Manufacturer: Sears Home Services Category: Repair Clear all filters (54 of 54 reviews match)
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it has been a week and I have not received the part to fix my refrigerator, all I get is the run around that the part is in processing. it has been over a week and I keep having to change my appointment. Is this the way a valued customer should be treated. Who is...
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Anonymous

Anonymous They don't care one bit about there customers. They only care about taking your money upfront for a extended warranty and when you need to use it find a way to get out of cove...

Our Kenmore Elite refrigerator that we bought on Black Friday 2016 was delivered on 12/05/2016, broke on 03/26/2017, a Sunday night. Called Sears Home Services the next morning to have a technician come out to look at it. Technician came out on the morning of...
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Anonymous

Anonymous Defiantly contact the news it's time sears pays for all there shady practices. Rochester ny

Sears Home Services - Sears does not want to repair my refrigarator
I bought a refrigerator on Sears in June 2016 in Coral Springs, FL. The icemaker does work. Sears has sent repair men to my house 6 or 7 times. They have replaced the icemaker two. They also repaired wires. The icemaker does not make any ice whatsoever. And this last...
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Sears Home Services Refrigerator Repair Review

#1032951
1.3
Repairman did not show up. Sears did not try to reschedule until I personally contacted them. No customer appreciation for having to take a day off work or lose money. Appointment made one week out. Sears confirmed appointment day prior. Sears did not show up. Complete waste and refrigerator still is not working properly. Better to use companies you can count on.
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Sears Home Services Refrigerator Repair Review

#1027809
I will not EVER purchase any appliance again. I have had them out 4 times and now have another one scheduled to fix my refrigerator which is still under warranty. The service people are from A &E and they useless. They are not technicians they are parts replacers. I am done with Sears and am going to turn this over to tv media. Some more bad publicity for SEARS.
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Sears Home Services Refrigerator Repair Review

#974878
We have a Kenmore Elite that Sears can not seem to fix 18months old $3200 refrigertor! Sears could care less that I have been without a refrigerator for almost 2 months! We have been give the run around by Sears horrible customer care! I will let everyone I know what we've been through and will Never Buy From Sears Again!
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Sears Home Services Refrigerator Repair Review

#953477
1.0
2 cancelled repair appointments my refrigerator has been waiting Over a month for service. No Saturday appointments. No satisfaction. No action. They could care less. My next rescheduled is next Friday
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Every appliance in our kitchen came from Sears plus laundry room.In last 5 years have had to get Sears repair out for troubles. A frickin' nightmare to say the least!!!! They are totally inept, the Customer Service Reps are unsympathetic and could care less that you...
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1.9
I didn't like
  • Quality of product
  • Repair
#1001465
Reply to reviews
I chatted with a sears rep online and gave him the error code refrigerator was giving. He knew the problem was with the main board. A week later when the repairman showed up, no main board. Tell the repairman the error code, he says the problem is the main board. He...
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Said he'd planned to replace motor but it had started to work so he didn't. Replaced it now but told me not to call again til 30 days pass so they'd have to replace it under warranty. It stopped right away. I called next day and she told me that initial repair had 190...
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I didn't like
  • Zero service
  • Time being taken advantage of
#987781
Reply to reviews
Sears Home Services - Sears Service BEWARE!!!
Sears Home Services - Sears Service BEWARE!!!
I was having a problem with my Samsung refrigerator once again with it freezing up the fridge section and the fan was hitting the built up ice. I called Sears for a n appointment with their tech to come Diagnose and repair the issue. SEARS sent a third party to my...
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1.0
I didn't like
  • Repair technicians
  • Lack of repair knowledge
  • Customer service
#983284
Reply to reviews
I scheduled a service call for my refrigerator 10 days ago. Sears sent me an email yesterday at 5 pm reminding me of today's scheduled service. Wife stayed home all day as the arrival window was 8 am to 5 pm. At 5:45 today I called the service phone number and...
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Have an 8 year old Kenmore refrigerator from Sears that started to leak. Had a technician come and within 30 seconds said that the plastic part could not be fixed. Tonight the Service Department called to check on my satisfaction and told me that the technician put on...
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1.0
I didn't like
  • Foreign customer service
#944040
Reply to reviews
We have a Kenmore Elite refrigerator that went out after only 5 years and we called Sears Home Services to come check it out. The tech did not even tell us what was wrong. All he could do is tell us what he thought it might be (the compressor and out of Freon). Then...
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1.0
I didn't like
  • Sears home services
#940793
Reply to reviews