Manufacturer: Sears Home Services Category: Repair Clear all filters (24 of 24 reviews match)
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Don't bother wasting your time with this company. I called to scheduled service to repair a loud dishwasher. They did repair that but caused a leak in the machine. The leak took multiple calls to repair. their repair man ignored my calls after he left when the...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Customer escalation department
#817275
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I purchased an expensive dishwasher at Sears it lasted three years.I compounded the problem by buying a service contact with Sears. Two cancelled service calls later (they cancelled at the last minute of the scheduled time frame) I had to call them to find out why they...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Everything
  • Inability to repair
#816375
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I've had 6 no shows for dishwasher repair.To begin with he tried to fix it and it still didn't work. He was going to call Bosch to get some help and never heard another word. Every time sears rescheduled and didn't show they told me the tech was late etc.but never...
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Product
Sears Home Services Dishwasher Repair
#813169
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We had a service technician today for repairing our Kenmore Elite dishwasher (Technician ID#0623819).He replaced the parts (hose and drain pump). When done he pushed the dishwasher back in without pulling the powercord out first. The powercord is stcuk under the...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
#793914
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We have been making appointment after appointment with technicians that are no show, the excuse: technician was sick.Same excuse for each no show. Seriously? These guys keep making appointments and not showing up and making appointments again. Each appointment is...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Constant cancellation by technicians
#783746
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I have been a life long Sears shopper. All the appliances in my home have come from Sears and I always purchase a service agreement. About 3 years ago I purchased a Bosch dishwasher. Just before the holidays I started getting error messages. Draining problems. Guy...
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1.7
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Customer services
#771034
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ripoff warranty; they send the worst contractors.stick with bestbuy and the geek squad. sears is going bankrupt anyway. they used to have decent appliance techs but due to financial difficulty of the former retail giant they now use redneck contractors that aren't...
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Product
Sears Home Services Dishwasher Repair
I didn't like
  • Warranty repair technicians
#770609
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Sears service has been the worst I have dealt with in years.Multiple service calls- parts sent to our home that don't resolve the issue. Calling customer service or Email with no response. Kenmore Elite dishwasher with full service plan not working now for 6 weeks with...
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3.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Poor service
#754553
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This was my first time needing repairs on my dishwasher as it isn't even a year old. I received the typical four hour window, which has since come and gone (between 8 and 12). Call customer service and you still get the run around, oh, we'll call the repair man who...
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Product
Sears Home Services Dishwasher Repair
I didn't like
  • Service
  • Sears repiar service
  • Lack of customer service
#743796
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We made appointments to get our dishwasher repaired.Twice. Took the day off work to wait for the repair guy. Twice. Repair guy didn't show. Twice. The first time, he called later in the evening and TOLD me that my appointment was rescheduled for the next week at a time...
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1.0
Product
Sears Home Services Dishwasher Repair
#732772
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