Product: Sears Home Services Customer Care Clear all filters (98 of 98 reviews match)
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In the last 3 1/2 months I have been trying to get home warranty service on my central heat system. A tech showed up on the first appointment but never filed a report to SHW to authorized the repair. In the three subsequent appointments, the tech never showed up or...
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1.0
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Sears Home Services Customer Care
#1220151
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Had tech come out last Monday. Ordered part said be back day of part scheduled delivery the following Tuesday. Never showed up. Tried to confirm appointment by automated system and by verbal discussion with employee. No appointment scheduled. Promised to be here for...
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1.6
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Sears Home Services Customer Care
#1216687
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Sears Home Services - Don’t plan to have your GE products services by Sears

The worst service possible. The Sears tech we had lied about the warranty. Then, after Sears was paid for the parts and about 8 service calls, they said we needed a GE specialist. The whole company is inept and ftaudulent.
Product
Sears Home Services Customer Care
#1213857
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The initial service call went OK, the technician (Rodney) diagnosed the problem and ordered parts.I couldn't get a return appointment for two weeks. The second technician (Leroy) arrived two hours late and complained for several minutes about how he'd been overbooked...
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Sears Home Services Customer Care
#1199212
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my sears lg frig i bought from sears just over a year ago has always given me a problem from ice maker not working y to my last call of freezer not working and all my food ruined.approx $300 worth of money out of my pocket. It took for ever to get the repaimen...
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1.0
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Sears Home Services Customer Care
#1195421
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I made my appointment and then confirmed via Chat that they would confirm that the repairman was on his way so I could be home.I got a text at 1:35 pm that they repairman was on his way. When I got home there was a note on my door saying I had missed them and they were...
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Anonymous
Anonymous

Don’t worry sears home services is getting ready to expand and unleash its hidden potential. I don’t understand who comes up with these ideas but I do know there is no hidden ...

1.0
Product
Sears Home Services Customer Care
I didn't like
  • Sears repiar service
#1188855
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Re: SEARS SERVICE TICKET # 000850540480294 How I spent my Saturday (January 27, 2017).After having problems with my 1.5 year old LG Refrigerator (not purchased through SEARS), Wednesday 1/24/18, my spouse went down to our local SEARS Hometown store to discuss repair...
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1.0
Product
Sears Home Services Customer Care
I didn't like
  • Lack of training for schedulers
  • No contact for missed scheduled appt
  • Losing an entire day waiting for techinician
#1178704
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What do I do next?Nothing has changed, Sears won't refunded I emailed Sears and mentioned that I reported them to your webpage. Heres hiw it went down, The SHC email adressee asks me for more Info, I give it and they refer me to a 1800 Sears no. I call the 1800 no....
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Anonymous
Anonymous

Contact the bank or credit card company to put a fraud charge on it. They will give your money back ang get it thru Sears. Rochester NY

1.0
Product
Sears Home Services Customer Care
#1173251
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I have been without a stole now since December 13th unable to celebrate the major holidays Christmas and New Year's and when I call Sears they are so unprofessional I talked to an escalation supervisor his English was very broken but he made sure that he told me...
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Anonymous
phayes

Is it fixed yet? I am still waiting for washer, dishwasher and dryer since 11/28 same warranty etc. I vote for class action law suit!

Product
Sears Home Services Customer Care
#1166630
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I have now tried 2 times to use my warranty to no avail.First failure was that I called too soon after the previous call. I had to pay someone else to come out and fix the stove. Last month I called for dishwasher repair, flooding my kitchen! Scheduled an appoint from...
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Anonymous
Anonimous

Worse experimente with this company, they dont fix the problems they are good to charge. I will not recomend them at all. When your contract end mane sure you call 5 times to ...

Product
Sears Home Services Customer Care
#1160677
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