Product: Sears Home Services Range Repair Clear all filters (6 of 6 reviews match)
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Had them scheduled to come replace an obviously broken stove heating element (visibly cracked).Gave them model serial and make. They said they would come with the part and replace it in a week. Guy showed up, said we needed a new heating element and charged us $94 and...
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Anonymous
Anonymous

Contact your local news media and the bbb. Rochester NY

1.0
Product
Sears Home Services Range Repair
#1235066
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I received an e-mail to contact Sears Home Services with my credit card information. After another 1 Hour and 3 phone transfers the information was provided. I called again this morning for the e-mail that was to be sent saying the information and refund was to be...
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1.0
Product
Sears Home Services Range Repair
I didn't like
  • Obvious deceptive practices once trying to resolve claim
  • Customer service for refund
#1143714
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Confirmation email received 4/21/2017 at 2003 hours: Appliance service request for your Range - Natural Gas is 94090667. Told to call Natural Gas, please contact Mechanical Airflow Services at (800)487-9041. That business was only open Monday thru Friday from...
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Anonymous
Anonymous

Cancel your warranty and get a refund. Sears is going under and the service is terrible. They are using subcontractors, most of there good techs left or were let go. Rochester...

Product
Sears Home Services Range Repair
#1043757
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Bought a Kenmore Gas Range (model# 79074033312), which was part of a whole set of five appliances purchased, and oven doesn't heat. Scheduled a repair technician for 9-20-16 with a 10-2:00 window. Received a confirmation email regarding this appointment. 2:00 comes...
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Product
Sears Home Services Range Repair
I didn't like
  • Supervisor handling repair no show
#922381
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I called to get service for both my range and my refrigerator/freezer. Two different technicians were sent at the same time, one for each appliance (which on its own seems incredibly inefficient and costly). The technician for the icemaker came first. He found some...
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1.0
Product
Sears Home Services Range Repair
I didn't like
  • Repair technicians
  • Follow-up
  • Customer service
#901088
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After my range was repaired yesterday we have a gas leak. I called the Scheduling number and was told it would be two days to get an appointment. (two days with a gas leak!!!) The "supervisor" Jacqueline refused to do anything but adhere to the two day window. I...
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1.2
Product
Sears Home Services Range Repair
I liked
  • Repairman
I didn't like
  • Repair and scheduling department
#833250
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