Product: Sears Home Services Customer Care Clear all filters (0 of 104 reviews match)
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Taking my hundred dollars and told me that they had to order a flank it goes up underneath my toilet to keep it from leaking and then they will call me when it came back and never called me so I called them they told me that it is back and that they will bring it soon...
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1.0
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Sears Home Services Customer Care
#1304654
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Back in June 12th I placed an order via online to set up an appointment as the switch in my fuse box for my air conditioner was turning off. The appointment was scheduled for Tuesday, June 19th. On Monday the 18th I received a text saying it was changed to Wednesday...
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Sears Home Services Customer Care
#1304384
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No one showed up on the 13th to fix my washer. Got a call and 2 emails stating I had an appointment the day before and the day of. Pretty rude! Working people who don’t get paid if they don’t work suffer. What has happened to Sears? I have to now wait till the 21st now...
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Sears Home Services Customer Care
#1303499
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On April 13, 2018 I had a sears technician come to my house to fix my washing machine. He did the diagnostic and had to order parts. I paid in full. They should be installed on April 20, 2018. My problem is that I cannot speak to anyone in America!!! The "customer...
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1.4
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Sears Home Services Customer Care
I liked
  • Technician
I didn't like
  • Customer service
#1236086
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I initially set up an appointment with Sears Home Services through their recommended website. I was pleased to see a convenient date/time for the repair and booked it. Everything seemed fine until I got an email saying the appointment would be 2 weeks later than...
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1.0
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Sears Home Services Customer Care
#1235120
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I was told I was told to would get a new washer and stove! It was supposed to be ordered and never was; so called back and it was supposed be ordered again and I was told they wanted to offer a credit for the washer. I’m still waiting on a supervisor to call it’s been...
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Sears Home Services Customer Care
#1230353
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In the last 3 1/2 months I have been trying to get home warranty service on my central heat system. A tech showed up on the first appointment but never filed a report to SHW to authorized the repair. In the three subsequent appointments, the tech never showed up or...
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1.0
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Sears Home Services Customer Care
#1220151
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Had tech come out last Monday. Ordered part said be back day of part scheduled delivery the following Tuesday. Never showed up. Tried to confirm appointment by automated system and by verbal discussion with employee. No appointment scheduled. Promised to be here for...
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1.6
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Sears Home Services Customer Care
#1216687
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Sears Home Services - Don’t plan to have your GE products services by Sears

The worst service possible. The Sears tech we had lied about the warranty. Then, after Sears was paid for the parts and about 8 service calls, they said we needed a GE specialist. The whole company is inept and ftaudulent.
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Sears Home Services Customer Care
#1213857
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The initial service call went OK, the technician (Rodney) diagnosed the problem and ordered parts.I couldn't get a return appointment for two weeks. The second technician (Leroy) arrived two hours late and complained for several minutes about how he'd been overbooked...
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Sears Home Services Customer Care
#1199212
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