2200 148th Ave NE, Redmond, WA 98052, USA
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Sears Home Services is NOT a service provider. It is an insurance policy that makes a phone call to an authorized provider and charges you $75 as your co-pay.

We paid $39.99 for 7 months before we made our first "service claim." Our microwave oven repair was scheduled for an appointment in 10 days (ridiculous). They called on the 10th day to reschedule 13 days later! Then on the day of that appointment they scheduled for 14 days later!!! A total of 37 days after my call for service and there was no guarantee they would come then.

When I cancelled all they would refund was 1 month of service. Don't waste your time and money.

Product or Service Mentioned: Sears Home Services Microwave Oven Repair.

Reason of review: Poor customer service.

Monetary Loss: $280.

Preferred solution: Full refund.

Sears Home Services Cons: Absurd amount of time required to wait for an appointment.

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h.kitchener
#1468916

Doesn't matter that you bought a policy from Sears or someone else for some other appliance you bought elsewhere. All these extended warranties and such are scams existing to take your money without really providing any customer service or repairs to the affected appliance. Always refuse to buy these things.