Manufacturer: Sears Home Services Category: Repair Clear all filters (29 of 29 reviews match)
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Several months ago our dishwasher flooded our kitchen because of a faulty hose connection. We were told it would be 3-4 weeks before we could get a Sears service repairman to fix the problem. The hose connection was fixed. We now have the same problem with water...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Long wait to have an appliance repaired
#887847
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I had a service tech come out to repair my dishwasher because it was not draining. The repairman struggle with removing my dishwasher and failed to put back together properly. He suggested new parts but realized the dishwasher was working. He earlier suggested I...
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3.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Abominable customer service
#887265
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Bought a maintenance contract thru sears on a dishwasher that was purchased at best buy. Dishwasher had been purchased while remodeling our kitchen but was not installed for 8 months. It quit draining after jyst 6 months of use, but since it had been purchased 14...
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1.3
Product
Sears Home Services Dishwasher Repair
#880037
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THE ABSOLUTE WORSE!!! I have a dishwasher that needed repair. First guy came out to identify the "part" that we needed. Two guys came out the next time to put in the part. They said that they couldn't get the dishwasher out and that I would have to get someone to...
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Anonymous
Anonymous

Update;Still no contact from Sears!!!!!! But was told that I would be contacted within 24 hours!!!!!!

1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Inability to repair
  • Extremely poor customer service
  • Negligence
#827655
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It was a nightmare!!!We had them come because of our to repair a dishwasher. The repairman messed up scratched our foors. When he put it back the hose got crimped and there was water damage and mold. When he pushed it back in dented the stainless cover. We did not...
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Anonymous
Anonymous

Scratched my floors, didn't know what he was doing. Had to purchase new range after he made the problem worse.

1.8
Sears Home Services Hayden, Alabama
Product
Sears Home Services Dishwasher Repair
I didn't like
  • How long it takes
  • Unreliable customer service and technicians
#820726
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Don't bother wasting your time with this company. I called to scheduled service to repair a loud dishwasher. They did repair that but caused a leak in the machine. The leak took multiple calls to repair. their repair man ignored my calls after he left when the...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Customer escalation department
#817275
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I purchased an expensive dishwasher at Sears it lasted three years.I compounded the problem by buying a service contact with Sears. Two cancelled service calls later (they cancelled at the last minute of the scheduled time frame) I had to call them to find out why they...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Inability to repair
#816375
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I've had 6 no shows for dishwasher repair.To begin with he tried to fix it and it still didn't work. He was going to call Bosch to get some help and never heard another word. Every time sears rescheduled and didn't show they told me the tech was late etc.but never...
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Product
Sears Home Services Dishwasher Repair
#813169
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We had a service technician today for repairing our Kenmore Elite dishwasher (Technician ID#0623819).He replaced the parts (hose and drain pump). When done he pushed the dishwasher back in without pulling the powercord out first. The powercord is stcuk under the...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
#793914
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We have been making appointment after appointment with technicians that are no show, the excuse: technician was sick.Same excuse for each no show. Seriously? These guys keep making appointments and not showing up and making appointments again. Each appointment is...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Constant cancellation by technicians
#783746
Reply to reviews