Manufacturer: Sears Home Services Category: Repair Clear all filters (57 of 57 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Sear came out on April 10 ordered a part to fix my refrigerator. It was under Manufacturer Warranty.1 week later the man installed the part. But broke our ice maker , which wasn't broken when the first repairman came out. I called to have someone out to look at the ice...
Read more
Anonymous
Anonymous

Contact the bbb and news media sears normal practices. Rochester NY

1.0
Product
Sears Home Services Refrigerator Repair
#1041605
Reply to reviews
it has been a week and I have not received the part to fix my refrigerator, all I get is the run around that the part is in processing. it has been over a week and I keep having to change my appointment. Is this the way a valued customer should be treated. Who is...
Read more
Anonymous
Anonymous

They don't care one bit about there customers. They only care about taking your money upfront for a extended warranty and when you need to use it find a way to get out of cove...

1.3
Product
Sears Home Services Refrigerator Repair
#1035434
Reply to reviews
Our Kenmore Elite refrigerator that we bought on Black Friday 2016 was delivered on 12/05/2016, broke on 03/26/2017, a Sunday night. Called Sears Home Services the next morning to have a technician come out to look at it. Technician came out on the morning of...
Read more
Anonymous
Anonymous

Defiantly contact the news it's time sears pays for all there shady practices. Rochester ny

Product
Sears Home Services Refrigerator Repair
#1033936
Reply to reviews

Sears Home Services Refrigerator Repair Review

#1050444
1.0
The tedh said the varing fridge temp was due to a malfuntioning regulator which is easy to purchase and replace. I was happy to pay the $99 diagnositic fee. The part, ordered from Sears, using the number provided by the tech, did not fix the problem. Sears would not send the tech out to better diagnosis the fridge unless I paid again! Silly Sears, bye bye.
Comment Be first to start a discussion
Show

Sears Home Services Refrigerator Repair Review

#1032951
1.3
Repairman did not show up. Sears did not try to reschedule until I personally contacted them. No customer appreciation for having to take a day off work or lose money. Appointment made one week out. Sears confirmed appointment day prior. Sears did not show up. Complete waste and refrigerator still is not working properly. Better to use companies you can count on.
Comment Be first to start a discussion
Show

Sears Home Services Refrigerator Repair Review

#1027809
I will not EVER purchase any appliance again. I have had them out 4 times and now have another one scheduled to fix my refrigerator which is still under warranty. The service people are from A &E and they useless. They are not technicians they are parts replacers. I am done with Sears and am going to turn this over to tv media. Some more bad publicity for SEARS.
Comment Be first to start a discussion
Show

Sears Home Services Refrigerator Repair Review

#974878
We have a Kenmore Elite that Sears can not seem to fix 18months old $3200 refrigertor! Sears could care less that I have been without a refrigerator for almost 2 months! We have been give the run around by Sears horrible customer care! I will let everyone I know what we've been through and will Never Buy From Sears Again!
Comment Be first to start a discussion
Show
I scheduled a repair appointment to have my Kenmore Elite refrigerator repaired (2/25/17) and the technician was a no show even though he said he did. I re-scheduled a second appointment (3/10/17) and again he was a no show and claimed he did show up at my house. 3...
Read more
Anonymous
Lori Slembarski

Same issue here. .. waited all day for him to show... He even called and said he would come. 10 hours of waiting. No technician. Ridiculous!

2.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Entire experience
#1019375
Reply to reviews
Sears Home Services - Sears does not want to repair my refrigarator
I bought a refrigerator on Sears in June 2016 in Coral Springs, FL. The icemaker does work. Sears has sent repair men to my house 6 or 7 times. They have replaced the icemaker two. They also repaired wires. The icemaker does not make any ice whatsoever. And this last...
Read more
2.3
Product
Sears Home Services Refrigerator Repair
#1006023
Reply to reviews
Every appliance in our kitchen came from Sears plus laundry room.In last 5 years have had to get Sears repair out for troubles. A frickin' nightmare to say the least!!!! They are totally inept, the Customer Service Reps are unsympathetic and could care less that you...
Read more
1.9
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Horrible customer service
  • Quality of product
  • Repair
#1001465
Reply to reviews
I chatted with a sears rep online and gave him the error code refrigerator was giving. He knew the problem was with the main board. A week later when the repairman showed up, no main board. Tell the repairman the error code, he says the problem is the main board. He...
Read more
1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Sears repair
Reply to reviews
Said he'd planned to replace motor but it had started to work so he didn't. Replaced it now but told me not to call again til 30 days pass so they'd have to replace it under warranty. It stopped right away. I called next day and she told me that initial repair had 190...
Read more
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Time being taken advantage of
  • Zero service
#987781
Reply to reviews
Sears Home Services - Sears Service BEWARE!!!
Sears Home Services - Sears Service BEWARE!!!
I was having a problem with my Samsung refrigerator once again with it freezing up the fridge section and the fan was hitting the built up ice. I called Sears for a n appointment with their tech to come Diagnose and repair the issue. SEARS sent a third party to my...
Read more
1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Lack of repair knowledge
  • Customer service
  • Repair technicians
#983284
Reply to reviews
I scheduled a service call for my refrigerator 10 days ago. Sears sent me an email yesterday at 5 pm reminding me of today's scheduled service. Wife stayed home all day as the arrival window was 8 am to 5 pm. At 5:45 today I called the service phone number and...
Read more
1.0
Product
Sears Home Services Refrigerator Repair
I didn't like
  • Tech or service
#956988
Reply to reviews