10 days. Let's see one of them live without a refrig for 2+ weeks
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Sears Home Services Refrigerator Repair Review

#819585
After rescheduling from @Sears, we now will have to wait until April 5 for fridge repair. At that point, we will have been without a refrigerator for over a month!! After a lifetime of Kenmore loyalty, we will never buy another Sears appliance!!
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We bought a Kenmore Elite Refrigerator 3 years ago. The compressor went out on us. We have been without a fridge for 6 weeks after 3 failed attempts for outsourced technicians now showing up for the scheduled appointment, showing up but incapable of doing the work,...
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I didn't like
  • Product or service
  • Junk products
  • Poor followup
#911049
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My mother called them last week because of a water leak behind her refrigerator. Guy shows up and before he even looked at it, he tells her that she really needs a new refrigerator because its over 5 years old. Wait, it gets better.... Then he pulls out the...
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3.8
I didn't like
  • Repair technitian
  • Customer service rep
  • Management staff
#902611
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Had repair scheduled btwn 10-2, service gentleman called at 11:45 to say he would be here btwn 12-2, 2:20 no show.Called customer service and they told me now btwn 3-5. After serv man comes they need to order parts that won't be here for 7 days. After paying for this I...
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I didn't like
  • Overcharged same part cheaper on sears website
  • Sears customer solutions department
#892831
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Our Refrigerator went out over the weekend. We scheduled an appointment with Sears and had to wait till Tuesday (Window 1-5). Got a call @ 6 letting us know they couldn't make it. My wife had to book out all her clients for the entire afternoon = Lost income!! We...
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1.0
I didn't like
  • Poor follow up
  • Did not show for repair appointment
#890642
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Totally disappointed with the subcontractor SEARS sent to my home to repair my refrigerator. When I paid for my warranty, I expected the same type of quality service I was guaranteed by the sales rep. The repair window was between 8 am-12 noon. The repairman arrives at...
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2.1
I didn't like
  • Scheduling
  • Bad customer service
  • Customer service
#889588
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I am writing this review as I now have spoken with Sears 4 times today each time more frustrating and am on hold AGAIN.They are trying to resolve my issue. Anyway, I will not bore you with all the details, but my advice to anyone is to stay away from Sears products....
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You would think he could call my phone had he actually come on my porch and was interested in taking care of my Kenmore. I will not use these p.o.s. people ever again. I will call a local repair man that answers his own phone and gives a *** about customer service. ...
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1.0
I liked
  • Zero turn
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
#863578
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