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I spent almost $12,000 for an energy star heat pump AC unit. The first winter we did not use as we were in Florida.

The unit is 15 months old and just as soon as we had a few days of below freezing in a row the heat pump froze solid. Called for service and was told it would be 3 1/2 weeks before they could service unit. It is winter and it takes almost a month to service a heater....

I will never shop Sears again. I should have known better because start to finish it was a nightmare purchase from their Louisville KY office.

Product or Service Mentioned: Sears Home Services Heat Pump Repair.

Reason of review: Poor customer service.

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