Product: Sears Home Services Dryer Repair Clear all filters (11 of 11 reviews match)
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On 12/11/2017, a repair technician was sent to my residence concerning a gas dryer issue. The repair technician never opened the dryer, never used a tool, merely looked under the dryer a few times and diagnosed the problem as needing a valve assembly costing around...
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Anonymous
Anonymous

Typical sears repair I’m sure he offered you 50% off the repair if you purchased a home warranty. That is the sears scam everyone should stay clear of them. Rochester NY

1.0
Product
Sears Home Services Dryer Repair
I didn't like
  • Lack of knowledge
  • Abominable customer service
#1148550
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I called sears to get a repair on my dryer that was purchased from them! The service rep offered me the option for a home warranty, sounded like a great idea! I have tried to have my dishwasher repaired using this service. 1. I tried to use the online scheduler but...
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2.4
Product
Sears Home Services Dryer Repair
I didn't like
  • Very long delays
#1117202
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They have been out at least 5 times to repair the same dryer this year. 2 of those times they have had to order a part (again same issue). After having no dryer for 2 weeks and waiting 4 hours at my house today they called to say the tech is sick. I asked why it took...
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Anonymous
Anonymous

Contact the bbb and the news media.

1.0
Product
Sears Home Services Dryer Repair
#1081641
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I paid $89 for a service call on my Kenmore dryer and the technician convinced me to buy a new dryer. He even ordered it for me. I specifically asked the technician if it was a problem in ordering a new dryer when it is stacked on a different washer and that it is...
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1.0
Product
Sears Home Services Dryer Repair
#1005544
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My Kenmore gas dryer was not heating. I called Sears repair services and, in a timely matter, a technician came to my house He proceeded with the repair and in about 30 minutes told us that he replaced a heat detection fuse that had failed. He also said that the fuse...
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3.0
Product
Sears Home Services Dryer Repair
#1001705
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Called for repair of my kenmore dryer on or about 11-9-16...on 11-16, a repair man arrives, claims he does not repair dryers, only ice machines. On 12-9 second repairman arrives....( oh, yes when i made my original call i explained quite thoroughly as requested just...
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Product
Sears Home Services Dryer Repair
#970859
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after technician told me on 8/10 he did not have the part on his truck for my LG Dryer. Appt confirmed for 8-12....NOTHING, no phone call either. I called Sears and spoke with several people (clearly NOT in the USA) who only told me the system was down and they could...
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1.0
Product
Sears Home Services Dryer Repair
#903625
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We bought a dryer from Sears on March 24, 2016. Three days later I had a repair man out but he couldn't find a problem. I was having an issue with the checklint light and starting it. The tech asked me if I read the manual to which I replied yes I did and it didn't...
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1.0
Product
Sears Home Services Dryer Repair
#858175
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They've came out about 10 times since January 2016 to repair my kenmore dryer. Everytime someone comes out the dryer will go out weeks later. No one seems to know what their doing. Haven't had a dryer now for 5 weeks because everytime they come out (4th time now since...
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1.0
Capitola, California
Product
Sears Home Services Dryer Repair
#854422
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Sears Home Services Dryer Repair Review

#969400
1.0
Details
Sears home service sucks. I waited two weeks for them to come out and then they said three more weeks to come back to fix it. Centerpoint energy would have had it fix in a week. Centerpoint 5 stars, sears 0 stars. It's a dryer not a space ship. It should never take over a month to fix anything.
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Sears Home Services Dryer Repair Review

#862466
1.0
Details
Schedule service appointment in April 2016 on my Kenmore dryer, the service tech fail to fix the problem instead he fixed a part that wasn't the problem, called back with my complaint, had to hold the line for at least 30 minutes then spoke with very rude customer service reps not even American! Will not recommend Sears to no one a total rip off!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website