Product: Sears Home Services Refrigerator Repair Clear all filters (86 of 86 reviews match)
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Had them out to replace a ice maker in my 6 yr old fridge...The man gave me a price...I had a 20@ off coupon...paid the deposit to have the item shipped to my home...he came a week later asked how I wanted to pay, told his discover...(original deposit on...
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1.8
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Sears Home Services Refrigerator Repair
#1131755
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The great Sears repairs my refrigerator's ice maker on the !!/6/17 on 11/8/17 the ice maker quit working called on 11/10/17 A.M. they apologized and gave me an appointment on 11/13/15 between 8A.M. and 12P.M. said fine now at 6:17 P.M. after working hours they cancel...
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1.2
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Sears Home Services Refrigerator Repair
#1129421
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Since my refrigerator broke two months ago they have sent 7 technicians to my house and my refrigerator is still broken. Even though I have a medical emergency which I made very clear on my first call to the warranty department. Therefore, Instead of replacing the...
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1.0
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Sears Home Services Refrigerator Repair
#1124107
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Sears Home Services - Wrong diagnosis, no Sears accountability

#1050444
1.0
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The tedh said the varing fridge temp was due to a malfuntioning regulator which is easy to purchase and replace. I was happy to pay the $99 diagnositic fee. The part, ordered from Sears, using the number provided by the tech, did not fix the problem. Sears would not send the tech out to better diagnosis the fridge unless I paid again! Silly Sears, bye bye.
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Sears Home Services Refrigerator Repair Review

#1032951
1.3
Details
Repairman did not show up. Sears did not try to reschedule until I personally contacted them. No customer appreciation for having to take a day off work or lose money. Appointment made one week out. Sears confirmed appointment day prior. Sears did not show up. Complete waste and refrigerator still is not working properly. Better to use companies you can count on.
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Sears Home Services Refrigerator Repair Review

#1027809
I will not EVER purchase any appliance again. I have had them out 4 times and now have another one scheduled to fix my refrigerator which is still under warranty. The service people are from A &E and they useless. They are not technicians they are parts replacers. I am done with Sears and am going to turn this over to tv media. Some more bad publicity for SEARS.
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Sears Home Services Refrigerator Repair Review

#974878
We have a Kenmore Elite that Sears can not seem to fix 18months old $3200 refrigertor! Sears could care less that I have been without a refrigerator for almost 2 months! We have been give the run around by Sears horrible customer care! I will let everyone I know what we've been through and will Never Buy From Sears Again!
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I have contacted Sears regarding my refrigerator not cooling or freezing. A tech came out collected deductible and said it would be 2 days to get part. Well 4 days go by still had not heard from repair company. I had to call them tech said he was on the road. He is...
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Anonymous
Anonymous

Good luck I would get a refund on your contract and use another repair company. Rochester NY

1.0
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Sears Home Services Refrigerator Repair
#1118294
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Best thing to do is DO NOT buy any Sears (#sears) product and for NO reason ever call Sears Home Services ( #searshomeservices ) to work on anything you need fixed. They do not care and are not reliable. New appt is not for 12/16/2017 - because it is the earliest they...
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1.0
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Sears Home Services Refrigerator Repair
#1114260
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I purchased the merchandise on 9/26/17 and picked it up on 9/28/17 from Sears in Richmond VA.A 5-year protection plan was also purchased. Once installed it failed cooling down. Several phone call were placed to the 800-4MYHOME. Each time I was requested to wait time to...
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JerGer
JerGer

Update: In the meantime I got a call requesting me to move my service call to 10/25/17! After all that time requesting a sooner schedule, I guess they decided to push it away....

1.0
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Sears Home Services Refrigerator Repair
I didn't like
  • Poor product quality
  • No customer service
  • Rudness
#1112592
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We purchased an Kenmore Elite refrigerator on June 1, 2016. We have problems with food either not being cold or freezing. 1st repairman said we had too much food in our fridge (seriously) but never actually looked at the fridge. I told him to leave. 2nd repairman said...
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Sears Home Services Refrigerator Repair
#1112520
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Are we in the Dark Ages? Reported Kenmore Elite refrigerator not working on 9/21 took two weeks to send a service person on Oct 5. Can't determine if it a circuit board or compressor. Ordered a new board at $600. will need to wait two more weeks for next service call...
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2.2
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Sears Home Services Refrigerator Repair
#1111281
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Sears came to my home to repair my refrigerator. The tech told us we needed a new compressor and it would cost $800. We declined since you can purchase a new one for $1000. The very same diagnosis was given to my son who has the same model. He also refused and fixed it...
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Anonymous
Anonymous

They always jack up the estimate then offer you 50% off the repair if you purchase a home warranty. Its one of there sales practices stay clear of them. Rochester NY

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Sears Home Services Refrigerator Repair
#1110275
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We purchased a Kenmore refrigerator last year which turned out to be an LG and it broke three weeks ago. We had Sears come out and the determined it was a bad compressor and since it was three weeks out of the one year warranty only the part was covered. Since the...
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Sears Home Services Refrigerator Repair
#1108003
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