Manufacturer: Sears Home Services Category: Repair Clear all filters (13 of 13 reviews match)
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AND NOW 4th set appt - August 11th (this past Friday) again they cancelled the appt for my lawn mower to b fixed - this is the fourth time - going on 2 months of trying to get this lawn mower fixed They r not doing what they r supposed to do via the contract of me...
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1.0
Product
Sears Home Services Lawn Mower Repair
#1087005
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I purchased a service agreement when I purchased my DGS 6500 Craftsman garden/lawn tractor. Ive even renewed the agreement several times. Big mistake. Originally Craftsman was the gold standard in Sears tools, but ever since Sears was bought out by K-Mart the quality...
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1.0
Product
Sears Home Services Lawn Mower Repair
I didn't like
  • Run around when trying to get timely service
#1071338
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We purchased a craftsman riding lawn mower less then 2 years ago from sears. We had to have a service technician come out three times to repair multiple parts need to be replaced. This last time was the end all for us. When dealing with customer service to schedule...
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1.0
Product
Sears Home Services Lawn Mower Repair
#1069339
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Sears Home Services - Schedule appt waited all day - repairman cancelled

#1076630
1.1
Scheduled appt 1 1/2 week before Gave time 8am - 5 pm Waited all *** day Repair man cancelled 30 min before 5 pm Ref family emergency Okay Last year I waited 2 Months after 2 cancelled Apt Omg They suck I got This warranty Becuz My husband is a Merchant Marine and deployed 8 or 9 Months out of the year They have a screwed me three 3 times They suck I am Not Paying a *** thing for the repair
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Sears Home Services Lawn Mower Repair Review

#1038608
2.2
I took my lawn mower to get it repaired at the sears in garden city ny. One of their associates proceeded yo tell me i couldnt leave it to get it repaired because they needed to have at least 12 lawn mowers broken to have mine repaired what the ***?? So i have to wait until they have a bunch of broken lawn mowers before i can get mine repaired unbeatable.
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My nightmare with Sears began on 5/19/17 when a tech came out to change the oil on my Craftsman riding mower. Went to use the mower the next day and oil spewing out all over lawn. Shut the tractor off and had to push it into garage. We could see that steering link was...
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Anonymous
Anonymous

Call the Dep and let them know sears spilled oil all over your property and did not make a good faith effort to clean it up. Also contact the bbb and news media. Rochester NY

1.0
Product
Sears Home Services Lawn Mower Repair
I didn't like
  • Compensation offered insultingfifty dollars in rewards
  • Service center scheduling
  • Repair not done correctly
#1057669
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My craftsman riding mower quite going, so I call the home warranty department (because I paid over $300 for a better warranty. What a bad idea that was.)and we come to the conclusion that the drive belt needs to be replaced. So we schedule a appointment (whice ends up...
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Anonymous
Anonymous

You can call and get a refund on your extended warranty. I would recommend it they won't be in business much longer and when they close you will be left with nothing. Rocheste...

1.5
Product
Sears Home Services Lawn Mower Repair
#1048096
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Than the scheduled lawn mower repair never called to update me that he was late, he came 3 hours late - this has happened before but never again as I will not be shopping at Sears. Phone service is fine but they do not deliver. They must depend on their previous...
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1.3
Product
Sears Home Services Lawn Mower Repair
I didn't like
  • Repair service and kitchen design
#931611
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I purchased both a lawn tractor and a lawn mower last April. Both are /were under warranty. The lawn mower already quit working and Sears did not honor the warranty, even though they assembled it. The tractor now has also stopped working. It was scheduled for...
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Anonymous
ServiceMan

Ask for the District Service Manager Chris Land. He should be able to help resolve the repair schedule.

1.0
Product
Sears Home Services Lawn Mower Repair
I didn't like
  • Customer escalation department
  • Time being taken advantage of
#915808
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I was quoted $139 on the phone.Serviceman came out, mower wasn't starting so he checked the battery, said you need a new battery. Changed the oil, oil filter. Blew out the air filter. Did not change the spark plug, looked at the blades said they were good for another...
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Sears Home Services Lawn Mower Repair
#834198
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Wow.Been Sears customer for over 40 years and have had enough! Purchased Walk Behind Mower around 21/2 yrs ago have had to send to be repaired 2 times for same issue still issue, had parts break and looked up on website. Wrong schematic, wrong pt numbers and customer...
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1.5
Product
Sears Home Services Lawn Mower Repair
#824857
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Sears Home Services - No-Show for Husqvarna Tractor Mower Repair Appointment
Was scheduled for 12/18/15 between 1-5 (under extended warranty agreement) - spent the entire day waiting, no one from Sears ever called, even after repeated calls on my part - lost the entire day of work - sat by the phone until 6:30. Lawn has now grown beyond what...
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Product
Sears Home Services Lawn Mower Repair
I liked
  • Repairman
I didn't like
  • Misleading information
  • Did not show for repair appointment
#757354
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