Product: Sears Home Services Customer Care Clear all filters (0 of 107 reviews match)
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NOT! Multiple phone calls to Sears Home Services. I am a disabled deaf veteran. Unable to understand Filipinos accents. Absolutely refused to transfer me to an American rep so i could understand what was being said! Assured I was talking to Tampa, Florida! Bull!!...
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1.0
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Sears Home Services Customer Care
#1352799
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Taking my hundred dollars and told me that they had to order a flank it goes up underneath my toilet to keep it from leaking and then they will call me when it came back and never called me so I called them they told me that it is back and that they will bring it soon...
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1.0
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Sears Home Services Customer Care
#1304654
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GE Oven broke on Aug. 1. It is Sept. 9 and they are calling to cancel our appt for Sept 10 because the part we have received MAY not be the part that fixes the problem. They want us to wait until the 2nd part arrives on Sept 27 and THEN send a techician, even though...
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1.0
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Sears Home Services Customer Care
#1351015
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No one showed up on the 13th to fix my washer. Got a call and 2 emails stating I had an appointment the day before and the day of. Pretty rude! Working people who don’t get paid if they don’t work suffer. What has happened to Sears? I have to now wait till the 21st now...
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Sears Home Services Customer Care
#1303499
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Back in June 12th I placed an order via online to set up an appointment as the switch in my fuse box for my air conditioner was turning off. The appointment was scheduled for Tuesday, June 19th. On Monday the 18th I received a text saying it was changed to Wednesday...
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Sears Home Services Customer Care
#1304384
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I made an apt to repair an ice maker on a refrigerator 2 weeks ago and the apt was from 10-2 pm. At 150 pm, I called Sears to ask if they were coming and the lady said yes and they will call you when they were on their way. I said I only could be home until 3 pm. I...
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1.0
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Sears Home Services Customer Care
#1258717
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On April 13, 2018 I had a sears technician come to my house to fix my washing machine. He did the diagnostic and had to order parts. I paid in full. They should be installed on April 20, 2018. My problem is that I cannot speak to anyone in America!!! The "customer...
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1.4
Product
Sears Home Services Customer Care
I liked
  • Technician
I didn't like
  • Customer service
#1236086
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Had tech come out last Monday. Ordered part said be back day of part scheduled delivery the following Tuesday. Never showed up. Tried to confirm appointment by automated system and by verbal discussion with employee. No appointment scheduled. Promised to be here for...
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1.6
Product
Sears Home Services Customer Care
#1216687
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I initially set up an appointment with Sears Home Services through their recommended website. I was pleased to see a convenient date/time for the repair and booked it. Everything seemed fine until I got an email saying the appointment would be 2 weeks later than...
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1.0
Product
Sears Home Services Customer Care
#1235120
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Re: SEARS SERVICE TICKET # 000850540480294 How I spent my Saturday (January 27, 2017).After having problems with my 1.5 year old LG Refrigerator (not purchased through SEARS), Wednesday 1/24/18, my spouse went down to our local SEARS Hometown store to discuss repair...
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Anonymous
SL

I'll spare you most of the details, but Sear's has now missed 2 appointments. Absolutely horrible customer services and no idea how they can repeatedly confirm and appointment...

1.0
Product
Sears Home Services Customer Care
I didn't like
  • Lack of training for schedulers
  • Losing an entire day waiting for techinician
  • No contact for missed scheduled appt
#1178704
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