Manufacturer: Sears Home Services Category: Repair Clear all filters (49 of 49 reviews match)
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We bought a Kenmore Elite Refrigerator 3 years ago. The compressor went out on us. We have been without a fridge for 6 weeks after 3 failed attempts for outsourced technicians now showing up for the scheduled appointment, showing up but incapable of doing the work,...
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I didn't like
  • Poor followup
  • Junk products
  • Product or service
#911049
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My mother called them last week because of a water leak behind her refrigerator. Guy shows up and before he even looked at it, he tells her that she really needs a new refrigerator because its over 5 years old. Wait, it gets better.... Then he pulls out the...
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3.8
I didn't like
  • Customer service rep
  • Management staff
  • Repair technitian
#902611
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Had repair scheduled btwn 10-2, service gentleman called at 11:45 to say he would be here btwn 12-2, 2:20 no show.Called customer service and they told me now btwn 3-5. After serv man comes they need to order parts that won't be here for 7 days. After paying for this I...
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I didn't like
  • Overcharged same part cheaper on sears website
  • Sears customer solutions department
#892831
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Sears Home Services Refrigerator Repair Review

#819585
After rescheduling from @Sears, we now will have to wait until April 5 for fridge repair. At that point, we will have been without a refrigerator for over a month!! After a lifetime of Kenmore loyalty, we will never buy another Sears appliance!!
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Our Refrigerator went out over the weekend. We scheduled an appointment with Sears and had to wait till Tuesday (Window 1-5). Got a call @ 6 letting us know they couldn't make it. My wife had to book out all her clients for the entire afternoon = Lost income!! We...
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1.0
I didn't like
  • Did not show for repair appointment
  • Poor follow up
#890642
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Totally disappointed with the subcontractor SEARS sent to my home to repair my refrigerator. When I paid for my warranty, I expected the same type of quality service I was guaranteed by the sales rep. The repair window was between 8 am-12 noon. The repairman arrives at...
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2.1
I didn't like
  • Careless attitude from staff
  • Customer service
  • Bad customer service
#889588
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I am writing this review as I now have spoken with Sears 4 times today each time more frustrating and am on hold AGAIN.They are trying to resolve my issue. Anyway, I will not bore you with all the details, but my advice to anyone is to stay away from Sears products....
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You would think he could call my phone had he actually come on my porch and was interested in taking care of my Kenmore. I will not use these p.o.s. people ever again. I will call a local repair man that answers his own phone and gives a *** about customer service. ...
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1.0
I liked
  • Zero turn
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
#863578
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2 weeks ago, I called Sears Home Services to replace a broken water dispense lever. I was told that the Repair Man would arrive within 3 business days, between the hours of 1 to 7 PM. Waited all afternoon, and no one showed up. By 6 P.M. I called Sears and was told...
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Here is the bottom line if you have a motor that fails every 6 months it might be worth otherwise it is waste of money. This is a big scam, why would you pay $560 ( 39.99X12 + $60per visit) to get your fridge motor insurance. In worst case situation you pay at the max...
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Anonymous

Anonymous Can one cancelled this contract? I paid the $39.99 and the tech charged $59, not the 60 plus the part a gasket for my washer, $245 , because even that I paid the first month ...

We have been having major electrical issues with our refrigerator since Thanksgiving (4.5 months ago!) and when the Sears technician came out, they said they needed to replace one of the circuit boards. Upon this we had to first wait for the circuit board to arrive and...
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2.3
I liked
  • Quickness to getting someone on the phone
I didn't like
  • Never showed for appointments and wasted hours of my time
#823988
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