Manufacturer: Sears Home Services Category: Repair Clear all filters (73 of 73 reviews match)
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Called to have 2yr old kenmore frige repaired, had apointment on sep 15 that no tecnican, showed up for, call said sefvice was complited, nope it was not. So had to make another apointment for sept 20th, they better show up, i will be out of my frige for 12 days by...
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1.0
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Sears Home Services Refrigerator Repair
#1101626
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Sears Home Services - New Kenmore "Elite" Fridge..
This company cannot get it right...Dropped our original fridge going down the stairs, damaged the new one coming up the stairs.... refused and they replaced it with a New one that was damage on the door with the glass filler... they sent a freezer door.... HELLO.......
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Sears Home Services Refrigerator Repair
#1101387
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So my refrigerator just made a year old on August 30th of this year. It stopped cooling around August 11th, I called Sears to have it repaired and the next appointment wasn't until August 23rd between 1 and 5pm. Around 6pm on August 23rd the repairman calls to ask me...
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1.9
Product
Sears Home Services Refrigerator Repair
I liked
  • Sales people were nice
I didn't like
  • Sears home services
  • Long wait to have an appliance repaired
#1097202
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Sears Home Services - Wrong diagnosis, no Sears accountability

#1050444
1.0
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The tedh said the varing fridge temp was due to a malfuntioning regulator which is easy to purchase and replace. I was happy to pay the $99 diagnositic fee. The part, ordered from Sears, using the number provided by the tech, did not fix the problem. Sears would not send the tech out to better diagnosis the fridge unless I paid again! Silly Sears, bye bye.
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Sears Home Services Refrigerator Repair Review

#1032951
1.3
Details
Repairman did not show up. Sears did not try to reschedule until I personally contacted them. No customer appreciation for having to take a day off work or lose money. Appointment made one week out. Sears confirmed appointment day prior. Sears did not show up. Complete waste and refrigerator still is not working properly. Better to use companies you can count on.
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Sears Home Services Refrigerator Repair Review

#1027809
I will not EVER purchase any appliance again. I have had them out 4 times and now have another one scheduled to fix my refrigerator which is still under warranty. The service people are from A &E and they useless. They are not technicians they are parts replacers. I am done with Sears and am going to turn this over to tv media. Some more bad publicity for SEARS.
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Sears Home Services Refrigerator Repair Review

#974878
We have a Kenmore Elite that Sears can not seem to fix 18months old $3200 refrigertor! Sears could care less that I have been without a refrigerator for almost 2 months! We have been give the run around by Sears horrible customer care! I will let everyone I know what we've been through and will Never Buy From Sears Again!
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I purchased a Sears Home Service warranty for my refrigerator. The unit quit working so I call for a technician. One is scheduled and I *** work and go home. When the technician arrives, he does not have the tools to work on the unit and spends two hours going to the...
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Anonymous
Anonymous

Pathetic is a nice word for them call and get a refund on your warranty. Also contact the bbb and the news media. Rochester NY

1.3
Product
Sears Home Services Refrigerator Repair
#1096929
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I have been without a refrigerator for almost four weeks. When the problem was reported, service was provided in three days. However, I was told that the parts needed to be ordered. A week later, technicians returned to repair and discovered that another part was...
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Anonymous
Anonymous

That is how sears provides service cancell the call and use someone else. Rochester NY

Product
Sears Home Services Refrigerator Repair
I liked
  • Technicians were professional and polite
I didn't like
  • How long it is taking for repair
#1094603
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My 2014 Kenmore quit working the 2nd time in the last 7 months on July 28, 2017, and I called for Sears repair. I got a repairman to look at it on Aug 10th 13 days later, to show up sometime between 8am to 5pm. I'm told the compressor has gone out again, and parts will...
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Anonymous
Anonymous

I would contact the bbb and the news media. This is how sears operates their business. The worst part is if you have had two compressor failures the first install was probably...

1.4
Product
Sears Home Services Refrigerator Repair
#1092474
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Appointment for maintenance on refrigerator was for Friday, 8/18/17 from Noon-5pm. Got a call a little after 5pm from a service person who asked if the appointment was for yearly maintenance and was there anything wrong with it. I said no, except that a bulb was out....
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1.0
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Sears Home Services Refrigerator Repair
#1091024
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2 YEAR OLD KENMORE ELITE FRIDGE DOSENT KEEP COLD . HAVE SERVICE AGREEMENT A JOKE TECHS CAN'T FIX IT AFTER 5 TRIES. CANCELED APPT. 1 1/2 MONTHS NO FRIDGE AND DEALING WITH THIS INCOMPETENT SEARS. WILL NOT GIVE ME A NEW FRIDGE, AGREEMENT HAS A LOT OF LITTLE LIES IN IT....
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Anonymous
Anonymous

You can call and get a refund on your contract. The service techs they send are salesman not repairman. Call the bbb and news media good luck. Rochester NY

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Sears Home Services Refrigerator Repair
#1085453
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SEARS is by far the absolute worse customer service I have ever received! I will NEVER purchase anything from them again! I have an inoperable refrigerator that was called in for repair Oct 2016. Less than a year later the same problem occurred. We called in the...
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Anonymous
Anonymous

Contact the bbb and news media Rochester NY

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Sears Home Services Refrigerator Repair
#1078831
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July 3rd called for appointment to repair refrigerator. July 13th tech came and ordered a new compressor and ice maker. Gave me a return date of July 27th for the repair. July 15th received an email from Sears to reschedule the July 27th appointment. July 17th called...
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Sears Home Services Refrigerator Repair
#1077035
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