Sears Home Services Refrigerator Repair Reviews

1.8
(19 reviews)
Service Scheduling
Product or Service Quality
Price Affordability
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Have an 8 year old Kenmore refrigerator from Sears that started to leak. Had a technician come and within 30 seconds said that the plastic part could not be fixed. Tonight the Service Department called to check on my satisfaction and told me that the technician put on the service order that the refrigerator was not fixed due to customer not having insurance to cove it. Went and bought a new one.....not another Kenmore! Now I don't know if the...
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1.0
I didn't like
  • Foreign customer service
#944040
We have a Kenmore Elite refrigerator that went out after only 5 years and we called Sears Home Services to come check it out. The tech did not even tell us what was wrong. All he could do is tell us what he thought it might be (the compressor and out of Freon). Then he told us to know for sure it would cost $700 to test it. WHAT? So what was the purpose of you coming to my house? Then we went on to try to talk to customer service about what...
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1.0
I didn't like
  • Sears home services
#940793
We bought a new Sears Kenmore refrigerator back on April 27, 2017. Order # 977988525. It was delivered on May 17th and we have had problems with it ever since. The unit at times will just stop running (we have had full loads of food spoil twice, over $200 !!). The first repair person who came out said it was the panel that needed to replaced. There wasn't one in stock so it had to be ordered and sent to our residence. A week later UPS delivered...
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One wk before it was 1yr my frig stopped freezing.They ordered the part, it came, I called. Repairman came-wrong part. Two weeks, three-it has now been 6 wks. Complained and told them we wanted a new one--part still not in. Picked out the same one to be delivered the following Fri. between 1-3. Got a call--truck broke down be here Sat morning. We called for a time, "Oh that won't be delivered till next Wed because we don't have one". Lost all...
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1.9
I didn't like
  • No showed appointment and cannot reschedule it for eight days
  • Lack of responsiveness
#921341
I made an appointment for a repair of a less than two year old freezer 2 1/2 weeks ahead of my repair date.The day before I got a recorded message confirming the time of the repair. (They blocked out a four hour window from 8:00 a.m. To 12:00 p.m.) I took the morning off work. I called the repair number as the four hour window began to evaporate. The customer service rep (who barely spoke English) informed me that they would be here between...
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We bought a Kenmore Elite Refrigerator 3 years ago. The compressor went out on us. We have been without a fridge for 6 weeks after 3 failed attempts for outsourced technicians now showing up for the scheduled appointment, showing up but incapable of doing the work, showing up after the scheduled window and saying they were unable to complete the work. We have heard everything from failed computer systems to miscommunication and total lies. DON'T...
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I didn't like
  • Product or service
  • Poor followup
  • Junk products
#911049
My mother called them last week because of a water leak behind her refrigerator. Guy shows up and before he even looked at it, he tells her that she really needs a new refrigerator because its over 5 years old. Wait, it gets better.... Then he pulls out the refrigerator and after several minutes, tells her she needs an additional service of over $400 for parts and labor. Being elderly and not able to afford that for an ice maker, she declined...
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3.8
I didn't like
  • Customer service rep
  • Repair technitian
  • Management staff
#902611
Had repair scheduled btwn 10-2, service gentleman called at 11:45 to say he would be here btwn 12-2, 2:20 no show.Called customer service and they told me now btwn 3-5. After serv man comes they need to order parts that won't be here for 7 days. After paying for this I look at my receipt and see the parts online were much cheaper than what I was charged ( for the same parts). Called customer serv to complain and the supervisor hung up the phone...
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I didn't like
  • Sears customer solutions department
  • Overcharged same part cheaper on sears website
#892831
Our Refrigerator went out over the weekend. We scheduled an appointment with Sears and had to wait till Tuesday (Window 1-5). Got a call @ 6 letting us know they couldn't make it. My wife had to book out all her clients for the entire afternoon = Lost income!! We called to reschedule and the next possible appointment was for 1.5 weeks later. We told Sears that this was entirely unacceptable as we had a scheduled appointment which they missed....
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1.0
I didn't like
  • Did not show for repair appointment
  • Poor follow up
#890642
Totally disappointed with the subcontractor SEARS sent to my home to repair my refrigerator. When I paid for my warranty, I expected the same type of quality service I was guaranteed by the sales rep. The repair window was between 8 am-12 noon. The repairman arrives at 11:55 am exactly and walks out by 12:10 pm stating he has to order the part and it will take 3-days and someone from his office would call. After a week of waiting figuring...
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2.1
I didn't like
  • Careless attitude from staff
  • Customer service
  • Bad customer service
#889588

Sears Home Services Refrigerator Repair Review

#953477
1.0
2 cancelled repair appointments my refrigerator has been waiting Over a month for service. No Saturday appointments. No satisfaction. No action. They could care less. My next rescheduled is next Friday
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Sears Home Services Refrigerator Repair Review

#918301
2 hours late and overcharged after they told my wife additional services were needed. She agreed so they would start and hopefully be out of our house by 9pm, on a school night. Maybe if they ever showed up on time they would be better received? ? ( and the fridge is still leaking, $250 later??)
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Sears Home Services Refrigerator Repair Review

#890497
1.0
How many times does a technician have to come out to service the same refrigerator before I get another one? I have had the Sears warranty on my refrigerator since day one. They have come to repair at least 6 times. Now we're are on #7. They come after a week, then have to order parts...now it's another week to 10 days. Let's see one of them live without a refrig for 2+ weeks
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Sears Home Services Refrigerator Repair Review

#819585
After rescheduling from @Sears, we now will have to wait until April 5 for fridge repair. At that point, we will have been without a refrigerator for over a month!! After a lifetime of Kenmore loyalty, we will never buy another Sears appliance!!
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