Product: Sears Home Services Home Warranty Clear all filters (0 of 9 reviews match)
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My 20 year old oven has been out since October 2017. They have been out 5 times & still haven’t fixed it. I am paying $70 per month for the warranty & $100 deductible each time they come. Today was the last visit because i refused to pay another deductible & then when...
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1.0
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Sears Home Services Home Warranty
#1307724
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We have used Sears for over 40 years for all kinds of service, maintenance, replacement windows and now the home warranty. It took 3 weeks of calling and trying to book an appointment online to try to get our dryer fixed. At least 3 hours of calling, not being able to...
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h.kitchener
h.kitchener

You are aware Sear has financial problems, aren't you? You are not alone in criticism of Sears of late. Best to shop elsewhere.

1.0
Product
Sears Home Services Home Warranty
I liked
  • Breakdown of warranty services
  • Used to like sears service
I didn't like
  • This is strictly for the sears home warranty program
  • Cannot call to schedule repairs when the appliance breaks down
  • Way customer service for repairs handles things
#1289252
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Add my name to the list too. I have two incidents to report. The first was peeling paint in a microwave. The paint only was peeling in the center where the steam would rise from the containers. The technician was told that the warranty was void due to the customer...
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4.0
Product
Sears Home Services Home Warranty
I liked
  • Technician
  • Technicians
  • Sales people were nice
I didn't like
  • Multiple rescheduling and trying to weasel out of repair
#1224489
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I have a very bad experienced with sears poor and not professional, rude customers services for my home warranty of dish wash issue, basically they don't want to provide further assistance that customer asked for, even the Supervisors or case managers, they don't want...
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Anonymous
Anonymous

That is how sears runs the company, anyone with a extended warranty with them should cancel it and get a refund

1.0
Product
Sears Home Services Home Warranty
I didn't like
  • Dislike sears services provided to customer
  • Lousy customer service
  • If i could give zero stars i would never again
#1209822
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I have had the sears warranty for 6 months and had to use them for a hot water heater I called a day ago , and they said some one would be here I took off work and no one came. I have more damage to my home by waiting on sears to get someone out to my home. It took 4...
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1.1
Product
Sears Home Services Home Warranty
#1194601
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Why not, Sears is one of the big and reliable name in Home Appliances retail. We bought our home 5 years ago and we bought all appliances from Sears, so that we have peace of mind. Next step as a home owner is to protect your home and have a great Home Warranty...
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Anonymous
Ljm1979

Sorry to say but you are not correct about Sears having a good brand. They closed our case too when they couldn’t repair our refrigerator. They kept telling us if we only had ...

h.kitchener
h.kitchener

Is that Betty Furness?

1.0
Product
Sears Home Services Home Warranty
#1180820
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I purchased the warranty for our new house about 1 year after we moved in.We had a leaky dishwasher when I signed up for the warranty. It took one month to fix the leaky dishwasher, and then 4 days AFTER I requested service on a broken furnace (with temps below zero)...
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Product
Sears Home Services Home Warranty
#1167491
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We purchased the $69 Sears Home warranty and then about 35 days later had our drain pipe plumbing stop-up. It says right in the warranty booklet that plumbing stop ups are covered. Sears wouldn't pay the claim because they said that it was a pre-existing condition...
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Anonymous
Anonymous

It is a big scam I having been warning consumers for almost a year about this. Call the news media and a lawyer sears service should be shut down. Rochester NY

1.1
Product
Sears Home Services Home Warranty
I didn't like
  • Customer service and didnt pay claim
  • Got ripped off
#1092422
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The people at sears are terrible.I have tried to contact them so many times and they tell me the same thing over and over again. SORRY I am having the same problem every year with the fan and blower on this unit not working. It will work 10 to 12 months and than stop...
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1.0
Product
Sears Home Services Home Warranty
I didn't like
  • Not honoring their arrival times and do not call
  • No one at all cares about customers
  • Stock answers
#1091032
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