Sears Home Services Dishwasher Repair Reviews

1.3
(9 reviews)
Product or Service Quality
Price Affordability
Service Scheduling
filters
seller:
Show
state:
Show
city:
Show
Sears Home Service has taken 27 days to fix my dishwasher for a dishwasher that was under it original warranty. The first appointment was 10 days out and when they arrived found out they had to order a part. This took an additional 17 days to get the part and schedule service. How on earth does it take this long? It is not that complicated to fix a dishwasher. I can't believe the parts are unavailable as well. Clearly they don't have enough...
Read more
We bought a dishwasher from Sears in 2014, in 2015 it began falling apart. Sears sent out a contracted company to repair and they actually stole parts from our dishwasher, did not return to fix it, and it took over 2 months to get the issue resolved. Then the pump went out on the dishwasher in august of 2015, and Sears sent an actual Sears repairman out. He happened to have the pump on his truck. ???? Well, a few months later that pump began...
Read more
2.1
I didn't like
  • Sears does not stand behind the warranty they charge for
  • Bad customer service
  • Incompetent service dispatchers and unreliable appointment times
#905867
Several months ago our dishwasher flooded our kitchen because of a faulty hose connection. We were told it would be 3-4 weeks before we could get a Sears service repairman to fix the problem. The hose connection was fixed. We now have the same problem with water pouring out of the bottom of the dishwasher. Once again we were told it would be 3 weeks to get it repaired. I called Sears customer service and asked for an earlier repair date....
Read more
1.0
I didn't like
  • Long wait to have an appliance repaired
#887847
I had a service tech come out to repair my dishwasher because it was not draining. The repairman struggle with removing my dishwasher and failed to put back together properly. He suggested new parts but realized the dishwasher was working. He earlier suggested I purchase a new water line and indicated he was unable to unplug the hose. After I looked at the hose and told him the plug he was suggesting was part of the hose assembly and carefully...
Read more
3.0
I didn't like
  • Abominable customer service
#887265
Bought a maintenance contract thru sears on a dishwasher that was purchased at best buy. Dishwasher had been purchased while remodeling our kitchen but was not installed for 8 months. It quit draining after jyst 6 months of use, but since it had been purchased 14 months prior the warranty was expired. Over several months we had sears out 9 times, not including the 2 times they didnt show up. Each time was a different repair person who would look...
Read more
THE ABSOLUTE WORSE!!! I have a dishwasher that needed repair. First guy came out to identify the "part" that we needed. Two guys came out the next time to put in the part. They said that they couldn't get the dishwasher out and that I would have to get someone to turn the electricity off and to turn the water off AND pull out the unit for them to work on. They left, with the unit part way out and parts off. I called both Sears and the Home...
Read more
1.0
I didn't like
  • Negligence
  • Inability to repair
  • Repair not done correctly
#827655
It was a nightmare!!! We had them come because of our to repair a dishwasher. The repairman messed up scratched our foors. When he put it back the hose got crimped and there was water damage and mold. When he pushed it back in dented the stainless cover. We did not even file the claim on the water damage or floor because we we refinishing the floor and cabinets anyway. All we asked them to do is replace the cover. It took a year! A year,...
Read more
1.8
I didn't like
  • Unreliable customer service and technicians
  • How long it takes
#820726
Don't bother wasting your time with this company. I called to scheduled service to repair a loud dishwasher. They did repair that but caused a leak in the machine. The leak took multiple calls to repair. their repair man ignored my calls after he left when the machine continued leaking forcing me to schedule multiple service appointments. It took a total of 5 trips to finally fix the machine. Due to their 4 hour time slots I was forced to...
Read more
1.0
I didn't like
  • Customer escalation department
#817275
I purchased an expensive dishwasher at Sears it lasted three years. I compounded the problem by buying a service contact with Sears. Two cancelled service calls later (they cancelled at the last minute of the scheduled time frame) I had to call them to find out why they did not appear. The first appointment time frame was 11.30 am to 2pm,the second was 8.30am to 1pm. Both appointments cost me valuable time, and cancelled...
Read more
1.0
I didn't like
  • Inability to repair
#816375
I've had 6 no shows for dishwasher repair. To begin with he tried to fix it and it still didn't work. He was going to call Bosch to get some help and never heard another word. Every time sears rescheduled and didn't show they told me the tech was late etc.but never showed. Once they toldme they would send a different repair co. out and even put me on hold and pretended to talk to them. She assured me the repair people would be out the next...
Read more

Sears Home Services Dishwasher Repair Review

#917969
1.0
I bought my Kenmore Elite washer and dryer 2010 also purchased the protection plan ... my washer broke and it's been a month of no service they are the WORST company for repair service ... I can see why Sears is going out of business ... I'm going to cancel my protection plan and sell my washer and dryer and never go into another Sears store again ... they won't be around much longer
Comment
Show

Sears Home Services Dishwasher Repair Review

#883861
Scheduled a date to have my sears kenmore repaired through the online system. Was given an fee of 59 dollars to diagnose the problem. The dishwasher wasn't getting water. He spent about 10 mins working on it. It was a nut that had come on screwed . I WAS CHARGED 149 dollars. Seems very expensive considering the length of time worked on the dishwasher and no parts were needed.
Comment
Show