Product: Sears Home Services Refrigerator Repair Clear all filters (246 of 246 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Sears Home Services - Terrible customer service

1.0
Details
I had service called placed to fix compressor in refrigerator of 3 years old AND was told parts were covered under warranty and that I would have to pay for labor but technican said it was not and would not fix the refrigerator; after numerous calls, getting transferred to multiple agents, I was disconnected and no one called me back. I had to take off two days from work, had no refrigerator for 4 days and after two techicians scheduled to fix it, it is not and I had to pay $105 for the first visit.
View full review
Review
#1701457 Review #1701457 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Reason of review
Poor customer service
Loss
$500
Preferred solution
fix the refrigerator
Tags
  • Misinformation
  • Customer Service Run Aronund
1.0
Details
In April 2017, I purchase a Kenmore refrigerator with an extended warranty. Last week my refrigerator stopped working. I contacted Sears Home Services to schedule an appointment. My first appointment was scheduled for Tuesday, September 3, 2019; I was told the...
View full review
Review
#1647585 Review #1647585 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • To many to mention in this small space
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Full refund
Tags
  • Liers And A Scam

Sears Home Services in Schaumburg, Illinois - Poor Repair Service

1.0
Details
Starting the end of July I have had 3 technician out to my home to fix my refrigerator. As of today I'm call them back out it is still not fix for the 4th time. And for a call back you are just put in line as if you just called for a first appointment. Also I ask how do I get reimburse for food lost and they inform me they don't.
View full review
Review
#1642518 Review #1642518 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • No help
  • No one able to help
  • Lack of responsiveness
Reason of review
Appliance repair
Loss
$450
Preferred solution
I would like to have my refrigerator fixed or replaced and refund for food that was replased 3 times.
Tags
  • Sears Fraudulent Repair Services
1.0
Details
I have a Sears Home Warranty Plan. I discovered on 8-19-19 that the freezer on my refrigerator was out of order. I initially thought it was the ice maker and later discovered that the entire freezer was not freezing and all of my food in the freezer was ruined. It had...
View full review
1 comment
Anonymous
#1738638

The same exact thing happened to in May of this year. We lost $300 worth of food and initially went a weekend with no fridge.

When the repair person showed up on Monday he told us that it would be another week... We contacted the corporate office and the part was overnighted to us and the repairs were done two days later. Our total time without a fridge was 1 week. I wrote letters and made phone calls to anyone who would listen, the Better Business Bureau, Sear's Corporate, Etc.

The issue with the Kenmore refrigerators is extremely common as there are a number of class action lawsuits.

In our case it was the compressor and our fridge was less than 5 years old. Good luck!

Review
#1635427 Review #1635427 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Lack of concern and consideration of customer needs
Reason of review
Warranty issue
Loss
$200
Preferred solution
My refrigerator fixed expeditiously.
1.1
Details

Update by user Sep 15

It has been 5 weeks now without a refrigerator and no help from Sears despite multiple calls and messaging. I commented many times on the Sears Repair Services Facebook page but when I started adding the link to the Better Business Bureau for other unsatisfied...

View full review
Review
#1625145 Review #1625145 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Lack of product support
Reason of review
Damaged or defective
Loss
$2400
Preferred solution
Full refund

Sears Home Services in Centerton, Arkansas - Running late and overcharged

1.2
Details
Almost four weeks ago, I had to get work done on my refrigerator because it was leaking water, and my home warranty sends me to Sears ... I should have known that was strike one. I get a message from Sears, stating a repairman will come between 8 a.m. and 5 p.m. of the day I requested the repair work done. The repairman didn't show up until 5:30, which means I lost a productive day of work for nothing ... strike two! He completes the work, but I don't realize until it's too late that he charged me $120 for the work done. Through my home warranty, I'm only supposed to pay $75 per visit. After a number of attempts to reach them and sending messages to my home warranty, I have yet to see the $45 I was overcharged. Strike three!
View full review
Review
#1624482 Review #1624482 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair

Sears Home Services in Salem, Ohio - Won't do business again

1.0
Details
Worst service ever! Today would have made my 3rd appt for my fridge/freezer repair. First they ordered the wrong parts, then after 3& half weeks I take the day off work AGAIN for the 3rd time the appt time is 8a-5p the tech never shows. At 5:45p they say the put 8n a successful request for the tech to "return" to the house & the tech would be here by 9pm, still a no show. So I call back for them to tell me oh sorry u waited from 8a-9p we'll reschedule u for 2 more weeks away. So by the time they get the right parts & a tech actually shows up for a scheduled appt it will b 5.5 weeks. Will never do business again!
View full review
Review
#1611029 Review #1611029 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution

Sears Home Services in San Gabriel, California - Bad, Horrible

1.0
Details
Appt 7/22/19 1-5...NO SHOW...appt made on 7/12/19. Called for info, on hold with all phone #s given for 20-45 minutes and was disconnected on several...No supervisor or one in authority to help...incompetent customer service reps and dispatchers... Rene Padilla 6312 N Burton Ave, San Gabriel,91775 626-285-1330 Kenmore refrig; Master Protect Plan What happened to your service...you have incompetent service reps who don't care and give false or no info...I want someone to address these issues and contact me...I'm also contacting the BBB and another institutions concerning your false advertising of your co. Rate this co??? You don't deserve not even 1 star and I'll never recommend you to anyone. This is not the first time I have had to deal with your issues of bad service.
View full review
Review
#1597618 Review #1597618 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Reason of review
Order processing issue
1.0
Details
July 5th our fridge went out and we tried to get help several times and waited 3 hour the first time . each time we were disconnected hung up. Several times we had to wait 30 min or more. 9 days later we get a tech who walked in said oh compressor is out. took all of...
View full review
Review
#1589711 Review #1589711 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • Computer interface
  • Very poor service
  • Repairs taking too long
Reason of review
Poor customer service
Loss
$200
Preferred solution
New Refidgerator now
Tags
  • Shop Elsewhere

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

Sears Home Services Reviews

  1. 672 reviews
  2. 190 reviews
  3. 38 reviews
  4. 14 reviews
  5. 6 reviews
Sears Home Services reviews

Sears Home Services - Refrigerator

1.4
Details
The ice maker went out on our refrigerator. Scheduled an appointment for them to come out and fix it. They were supposed to come out on Monday July 8th between 1-5. By 4:30 i had received no phone call so I called sears only to be told we are sorry but the truck broke down they are not coming today. Rescheduled for this Friday the 12th of July. It is now 4:15 and I called sears to see when they are coming. Only to be told they are not coming today they are coming the 19th of July. I am sick and tired of wasting my time waiting for them when they don’t show!! Angry
View full review
Review
#1586170 Review #1586170 is a subjective opinion of poster.
Service
Sears Home Services Refrigerator Repair
Cons
  • No call when truck breaks down
  • Lied to customer
Reason of review
Repairman not coming out to fix the issue
Loss
$500
Preferred solution
Deliver product or service ordered