Product: Sears Home Services Lawn Mower Repair Clear all filters (0 of 20 reviews match)
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DON'T USE SEARS HOME SERVICES FOR ANYTHING. THEY DON'T LIVE UP TO THEIR CLAIMS. I have come to find out why Sears is FAILING to survive. After numerous emails and phone calls my problem has not been resolved. I looked into getting my 2-year old Craftsman riding lawn...
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2.0
Product
Sears Home Services Lawn Mower Repair
I liked
  • Service person was on time
  • Service person did good job
I didn't like
  • Promising discounts later not given
  • Call takers not able to speak english clearly
  • Customer service representatives not at company hq
#1386889
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First service tech told me he fid not need to look at my riding mower to know what was wrong and then told me I was responsible for the repair. I demanded a tech come out to look snd his evaluation was quite different. Tecj ordered parts but I vould never get a list of...
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2.2
Product
Sears Home Services Lawn Mower Repair
#1325152
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I bought an extended warranty when I bought my mower. Today it stopped working so I called the 888-391-8867 number and got an automated system that told me that the closest location to take my mower is 45 minutes away (Sears recently closed 2 stores in my area). I...
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3.1
Product
Sears Home Services Lawn Mower Repair
I liked
  • People
I didn't like
  • That sears is not servicing their own warranty
#1301159
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So they had three days to contact me back after they took my complaint issue Supervisor was rude an purposely hanged up on me because I told her I wanted to complain to someone higher I just bought the lawn mower. I took lawn mower to repair shop on May 1 and no one...
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2.1
Product
Sears Home Services Lawn Mower Repair
I didn't like
  • Didnt contact me repair status and repairs taking too long
#1272788
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Needed a tune-up for my craftsman riding mower. Seemed fair $200.00 for a tune up. It worked just fine, but need new blades, etc. I would have done it myself, but im a 65 y.o. female and the mower is just too heavy. Technician came out, serviced it, and i put it away....
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3.0
Product
Sears Home Services Lawn Mower Repair
#1255545
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I will never shop at Sears again. Went to buy a mower for 5 acres and was sold a craftsmen T1400 Lawn Tractor march 2016. have had it serviced every year before mowing I was told that this mower was perfect and could handle it. WRONG!!! the women that sold this and a...
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2.1
Product
Sears Home Services Lawn Mower Repair
I didn't like
  • Long delays for repair appointments and very slow shipping
#1253641
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In June 2017, my husband reported a problem with his Craftman lawn mower. A Technician came out, discovered the problem and ordered the parts. Its is now October 10th and still the parts are sitting outdoors and our tractor still has not been repaired. Sears has lied...
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1.6
Product
Sears Home Services Lawn Mower Repair
I didn't like
  • Scheduled one appointment and then they canceled
  • Constant cancellation by technicians
  • Poor service
#1113296
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AND NOW 4th set appt - August 11th (this past Friday) again they cancelled the appt for my lawn mower to b fixed - this is the fourth time - going on 2 months of trying to get this lawn mower fixed They r not doing what they r supposed to do via the contract of me...
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1.0
Product
Sears Home Services Lawn Mower Repair
#1087005
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Sears Home Services - Schedule appt waited all day - repairman cancelled

Scheduled appt 1 1/2 week before Gave time 8am - 5 pm Waited all *** day Repair man cancelled 30 min before 5 pm Ref family emergency Okay Last year I waited 2 Months after 2 cancelled Apt Omg They suck I got This warranty Becuz My husband is a Merchant Marine and deployed 8 or 9 Months out of the year They have a screwed me three 3 times They suck I am Not Paying a *** thing for the repair
1.1
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Product
Sears Home Services Lawn Mower Repair
#1076630
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I purchased a service agreement when I purchased my DGS 6500 Craftsman garden/lawn tractor. Ive even renewed the agreement several times. Big mistake. Originally Craftsman was the gold standard in Sears tools, but ever since Sears was bought out by K-Mart the quality...
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1.0
Product
Sears Home Services Lawn Mower Repair
I didn't like
  • Run around when trying to get timely service
#1071338
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