Product: Sears Home Services Home Warranty Clear all filters (13 of 13 reviews match)
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Sears Home Services - Waste of Money!

1.0
Details
I purchased and paid monthly payments on a whole house warranty. When my water softener stopped working (yes it was covered) they denied my claim after finding out it needed to be replaced. They said it would not be covered because i only had the policy 6 months??!!!
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Review
#1700151 Review #1700151 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Cons
  • Will not uphold their warranty
Reason of review
Warranty issue
Loss
$2600
Preferred solution
Replace water softener
Tags
  • Home Warranty Is A Scam

Sears Home Services in Fort Myers, Florida - Sears sucks

Aiir conditioner npt repair able tech said call I did for 3hoirs never got aperson to talkto until I was reporting them to better busuness bureau tec said we need a new one and we are unfer mster mauntenance ,i they will cakl me ,I hve severe copd and must h ave my air been without it one month
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Review
#1570911 Review #1570911 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details
I had 3 bad experiences with Sears Home Services: first one - was an fixing an air conditioner - i put in a claim and the repair person came out a week later in June (so no air conditioner). He said he needed to order a part and another week later after a few phone...
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Review
#1564324 Review #1564324 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Cons
  • Service i recieved for sears home warranty service this year
Reason of review
Warranty issue
Loss
$1250
Preferred solution
the vaule of fixing my appliances,
1.1
Details

Update by user May 25

No one ever contacted me to resolve anything or ask me about this service. I just cancelled it. Terrible customer service and worst vendor ever!

Original review posted by user Apr 25

This service is touoted as one of the best you can have. Well, here where I live in Columbia South Carolina I would rate it...
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Review
#1521774 Review #1521774 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Pros
  • N o t h i n g
Cons
  • Anthing about this experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Sears Home Warranty Program
1.0
Details
My 20 year old oven has been out since October 2017. They have been out 5 times & still haven’t fixed it. I am paying $70 per month for the warranty & $100 deductible each time they come. Today was the last visit because i refused to pay another deductible & then when...
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Review
#1307724 Review #1307724 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Reason of review
Warranty issue
1.0
Details
We have used Sears for over 40 years for all kinds of service, maintenance, replacement windows and now the home warranty. It took 3 weeks of calling and trying to book an appointment online to try to get our dryer fixed. At least 3 hours of calling, not being able to...
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1 comment
h.kitchener
#1507593

You are aware Sear has financial problems, aren't you? You are not alone in criticism of Sears of late. Best to shop elsewhere.

Review
#1289252 Review #1289252 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Pros
  • Breakdown of warranty services
  • Used to like sears service
Cons
  • Run around when trying to get timely service
  • Way customer service for repairs handles things
  • This is strictly for the sears home warranty program
Reason of review
Warranty issue
Loss
$140
Preferred solution
Full refund
4.0
Details
Add my name to the list too. I have two incidents to report. The first was peeling paint in a microwave. The paint only was peeling in the center where the steam would rise from the containers. The technician was told that the warranty was void due to the customer...
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Review
#1224489 Review #1224489 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Pros
  • Technicians
  • Repair
  • Technician
Cons
  • Multiple rescheduling and trying to weasel out of repair
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Sear sevice agreements
1.0
Details
I have a very bad experienced with sears poor and not professional, rude customers services for my home warranty of dish wash issue, basically they don't want to provide further assistance that customer asked for, even the Supervisors or case managers, they don't want...
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1 comment
Anonymous
#1445755

That is how sears runs the company, anyone with a extended warranty with them should cancel it and get a refund

Review
#1209822 Review #1209822 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Cons
  • Dislike sears services provided to customer
  • Lousy customer service
  • Sears repiar service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Sears Home Services - Terrible ,incompetent people

1.1
Details
I have had the sears warranty for 6 months and had to use them for a hot water heater I called a day ago , and they said some one would be here I took off work and no one came. I have more damage to my home by waiting on sears to get someone out to my home. It took 4 phone calls to do this and I ended up repairing the problem myself will never shop sears or use a sears home warranty again buyer beware!!!
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Review
#1194601 Review #1194601 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Reason of review
Warranty issue

Contact Sears Home Services Customer Service

Mailing Address:
Sears Home Services
3333 Beverly Rd B6-258b
Hoffman Estates, IL 60179-0001
USA
Phone:
(888) 577-4342
All Sears Home Services Contacts

Sears Home Services Reviews

  1. 672 reviews
  2. 190 reviews
  3. 38 reviews
  4. 14 reviews
  5. 6 reviews
Sears Home Services reviews
1.0
Details
Why not, Sears is one of the big and reliable name in Home Appliances retail. We bought our home 5 years ago and we bought all appliances from Sears, so that we have peace of mind. Next step as a home owner is to protect your home and have a great Home Warranty...
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3 comments
Anonymous
#1430181

Sorry to say but you are not correct about Sears having a good brand. They closed our case too when they couldn’t repair our refrigerator.

They kept telling us if we only had taken their home warranty it wouldn’t be this way. We have a warranty - it’s called manufacturer warranty. They have been out 7 times and coming back in two weeks to carve up the back of my fridge to get to internal sealed system. Otherwise, they will close the case.

Warranty is junk it sounds like no matter which one it is.

This isn’t the same company it was 25 years ago. Good riddance when they shut down forever.

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Review
#1180820 Review #1180820 is a subjective opinion of poster.
Product
Sears Home Services Home Warranty
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund