Product: Sears Home Services Refrigerator Repair Clear all filters (0 of 214 reviews match)
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Purchased 10/2013. Suddenly in September 2018 not freezing or keeping items cold. Contacted Sears and was told I had a 4 year warranty, not the 5 year I had understood I had purchased. They said no problem, I could purchase the extended warranty at that time, so I did....
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Anonymous
Anonymous

Why would you purchase a extended warranty from a company that will be out of business anyday?

1.0
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Sears Home Services Refrigerator Repair
I liked
  • N o t h i n g
I didn't like
  • Length of time
  • Lack of customer service
  • No accountability
#1446808
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Sears Home Services - Worst service ever- don’t buy this warranty

Almost 3 months so far without refrigerator. Failed repair attempt and wrong parts on a $2800 refrigerator. Too bad from Sears warranty department. Read your contract. 3 service calls so far. A jury would find them guilty of gross negligence and incompetence.
1.3
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Sears Home Services Refrigerator Repair
I didn't like
  • Whole experience
  • Inflexibility of customer service and their supervisor
  • Customer service was horrendous
#1440147
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Sears Home Services has no accountability for issues. I called them to look at my Kitchen Aid refrigerator. The first technician charged me $89 for the visit and said I needed parts ordered (Freezer Evaporator and a filter dryer). Then it took 2 weeks for the parts to...
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1.0
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Sears Home Services Refrigerator Repair
I didn't like
  • Frustrating
  • Calling in to 800-659-7031
  • Time waiting for a part
#1434116
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I have been a customer of Sears Home Repair for 20 years and have been satisfied for the most part .....until now. I have a Dryer, a Washer and Refrigerator broken down. My 2 year old Kenmore refrigerator broke down on 11/21/2018, that's right the night before...
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Anonymous
MachoBudgerigar

Their warranty is terrible! Their service tech who sold it to us is a liar! Cost me way too much to learn my lesson with them! I too lost my fridge right before Thanksgiving, ...

Anonymous
Anonymous

Warranties are worthless. Buy simple appliances and be prepared to call out your own repairman. Don’t hesitate to buy a new one when quick repairs aren’t likely. Everything is...

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Sears Home Services Refrigerator Repair
#1423944
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We bought a new refrigerator and had it approx. 3.5 months and the ice maker stopped working. I looked through the trouble shooting and could find nothing that remedied the issue so I called the "Searshomeservice" as I had purchased the 3 year protection plan ($300.00)...
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Sears Home Services Refrigerator Repair
#1409975
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22 year old refrigerator leaking. tech would come out for an inspection and i would have to pay a diagnostic fee of $ 89. the tech would tell me what the problem was and cost to fix. if i decided to go with them that the $ 89 would be credited. the tech came and...
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Sears Home Services Refrigerator Repair
#1405839
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leaking refrigerator. told would come out and i would have to pay a diagnostic fee of $ 89. they would then tell me what was wrong and the cost to repair. if i did it then the $ 89 would go toward the repair. technician came unscrewed the back put in the water pipe...
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Sears Home Services Refrigerator Repair
#1405492
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My refrigerator is now theee years old. A year ago my refrigerator stoped cooling, a sears rep came out and said he had to order three parts and it would come in about 2 weeks and a tec would be back, the tec came out and said those were the wrong parts and took those...
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1.0
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Sears Home Services Refrigerator Repair
#1404274
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I made an appointment October 16, 2018 for service on my GE refrigerator. Appointment as set for October 26. No one showed up. Rescheduled appointment now for November 06. After waiting all day, again, NO body showed up. The service rep then said the appointment will...
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Sears Home Services Refrigerator Repair
I didn't like
  • Service scheluling
  • Obvious deceptive practices once trying to resolve claim
  • Lack of service appoint no one shows up
#1397038
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I have a Kenmore Elite purchased in June 2016. I received the bad news today that I had to pay for a very expensive repair (over $1,000.00). Or purchase a new refrigerator. I was also told that there have been a large amount of complaints for this particular...
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1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Unprofessional
#1395758
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