Product: Sears Home Services Customer Care Clear all filters (95 of 95 reviews match)
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The initial service call went OK, the technician (Rodney) diagnosed the problem and ordered parts.I couldn't get a return appointment for two weeks. The second technician (Leroy) arrived two hours late and complained for several minutes about how he'd been overbooked...
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Sears Home Services Customer Care
#1199212
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Re: SEARS SERVICE TICKET # 000850540480294 How I spent my Saturday (January 27, 2017).After having problems with my 1.5 year old LG Refrigerator (not purchased through SEARS), Wednesday 1/24/18, my spouse went down to our local SEARS Hometown store to discuss repair...
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1.0
Product
Sears Home Services Customer Care
I didn't like
  • No contact for missed scheduled appt
  • Losing an entire day waiting for techinician
  • Lack of training for schedulers
#1178704
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I made my appointment and then confirmed via Chat that they would confirm that the repairman was on his way so I could be home.I got a text at 1:35 pm that they repairman was on his way. When I got home there was a note on my door saying I had missed them and they were...
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Anonymous
Anonymous

Don’t worry sears home services is getting ready to expand and unleash its hidden potential. I don’t understand who comes up with these ideas but I do know there is no hidden ...

1.0
Product
Sears Home Services Customer Care
I didn't like
  • Sears repiar service
#1188855
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my sears lg frig i bought from sears just over a year ago has always given me a problem from ice maker not working y to my last call of freezer not working and all my food ruined.approx $300 worth of money out of my pocket. It took for ever to get the repaimen...
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1.0
Product
Sears Home Services Customer Care
#1195421
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What do I do next?Nothing has changed, Sears won't refunded I emailed Sears and mentioned that I reported them to your webpage. Heres hiw it went down, The SHC email adressee asks me for more Info, I give it and they refer me to a 1800 Sears no. I call the 1800 no....
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Anonymous
Anonymous

Contact the bank or credit card company to put a fraud charge on it. They will give your money back ang get it thru Sears. Rochester NY

1.0
Product
Sears Home Services Customer Care
#1173251
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I have been without a stole now since December 13th unable to celebrate the major holidays Christmas and New Year's and when I call Sears they are so unprofessional I talked to an escalation supervisor his English was very broken but he made sure that he told me...
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Anonymous
phayes

Is it fixed yet? I am still waiting for washer, dishwasher and dryer since 11/28 same warranty etc. I vote for class action law suit!

Product
Sears Home Services Customer Care
#1166630
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My microwave went bad, in November so I called Sears (I have a maintenance agreement with them for years) they sent a company they apparently subcontract call Nex Appliance, the technician came on the 28 of November said the will get back to me but I must call Sears...
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Anonymous
Anonymous

Contact your local news media and the bbb. Rochester NY

1.0
Product
Sears Home Services Customer Care
I didn't like
  • Lack of responsiveness
#1150928
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I have now tried 2 times to use my warranty to no avail.First failure was that I called too soon after the previous call. I had to pay someone else to come out and fix the stove. Last month I called for dishwasher repair, flooding my kitchen! Scheduled an appoint from...
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Anonymous
Anonimous

Worse experimente with this company, they dont fix the problems they are good to charge. I will not recomend them at all. When your contract end mane sure you call 5 times to ...

Product
Sears Home Services Customer Care
#1160677
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In 2016, we bought a tv.We got a PA replacement tv in May. The tv started going out in about June. By October, the TV was completely out. I called the Service number. I was told that there was no appointments available. To call back in a week. I called back in a week,...
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2.1
Product
Sears Home Services Customer Care
#1133089
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We had an appointment on 12/9 from 8am-12pm.The tech did not bother to show up or call. They have such utter disregard for their customers that they went ahead and scheduled and appointment FOR 10 DAYS LATER without first contacting us to see if somebody will be...
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Anonymous
Anonymous

Hear is a local phone number for you. Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services. I would also contact your local news media and the bbb....

1.1
Product
Sears Home Services Customer Care
I didn't like
  • Customer service process
  • Repair program
  • Item not as described
#1145161
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