Manufacturer: Sears Home Services Category: Repair Clear all filters (22 of 22 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
I've had 6 no shows for dishwasher repair.To begin with he tried to fix it and it still didn't work. He was going to call Bosch to get some help and never heard another word. Every time sears rescheduled and didn't show they told me the tech was late etc.but never...
Read more
We had a service technician today for repairing our Kenmore Elite dishwasher (Technician ID#0623819).He replaced the parts (hose and drain pump). When done he pushed the dishwasher back in without pulling the powercord out first. The powercord is stcuk under the...
Read more
1.0
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
#793914
Reply to reviews
We have been making appointment after appointment with technicians that are no show, the excuse: technician was sick.Same excuse for each no show. Seriously? These guys keep making appointments and not showing up and making appointments again. Each appointment is...
Read more
1.0
I didn't like
  • Constant cancellation by technicians
#783746
Reply to reviews
I have been a life long Sears shopper. All the appliances in my home have come from Sears and I always purchase a service agreement. About 3 years ago I purchased a Bosch dishwasher. Just before the holidays I started getting error messages. Draining problems. Guy...
Read more
1.7
I liked
  • Worst experience ever
I didn't like
  • Customer services
#771034
Reply to reviews
ripoff warranty; they send the worst contractors.stick with bestbuy and the geek squad. sears is going bankrupt anyway. they used to have decent appliance techs but due to financial difficulty of the former retail giant they now use redneck contractors that aren't...
Read more
I didn't like
  • Warranty repair technicians
#770609
Reply to reviews
Sears service has been the worst I have dealt with in years.Multiple service calls- parts sent to our home that don't resolve the issue. Calling customer service or Email with no response. Kenmore Elite dishwasher with full service plan not working now for 6 weeks with...
Read more
This was my first time needing repairs on my dishwasher as it isn't even a year old. I received the typical four hour window, which has since come and gone (between 8 and 12). Call customer service and you still get the run around, oh, we'll call the repair man who...
Read more
I didn't like
  • Sears repiar service
  • Lack of customer service
  • Men not being compotent
#743796
Reply to reviews
We made appointments to get our dishwasher repaired.Twice. Took the day off work to wait for the repair guy. Twice. Repair guy didn't show. Twice. The first time, he called later in the evening and TOLD me that my appointment was rescheduled for the next week at a time...
Read more
Like many others who have complained, my repair on the dishwasher wasn't done correctly.I made a second appointment, waited all day and no one showed up even after my calling at least six times. Now need to wait another 4 hour window and likely they will not show up....
Read more
1.0
I didn't like
  • Worst repair service experience ever
#728443
Reply to reviews
We bought all sears appliances when we built our house in 2010.The dishwasher has broken twice, the oven doesn't heat to temp and the refrigerator leaks water frequently. We have had the unfortunate experience of attempting to use sears home services several times....
Read more