Sears Home Services - Carpet Cleaning Review from Albany, New York
I'm in Albany NY.
1$t my quote did not include the $20 travel charge.
They used a machine similiar to a rental, refilling it repeatedly from my sink.
The worst carpet cleaning service ever- I should have used mine and saved some $$.
They don't scrub stains or rake up heavy traffic areas. They oversoaked my carpet and sprayed something on it that left white blotches all over.
I paid for deodorizer and protectant which was never used. My carpet stinks!
After they left I was forced to pull mine from basement to suck out the h20 left behind, and scrub out some of the stains.
I took photos and complained but got nowhere. They offer satisfaction guaranteed but it's all hype- you don't get a refund and they don't jump to correct any issues. All you get are excuses and denial.
I should have stayed with Stanley Steamer: who does a PROFESSIONAL job with commercial steamer, PLUS they scrub and rake... for $40 less!!!
Sears is a RIPOFF!
(Note) I had extremely important guests coming up from Texas and needed this done right- beforehand. This shoddy job damaged the presentation of my household affecting their 1st impression- which will never be altered!
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