Product: Sears Home Services Dryer Repair Clear all filters (0 of 29 reviews match)
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Why couldn't somebody done this two weeks earlier!! However, the technical decided to take a look at my washer before he left and was able to fix it by replacing 2 wires and a couple filters!! So, I then asked the technician to look at my dryer because it wasn't...
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1.6
Product
Sears Home Services Dryer Repair
#1390155
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I purchased a maintenance package from Sears for my new washer and dryer. I had them come out for the annual maintenance and the service man pulled out the washer and dryer to clean them out etc. After that visit I began to notice that I was getting a lot of lint in my...
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3.3
Product
Sears Home Services Dryer Repair
#1383141
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I booked an appt to have my dryer repaired and was given a window of 1-5. I received an email at 12 stating that the technician was allegedly at the house but since I wasn't expecting him until 1 there was no one home. I spoke to Fay the supervisor in the customer...
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1.0
Product
Sears Home Services Dryer Repair
#1384356
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So, its been almost 5 weeks since Sears supposedly ordered a rhermostat for my dryer. I was lied to over and over again. They said the manufacturer of my dryer was out of the part. I called the manufacturer, they said they had plenty and had not ever run out. When I...
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Product
Sears Home Services Dryer Repair
#1396925
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My parents who are 78 years old and on a fixed income bought a washer and dryer from Sears on June 4th 2018. When delivered the dryer was damaged. The delivery guy turned the base upside down to put clips on. It broke and a piece fell off. They have video of this man...
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Sears Home Services Dryer Repair
#1355300
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Had to take clothes thru two cycles to dry them. Technician determined that outside vent needed to be cleaned. Called Sears duct work dept. Initially very responsive and scheduled service for the next day. On day of service, received a call that tech(s) could arrive...
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1.0
Product
Sears Home Services Dryer Repair
#1353586
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Installed the part - dryer still not working. Turns out he ordered the wrong part (wrong part #). He took my original part back the the parts store but they only had one that had been returned. He did not want that part. I found the part at another location which he...
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1.1
Product
Sears Home Services Dryer Repair
I didn't like
  • Lack of doc in customer service for previous commitments
  • Inability to escalate issue to higher level
  • Not living up to commitment
#1313611
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It took $35 in parts and two hours of my own labor to have my washer working after the dryer was repaired by Sears. Currently disputing remainder of bill. I would rate this experience as zero in every category if that were possible. and will never use Sears Home...
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Product
Sears Home Services Dryer Repair
#1356988
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Sears came out to diagnose my dryer for repair. I knew from the serial number that I had a unconventional model because a previous repair service told me the serial number wasn't in their book for parts. So I called Sears for immediate service. I ask the phone operator...
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1.3
Product
Sears Home Services Dryer Repair
#1312759
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He then tested my dryer and said that it was in the yellow zone and should be cleaned, which he would do since he was here for a fee of $220. That was in addition to their standard fee for a service call of $85 (which turned out to be $95). Now I had had their...
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1.5
Product
Sears Home Services Dryer Repair
I liked
  • Repairman was courteous
I didn't like
  • Dryer not working properly when service completed
#1288147
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