Product: Sears Home Services Lawn Mower Repair Clear all filters (24 of 24 reviews match)
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1.8
Details
On October 1 we the Balla's were suppose to have a repair man come and fix our Craftsman sit down lawn mower tractor. We waited all day for him to come. My husband finally called to find out what happened to the repairman and the customer service lady was very snippy...
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Review
#1669303 Review #1669303 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair
Reason of review
Poor customer service

Sears Home Services - Time to put sears down. they are dead

waste of time to discuss repairing they warrant work . they were great. everything comes to the end.
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#1541657 Review #1541657 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair

Sears Home Services - Riding mower

I had a man from Sears come out on April 22, 2019 and had a deluxe service performed at the cost of around $230 plus tax. On the 25th I cut the grass and when I finished, The blades would not shut down. I turned the mower off and called Sears to inform them that this had happened. Explaining that I had just had the man out an he apparently didn't check this feature. This was not happening the last time I used the mower. They said that if they sent a man out to check it there would be an additional charge of $ll5 for a repair. I disagree with this as this feature is important to the mower operation. I would like to know what Sears is going to do about it with no cost to me.
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Review
#1522159 Review #1522159 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears Home Services - Called to complain 3 days after scheduled service

I had a man out from Sears to service my riding mower on April 22nd, 2019. I had him do deluxe maintenance, costing around $230 plus tax, on my Craftsman mower. I cut the grass on the 25th and the cutting blades would not shut down. I turned the mower off and called Sears to ask since this was not the case, prior to the man being here, why wasn't this discovered if the man turned the blades on. The person I spoke to insisted that for someone to come out a check it I would have to pay an additional $ll5 for a repair. I am refusing because I don't agree with that as this should have been detected on the 22nd. when the man was here. Sarah Jackson 46535 Garfield Rd, Macomb, Mi galsal39@att.net
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Review
#1522154 Review #1522154 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair
Reason of review
mower not safe after maintenance
Preferred solution
Let the company propose a solution
2.0
Details
DON'T USE SEARS HOME SERVICES FOR ANYTHING. THEY DON'T LIVE UP TO THEIR CLAIMS. I have come to find out why Sears is FAILING to survive. After numerous emails and phone calls my problem has not been resolved. I looked into getting my 2-year old Craftsman riding lawn...
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Review
#1386889 Review #1386889 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair
Pros
  • Service person was on time
  • Service person did good job
Cons
  • Promising discounts later not given
  • Customer service representatives not at company hq
  • Call takers not able to speak english clearly
Reason of review
discount not honored
Loss
$100
Preferred solution
Full refund

Sears Home Services in Gastonia, North Carolina - Frustrating

2.2
Details
First service tech told me he fid not need to look at my riding mower to know what was wrong and then told me I was responsible for the repair. I demanded a tech come out to look snd his evaluation was quite different. Tecj ordered parts but I vould never get a list of what was ordered so when I received a package from Sears, I called to set the appointnent only to be toldore parts were comming. There is still 1 missing part, a bolt, which I was told was on back order, I had to wait for a lag bolt that could be purchased at any hardware store before I could schedule the appointment. I finally spoke to someone who approved the appointment to be scheduled. On the day before the appointment, I got a call from Sears saying they needed to speak to me or the appointment would be cancelled. I wsited 15 minutes on hold before someone named Lloyd who spook bery poor English came on the line whose main purpose was to confirm I had received all repair parts (which is a condition for setting the appointment in the first place). The promised email confirming the appointment was never received nor was the requet to get a link to submit a review ever received. I had to call to confirm the appointment.
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Review
#1325152 Review #1325152 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair
Reason of review
Order processing issue
3.1
Details
I bought an extended warranty when I bought my mower. Today it stopped working so I called the 888-391-8867 number and got an automated system that told me that the closest location to take my mower is 45 minutes away (Sears recently closed 2 stores in my area). I...
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Review
#1301159 Review #1301159 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair
Pros
  • People
Cons
  • That sears is not servicing their own warranty
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
2.1
Details
So they had three days to contact me back after they took my complaint issue Supervisor was rude an purposely hanged up on me because I told her I wanted to complain to someone higher I just bought the lawn mower. I took lawn mower to repair shop on May 1 and no one...
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Review
#1272788 Review #1272788 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair
Cons
  • Didnt contact me repair status and repairs taking too long
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund
3.0
Details
Needed a tune-up for my craftsman riding mower. Seemed fair $200.00 for a tune up. It worked just fine, but need new blades, etc. I would have done it myself, but im a 65 y.o. female and the mower is just too heavy. Technician came out, serviced it, and i put it away....
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Review
#1255545 Review #1255545 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair
Reason of review
Bad quality

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

Sears Home Services Reviews

  1. 672 reviews
  2. 190 reviews
  3. 38 reviews
  4. 14 reviews
  5. 6 reviews
Sears Home Services reviews
2.1
Details
I will never shop at Sears again. Went to buy a mower for 5 acres and was sold a craftsmen T1400 Lawn Tractor march 2016. have had it serviced every year before mowing I was told that this mower was perfect and could handle it. WRONG!!! the women that sold this and a...
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Review
#1253641 Review #1253641 is a subjective opinion of poster.
Service
Sears Home Services Lawn Mower Repair
Cons
  • Long delays for repair appointments and very slow shipping
Reason of review
tech damaged mower
Loss
$1900
Preferred solution
repair this mower properly Immediately not 3 weeks from now or replace!