Product: Sears Home Services Customer Care Clear all filters (0 of 101 reviews match)
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On April 13, 2018 I had a sears technician come to my house to fix my washing machine. He did the diagnostic and had to order parts. I paid in full. They should be installed on April 20, 2018. My problem is that I cannot speak to anyone in America!!! The "customer...
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1.4
Product
Sears Home Services Customer Care
I liked
  • Technician
I didn't like
  • Customer service
#1236086
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Had tech come out last Monday. Ordered part said be back day of part scheduled delivery the following Tuesday. Never showed up. Tried to confirm appointment by automated system and by verbal discussion with employee. No appointment scheduled. Promised to be here for...
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1.6
Product
Sears Home Services Customer Care
#1216687
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I initially set up an appointment with Sears Home Services through their recommended website. I was pleased to see a convenient date/time for the repair and booked it. Everything seemed fine until I got an email saying the appointment would be 2 weeks later than...
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1.0
Product
Sears Home Services Customer Care
#1235120
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In the last 3 1/2 months I have been trying to get home warranty service on my central heat system. A tech showed up on the first appointment but never filed a report to SHW to authorized the repair. In the three subsequent appointments, the tech never showed up or...
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1.0
Product
Sears Home Services Customer Care
#1220151
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Re: SEARS SERVICE TICKET # 000850540480294 How I spent my Saturday (January 27, 2017).After having problems with my 1.5 year old LG Refrigerator (not purchased through SEARS), Wednesday 1/24/18, my spouse went down to our local SEARS Hometown store to discuss repair...
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Anonymous
SL

I'll spare you most of the details, but Sear's has now missed 2 appointments. Absolutely horrible customer services and no idea how they can repeatedly confirm and appointment...

1.0
Product
Sears Home Services Customer Care
I didn't like
  • Losing an entire day waiting for techinician
  • Lack of training for schedulers
  • No contact for missed scheduled appt
#1178704
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The initial service call went OK, the technician (Rodney) diagnosed the problem and ordered parts.I couldn't get a return appointment for two weeks. The second technician (Leroy) arrived two hours late and complained for several minutes about how he'd been overbooked...
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Product
Sears Home Services Customer Care
#1199212
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I was told I was told to would get a new washer and stove! It was supposed to be ordered and never was; so called back and it was supposed be ordered again and I was told they wanted to offer a credit for the washer. I’m still waiting on a supervisor to call it’s been...
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Product
Sears Home Services Customer Care
#1230353
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I made my appointment and then confirmed via Chat that they would confirm that the repairman was on his way so I could be home.I got a text at 1:35 pm that they repairman was on his way. When I got home there was a note on my door saying I had missed them and they were...
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Anonymous
Anonymous

Don’t worry sears home services is getting ready to expand and unleash its hidden potential. I don’t understand who comes up with these ideas but I do know there is no hidden ...

1.0
Product
Sears Home Services Customer Care
I didn't like
  • Sears repiar service
#1188855
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my sears lg frig i bought from sears just over a year ago has always given me a problem from ice maker not working y to my last call of freezer not working and all my food ruined.approx $300 worth of money out of my pocket. It took for ever to get the repaimen...
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1.0
Product
Sears Home Services Customer Care
#1195421
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What do I do next?Nothing has changed, Sears won't refunded I emailed Sears and mentioned that I reported them to your webpage. Heres hiw it went down, The SHC email adressee asks me for more Info, I give it and they refer me to a 1800 Sears no. I call the 1800 no....
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Anonymous
Anonymous

Contact the bank or credit card company to put a fraud charge on it. They will give your money back ang get it thru Sears. Rochester NY

1.0
Product
Sears Home Services Customer Care
#1173251
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