Manufacturer: Sears Home Services Category: Repair Clear all filters (24 of 24 reviews match)
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Purchased a new dishwasher less than a year ago for more than $1000. Soap dispenser will not open to allow me to put soap in. Called SEARS and was given an appointment for today, 19 April, from 8:00 AM to 12:00 for a technician to make the repair. Wife took vacation...
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Anonymous
Anonymous

Contact the news media they will want to hear your story. Sears has a bad reputation of this sort of practice. Rochester NY

3.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Untimely cancellation of repair and time to repair
#1036291
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Dishwasher , no water going in. Service man turn on the dish washer went thru the knob cycles then said It would cost $259.00 for a new valve. ? This all happen in 15 min. He offered me a 20% off coupon if i bought a new one from Sears. (?) Or take the house insurance...
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h.kitchener
h.kitchener

Sears, and probably all others love to sell you this "insurance" because they make alot of money from it. You made the correct decision, tho you could have just purchased a ne...

2.0
Product
Sears Home Services Dishwasher Repair
I liked
  • Polite and friendly repairmen
#1020758
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THE WORST repair company to deal with I have ever used in 50 years!!!!! Going on 1 month and dishwasher still broken. The techs have NO idea how rto fix it!!!!! They just keep ordering parts and we have a SERVICE CONTRACT. Takes weeks to get someone out then weeks to...
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Anonymous
Anonymous

How is "weeks to get someone out then weeks to get the part then weeks to get back out to install only to find out the part doesn'y fix the problem" a subjective assessment?

Anonymous
Anonymous

Most techs are salesman anymore. Sears doesn't care if you can repair the items they only care if you can up sell the customer

1.0
Product
Sears Home Services Dishwasher Repair
#1009340
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Sears Home Services Dishwasher Repair Review

#917969
1.0
I bought my Kenmore Elite washer and dryer 2010 also purchased the protection plan ... my washer broke and it's been a month of no service they are the WORST company for repair service ... I can see why Sears is going out of business ... I'm going to cancel my protection plan and sell my washer and dryer and never go into another Sears store again ... they won't be around much longer
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Sears Home Services Dishwasher Repair Review

#883861
Scheduled a date to have my sears kenmore repaired through the online system. Was given an fee of 59 dollars to diagnose the problem. The dishwasher wasn't getting water. He spent about 10 mins working on it. It was a nut that had come on screwed . I WAS CHARGED 149 dollars. Seems very expensive considering the length of time worked on the dishwasher and no parts were needed.
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Sears Home Service has taken 27 days to fix my dishwasher for a dishwasher that was under it original warranty. The first appointment was 10 days out and when they arrived found out they had to order a part. This took an additional 17 days to get the part and schedule...
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1.0
Product
Sears Home Services Dishwasher Repair
#916389
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We bought a dishwasher from Sears in 2014, in 2015 it began falling apart. Sears sent out a contracted company to repair and they actually stole parts from our dishwasher, did not return to fix it, and it took over 2 months to get the issue resolved. Then the pump went...
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2.1
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
  • Service call process
  • Bad customer service
#905867
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Several months ago our dishwasher flooded our kitchen because of a faulty hose connection. We were told it would be 3-4 weeks before we could get a Sears service repairman to fix the problem. The hose connection was fixed. We now have the same problem with water...
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1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Long wait to have an appliance repaired
#887847
Reply to reviews
I had a service tech come out to repair my dishwasher because it was not draining. The repairman struggle with removing my dishwasher and failed to put back together properly. He suggested new parts but realized the dishwasher was working. He earlier suggested I...
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3.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Abominable customer service
#887265
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Bought a maintenance contract thru sears on a dishwasher that was purchased at best buy. Dishwasher had been purchased while remodeling our kitchen but was not installed for 8 months. It quit draining after jyst 6 months of use, but since it had been purchased 14...
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1.3
Product
Sears Home Services Dishwasher Repair
#880037
Reply to reviews
THE ABSOLUTE WORSE!!! I have a dishwasher that needed repair. First guy came out to identify the "part" that we needed. Two guys came out the next time to put in the part. They said that they couldn't get the dishwasher out and that I would have to get someone to...
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Anonymous
Anonymous

Update;Still no contact from Sears!!!!!! But was told that I would be contacted within 24 hours!!!!!!

1.0
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Incompetent service dispatchers and unreliable appointment times
  • Repair not done correctly
  • Worst repair service experience ever
#827655
Reply to reviews
It was a nightmare!!!We had them come because of our to repair a dishwasher. The repairman messed up scratched our foors. When he put it back the hose got crimped and there was water damage and mold. When he pushed it back in dented the stainless cover. We did not...
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Anonymous
Anonymous

Scratched my floors, didn't know what he was doing. Had to purchase new range after he made the problem worse.

1.8
Product
Sears Home Services Dishwasher Repair
I didn't like
  • Unreliable customer service and technicians
  • How long it takes
#820726
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