Product: Sears Home Services Customer Care Clear all filters (0 of 118 reviews match)
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I had the most horrifying experience while trying to book a service appointment! The so called Expert Service Specialist is a waist of time for the consumer. She was rude, non-caring, insulting and could only go by a scrip in front of her. She would hear a word I was...
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Sears Home Services Customer Care
#1406378
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Sears dent a repairman to my home to see what was wrong with my washer. The repairman had to order a part. I had to pay him right then. He told me Sears would send me a receipt. He came back about 10 days later and put in the part. I then had to pay him more for " the...
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Sears Home Services Customer Care
I liked
  • Service person did good job
I didn't like
  • Competence in solving issue
  • I still have not gotten the receipt for the first part i paid
#1394411
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I’m so angry! Short story: I was victim to a bait and switch tactic. Fortunately I had the foresight to record them making these promises to me and so that was enough proof to get them to not charge me as I was promised... then a few months later I get a bill in the...
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1.7
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Sears Home Services Customer Care
#1391438
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Sears Home Services - Washer

When i called. I was told i spoke too loud then i was told they cant hear me. They argue with you so you will hang up. Even a so callwd supervisor argued with me. Then she hung up while trying to ask a question. Doesnt she think if i knew the problem i would fix it instead of making them work for their payxheck? TERRIBLE. i do hope they go bankrupt!
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Sears Home Services Customer Care
#1368091
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April 20th I put 16,000.00 down payment for windows. I have been getting the run around. the issue was the permit, next was a misunderstanding of the dates for delivery then it was the window is broken and cannot deliver until the windows are made again. I have asked...
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Sears Home Services Customer Care
#1360066
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I was scheduled for an appoint between a window of time today. After that window had passed, I called a number I found online and it was an automated system that confirmed I had an appointment. Waiting a little longer assuming someone was just running late, still no...
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Sears Home Services Customer Care
#1355819
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NOT! Multiple phone calls to Sears Home Services. I am a disabled deaf veteran. Unable to understand Filipinos accents. Absolutely refused to transfer me to an American rep so i could understand what was being said! Assured I was talking to Tampa, Florida! Bull!!...
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1.0
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Sears Home Services Customer Care
#1352799
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GE Oven broke on Aug. 1. It is Sept. 9 and they are calling to cancel our appt for Sept 10 because the part we have received MAY not be the part that fixes the problem. They want us to wait until the 2nd part arrives on Sept 27 and THEN send a techician, even though...
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1.0
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Sears Home Services Customer Care
#1351015
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Oh boy. The whole shebang of Kenmore Elite appliances installed in our new house....nothing but issues. Customer service is surly on the phone. The different departments only refer or transfer you to different phone numbers and you have to repeat the problems several...
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Sears Home Services Customer Care
#1331138
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I was scheduled for an appointment between 1 and 6pm. They did not show up. I called at 630 the sears operated apologized and said he would find out were the tech was he got back on the line and told me he would be there in a half hour. So at eight he still not not...
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Sears Home Services Customer Care
#1315856
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